Related Manuals for THOMSON TWG850
Summary of Contents for THOMSON TWG850
- Page 1 CAbLE SATELLITE TELECOM TErrESTrIAL TWG850 - Residential Voice Gateway User manual...
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Page 2: Important Information
- If you are a professional user, please follow your supplier's instructions. - If the appliance is rented to you or left in your care, please contact your service provider. Help us protect the environment in which we live ! -
Page 3: Operating Information
If you purchased this product at a retail outlet, please read the following: Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the product. -
Page 4: Table Of Contents
Contact Your Local Cable Company ................... 8 Connecting the Residential Voice Gateway to a Single Computer..........10 Attaching the Cable TV Wire to the Residential Voice Gateway ......... 10 Important Connection Information .................. 11 USB Connection to One Computer ................... 11 USB Connection ....................... - Page 5 Port Triggers ........................36 RIP (Routing Information Protocol) Setup ................. 37 Gateway – Firewall Web Page Group ..................38 Web Content Filtering...................... 38 TOD Filtering........................39 Local Log and Remote Log....................40 Illustrations contained in this document are for representation only.
- Page 6 Hardware Info ......................... 53 Event Log ........................54 CM State ......................... 54 Chapter 3: Additional Information ..................55 Frequently Asked Questions ....................55 General Troubleshooting ....................... 57 FCC Declaration of Conformity and Industry Canada Information ........... 59 Service Information........................ 60 Glossary ..........................61...
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Page 7: Chapter 1: Connections And Setup
Insert the Residential Voice Gateway CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information. Note: You might need to use the CD-ROM to install the USB driver if you are connecting via the USB port. - Page 8 CD-ROM Contents: Electronic copy of this user’s guide in additional languages (PDF format) Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded already USB drivers — required if connecting by USB Links to Thomson and RCA web sites DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.
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Page 9: Computer Requirements
Chapter 1: Connections and Setup Computer Requirements For the best possible performance from your Residential Voice Gateway, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE... -
Page 10: Wall Mounting
Note: When wall mounting the unit, ensure that it is within reach of the power outlet. You will need 2 suitable screws which screw diameter would be 4.4 mm to wall mount the Cable Modem or the Battery Pack. Two different wall mount directions could be chosen for the Battery Pack. -
Page 11: Residential Voice Gateway Twg850 Overview
Chapter 1: Connections and Setup Residential Voice Gateway TWG850 Overview Front Panel The following illustration shows the front panel of the TWG850 machine: The LEDs on the front panel are described in the table below (from left to right): Cable Cable Tel 2... -
Page 12: Rear Panel
Chapter 1: Connections and Setup Rear Panel 15VDC: 15V DC-IN Power connector TEL1 & TEL2 Telephony RJ-11 connector ETHERNET: Ethernet 10/100BaseT RJ-45 connector USB: USB Connector REBOOT EMTA: Reboot this Residential Voice Gateway CABLE: F-Connector... -
Page 13: Relationship Among The Devices
Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your gateway to the Internet and provides you with a pipeline to access Internet content on the World Wide Web (WWW). The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network (PSTN). -
Page 14: Contact Your Local Cable Company
Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway): •... - Page 15 You have a cable outlet near your PC and it is ready for Cable Modem service. Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will keep it connected to the Internet. This means that it will always be ready whenever you need.
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Page 16: Connecting The Residential Voice Gateway To A Single Computer
Connecting the Residential Voice Gateway to a Single Computer This section of the manual explains how to connect your Residential Voice Gateway to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your Digital Cable Modem for the best possible connection. -
Page 17: Important Connection Information
Important Connection Information The Residential Voice Gateway supports Ethernet and USB connections simultaneously. Below are important points to remember before you connect the Residential Voice Gateway. For USB connections, follow the instructions on this page. For Ethernet connections, go to page 20. - Page 18 Chapter 1: Connections and Setup If you received an Installation/Quick Start kit with the purchase of your modem, you should use the software provided in that kit. If not, the Residential Voice Gateway CD included with your modem contains the drivers and other information you need to install your Residential Voice...
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Page 19: Usb Connection
Voice Gateway to the USB port on your computer. Instructions must be followed in the order they appear. 1. Connect one end of the coaxial cable to the cable connection on the wall, and the other end to the CABLE jack on the Residential Voice Gateway. - Page 20 Chapter 1: Connections and Setup 6. When the “Found New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device. Note: If Windows 2000 does not recognize the presence of the Residential Voice Gateway, your BIOS settings may not permit USB and/or Plug-and-Play devices.
- Page 21 8. Choose ONLY the “CD-ROM drives” option and click “Next”. 9. The search should find the driver for the “Thomson USB CDC Devices”. Confirm that this is the case, and click “Next” to continue and proceed to step 11; otherwise, see step 10.
- Page 22 11. Windows should now prompt you to install the “Thomson USB CDC Devices”. Click “Next” to install the driver. At this point your PC needs to copy Windows 2000 specific files. If these files are not located on your hard drive, you may need to insert your Windows 2000 installation media (i.e., Windows 2000 CD-ROM), but first remove the Residential Voice Gateway CD-ROM.
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Page 23: Using Windows Me For Usb Connection
Choose the “Automatic search for a better driver (Recommended)” option, and click “Next.” Note: If Windows Me does not recognize the presence of the Residential Voice Gateway, i.e., the “Add New Hardware Wizard” did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices. -
Page 24: Using Windows Xp For Usb Connection
Choose “No, not this time” and click “Next”. The “Found New Hardware Wizard” will then display the device name and ask you to insert the installation CD-ROM that came with the unit. Choose the “Install from a list or specific location (Advanced)”... - Page 25 D. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” E. The “RCA or Thomson Digital Cable Modem” should exist. If “RCA or Thomson Digital Cable Modem” does not exist, the Residential Voice Gateway was NOT installed correctly.
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Page 26: Ethernet Connection To One Computer
Ethernet Connection to One Computer Make the connections to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection on the wall, and the other end to the CABLE jack on the Residential Voice Gateway. -
Page 27: Connecting More Than Two Computers To The Residential Voice Gateway
Connecting More Than Two Computers to the Residential Voice Gateway For TWG 850, if you need to connect more than two computers or if you need to connect two computers, but USB is not available, you’ll need the following additional equipment: Crossover-wired, or “null,”... -
Page 28: Telephone Or Fax Connection
2. If there is a phone line in your home which is NOT connected to another telephone service provider, connect a standard phone line cord from a jack on this line to one of the LINE jacks of the Residential Voice Gateway. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to one of the other jacks in the house... -
Page 29: Activating The Residential Voice Gateway
Activating the Residential Voice Gateway After installing the Residential Voice Gateway and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. -
Page 30: Chapter 2: Web Configuration
Chapter 2: Web Configuration Chapter 2: Web Configuration To make sure that you can access the Internet successfully, please check the following first. Make sure the connection (through Ethernet or USB) between the Residential Voice Gateway and your computer is OK. -
Page 31: Outline Of Web Manager
For easy navigation, the pages are organized in groups, with group names main menu, individual page names within each group are provided in the sidebar. To navigate to a page, click the group hyperlink at the top, then the page title on the sidebar. -
Page 32: Gateway - Status Web Page Group
The information section shows the hardware and software information about your gateway. The status section of this page shows how long your gateway has operated since last time being powered up, and some key information the Cable Modem received during the initialization process with your cable company. -
Page 33: Connection
To perform this reset, set Restore Factory Defaults to Yes and click Apply. This has the same effect as a factory reset using the rear panel reset switch, where you hold in the switch for 15 seconds, then release. -
Page 34: Diagnostics
This page offers basic diagnostic tools for you to utilize when connectivity problems occur. When you ping an Internet device, you send a packet to its TCP/IP stack, and it sends one back to yours. To use the ping Test, enter the information needed and press Start Test;... -
Page 35: Event Log
Chapter 2: Web Configuration Event Log This page displays the contents of the SNMP event log. Press “Clear Log” button to clear the logs. Fig. 12 Initial Scan To speed up the modem’s first time startup, enter known downstream frequency and/or upstream channel ID information here. -
Page 36: Gateway - Network Web Page Group
With this function activated, your cable company’s DHCP server provides one IP address for your gateway, and your gateway’s DHCP server provides IP addresses, starting at the address you set in IP Address on the LAN page, to your PCs. A DHCP server leases an IP address with an expiration time. -
Page 37: Wan
This page displays the status of the DHCP clients and current system time. You can cancel an IP address lease by selecting it in the DHCP Client Lease Info list and then clicking the Force Available button. If you do so, you may have to perform a DHCP Renew on that PC, so that it can obtain a new lease. -
Page 38: Gateway - Advanced Web Page Group
WAN side. Note that page access is limited to only those who know the gateway access password. When accessing your gateway from a remote location, your must use HTTP port 8080 and the WAN IP address of the gateway. For example, if the WAN IP address is 157.254.5.7, you would navigate to http://157.254.5.7:8080... -
Page 39: Ip Filtering
Chapter 2: Web Configuration IP Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you don’t want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they originate to WAN addresses are blocked by the gateway. -
Page 40: Port Filtering
For example, you could block access to worldwide web browsing (http = port 80) but still allow email service (SMTP port 25 and POP-3 port 110). To enable port filtering, set Start Port and End Port for each range, and click Apply. To block only one port, set both Start and End ports the same. -
Page 41: Forwarding
WAN communications, the gateway normally only allows you to originate an IP connection with a PC on the WAN; it will ignore attempts of the WAN PC to originate a connection onto your PC. This protects you from malicious attacks from outsiders. -
Page 42: Port Triggers
Port Triggering works as follows. Imagine you want to play a particular game with PCs somewhere on the Internet. You make one time effort to set up a Port Trigger for that game, by entering into Trigger Range the range of destination ports your game will be sending to, and entering into Target Range the range of destination ports the other player (on the WAN side) will be sending to (ports your PC’s game receives on). -
Page 43: Rip (Routing Information Protocol) Setup
Chapter 2: Web Configuration DMZ Host Use this page to designate one PC on your LAN that should be left accessible to all PCs from the WAN side, for all ports. For example, if you put an HTTP server on this machine, anyone will be able to access that HTTP server by using your gateway IP address as the destination. -
Page 44: Gateway - Firewall Web Page Group
Filter Proxy, Filter Cookies, Filter Java Applets, Filter ActiveX, Filter Popup Windows, and Firewall Protection. If you want the gateway to exclude your selected filters to certain computers on your LAN, enter their MAC addresses in the Trusted Computers area of this page. -
Page 45: Tod Filtering
Chapter 2: Web Configuration TOD Filtering Use this page to set rules that will block specific LAN side PCs from accessing the Internet, but only at specific days and times. Specify a PC by its hardware MAC address, and then use the tools to specify blocking time. Finally, click the Apply button to save your settings. -
Page 46: Local Log And Remote Log
Enable Email Alerts has the gateway forward email notices when Firewall protection events occur. Click E-mail Log to immediately send the email log. Click Clear Log to clear the table of entries for a fresh start. -
Page 47: Gateway - Parental Control Web Page Group
Activate Keyword Blocking and specify some keywords in the Keyword List to cause blocking of web pages on the WAN side with the specified keyword in the content. Activate Domain Blocking and specify some Domain Names (e.g. disney.com) in the Domain List. -
Page 48: Gateway - Wireless Web Page Group
Chapter 2: Web Configuration Gateway – Wireless Web Page Group Important: Changes to the wireless web pages should be made from a PC that is hard wired to the gateway. The Wireless web pages group enables a variety of settings that can provide secure and reliable wireless communications for even the most demanding tech-savvy user. -
Page 49: 802.11B/G Basic
These must match the settings you make on your wireless-equipped PC on the LAN side. The SSID is your Network Name. Change the factory default to a name of your choice up to 32 characters long. The wireless radio in your gateway can be completely de-activated by changing Interface to Disabled. - Page 50 Chapter 2: Web Configuration Setting Description Value List or Range Default Network Name Set the Network Name Up to 32-character THOMSON (SSID) (also known as SSID) of string containing this network. ASCII characters with codes between 0x20 and 0x7e Network Type...
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Page 51: 802.11B/G Security
You can choose 64-bit or 128-bit according to your needs. If you choose Disabled, the Network Keys will not be shown on this page. If selected, the data is encrypted using the key before being transmitted. For example, if you set 128-bit in this field, then the receiving station must be set to use the128 Bit Encryption, and have the same Key value too. - Page 52 You can enter ASCII codes into this field. The range is from 8 characters to 64 characters. For ASCII characters, you can key in 63 characters in this field. If you want to key in 64 characters, only hexadecimal characters can be used.
- Page 53 RADIUS Server/RADIUS Port/RADIUS Key: Please refer to the previous page. Group Key Rotation Interval: Key in the time for the WAP group key rotation interval. The unit is second. With increasing rekey interval, user bandwidth requirement is reduced. WPA/WPA2 Re-auth Interval:...
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Page 54: Access Control
Your Gateway identifies wireless PCs by their WiFi MAC Address. This address consists of a string of 6 pairs of numbers 0-9 and letters A-F, such as 00 90 4B F0 FF 50. It is usually printed on the WiFi card of the device (e.g. the PCMCIA card in a laptop). It can also be determined from a Windows DOS prompt as explained below. -
Page 55: 802.11B/G Advanced
256~ 2346) RTS Threshold: Set the value for sending a request to the destination. All the frames of a length greater than the threshold that you set here will be sent with the four-way frame exchange. And, a length less than or equal to the value that you set will not be proceeded by RTS. - Page 56 Choose any one of it according to your needs by using the drop-down menu. Output Power: This setting decides the output power of this device. You may use it to economize on electricity by selecting lower percentage of power output.
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Page 57: Bridging
(Wireless Distribution System) feature. WDS is a system that enables the interconnection of access points wirelessly. It may also be referred to as repeater mode because it appears to bridge and accept wireless clients at the same time (unlike traditional bridging). -
Page 58: Guest Network
Chapter 2: Web Configuration Guest Network This page allows you to configure a guest network. You can refer to the details described in previous sections to make the WiFi security settings and guest LAN settings. Fig. 39... -
Page 59: Voip - Basic Web Page Group
VoIP – Basic Web Page Group Basic LAN This page displays the basic LAN status of this device, including the downstream and upstream status, device information, and interface parameters. You can select specific interface from the Interface Name drop-down menu. -
Page 60: Event Log
Chapter 2: Web Configuration Event Log The event logs are displayed on this web page. You can check them whenever you need. Fig. 42 CM State This page shows the current state of the cable modem. Fig. 43... -
Page 61: Chapter 3: Additional Information
Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. - Page 62 A. The software radically simplifies Wi-Fi® wireless LAN configuration, allowing even first-time Wi-Fi users to setup and secure their wireless networks with the push of a button. Whereas a typical Wi-Fi installation requires a user to manually configure several technical settings on each wireless device, SecureEasySetup simply requires a user to push a button on the wireless router/ Access Point, and a corresponding button on the PC or other client device.
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Page 63: General Troubleshooting
(See page 5 for details.) The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable other than the one your Cable Company recommends, or if the terminal connections are loose, it may not work. - Page 64 Network Interface Device located on the outside of the house. If using the second line on a two-line telephone, use a 2-line to 1-line adapter cable. For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:...
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Page 65: Fcc Declaration Of Conformity And Industry Canada Information
Indianapolis, IN 46290 Telephone 317-415-4151 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. -
Page 66: Service Information
If you purchased or leased your Residential Voice Gateway directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. -
Page 67: Glossary
These wiring connections are normally housed in a small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s property and the service provider’s property. - Page 68 SecureEasySetup – The software radically simplifies Wi-Fi® wireless LAN configuration, allowing even first-time Wi-Fi users to setup and secure their wireless networks with the push of a button. Whereas a typical Wi-Fi installation requires a user to manually configure several technical settings on each wireless device, SecureEasySetup simply requires a user to push a button on the wireless router/ Access Point, and a corresponding button on the PC or other client device.
- Page 69 Thomson 46, quai Alphonse Le Gallo 92100 boulogne-billancourt France Tel. : (0) 1 41 86 50 00 Fax : (0) 1 41 86 56 59 www.thomson-broadband.com © 2007 Thomson Inc.- Trademark(s) ® registered\ -Marca(s) registada(s)\ Photos and features subject to change without notice.