Transferring Calls - Telrad Avanti Attendant Console User Manual

TRANSFERRING CALLS

To transfer an incoming call
After answering the call:
1. Dial the requested extension,
or
Press the extension button.
The call is placed automatically on hold.
2. Inform the answering party that a call is waiting.
To complete the transfer, do one of the following:
• Press [RELEASE].
You are returned to idle state,
or
Press [ANSWER].
You are connected to the next call in the queue.
To transfer a call which you initiated
When the called party answers:
1. Press [DIAL CONT] to deactivate dial continuation.
2. Proceed as for an incoming call transfer (see above).
To camp on
If the requested extension is busy when you attempt to
transfer a call.
You can complete the transfer so that the call camps on the
busy extension:
Press [RELEASE].
•
When the busy extension hangs up, the camped on call
rings.
Avanti Attendant console 13