1. Manuals
  2. Brands
  3. Telrad Manuals
  4. Telephone
  5. Avanti Attendant Console
  6. User manual

Telrad Avanti Attendant Console User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Avanti Attendant Console

User guide

79-660-0010/A
Issue 1

Advertisement

Table of Contents
loading

Related Manuals for Telrad Avanti Attendant Console

Summary of Contents for Telrad Avanti Attendant Console

  • Page 1: User Guide

    Avanti Attendant Console User guide 79-660-0010/A Issue 1...
  • Page 2 79-660-0010/A, Issue 1 Avanti Attendant Console User guide Telrad Telecommunications Inc., Woodbury, New York...
  • Page 3 BX system, Release SB7, Telrad's DIGITAL 400 system, Release DB7, or Telrad’s DIGITAL 1000 system, Release LB7, as of July, 1999. Telrad reserves the right to modify the equipment and the software described herein without prior notice. However, changes made to the equipment or to the software described herein do not neces- sarily render this publication invalid.
  • Page 4 79-660-0010/A, Issue 1...

  • Page 5: Table Of Contents

    CONTENTS ABOUT YOUR AVANTI TELEPHONE..........1 ATTENDANT CONSOLES AND ATTENDANT POSITIONS....1 ATTENDANT CONSOLE BUTTONS........... 1 ATTENDANT CONSOLE DISPLAY............. 6 PRINCIPLES OF OPERATION............7 SETTING THE VOLUME AND DISPLAY CONTRAST......8 MUTE RING ..................8 DISTINCTIVE RINGING ..............9 ANSWERING CALLS................. 10 HOLD ....................
  • Page 6 CLASS OF SERVICE REASSIGNMENT........... 39 DSS UNIT ..................40 DOOR UNIT ..................41 SETTING THE SYSTEM CLOCK ............42 ALARM....................43 NOTE PAD..................44 CALL COST DISPLAY ............... 45 FEATURE CODES................46...
  • Page 7 Figure 1 Avanti Attendant Console faceplate...

  • Page 8: About Your Avanti Telephone

    In this guide, all fixed buttons appear in bold type within brackets, e.g. [ANSWER]. All softkeys appear in bold and italicized type, within braces, e.g. {SERIAL} . User-programmable button names appear in capital letters, e.g. SPEED DIAL. Avanti Attendant console...
  • Page 9 Icons indicating the status of a specific call appear on the right hand side of the display, next to the name or number of the trunk or extension. They are activated by pressing the appropriate softkey on the right hand side of the dis- play. Avanti Attendant console...
  • Page 10 Appears on the right side of the display, next to the name or number of the line or extension. Program Appears on the bottom line. Press to program Phone Book, speed dial, ECC code, or time alarm. Avanti Attendant console...
  • Page 11 If you have ImaGEN, you may also see other icons on your display. See the ImaGEN user guide for an explanation of how to use these icons. Avanti Attendant console...
  • Page 12 MEMORY or SPEED DIAL buttons. You may program these to access extensions, features or outside numbers. NOTE Whenever you have to dial a feature access code, outside line number or extension, you may press a button programmed with the relevant code instead. Avanti Attendant console...

  • Page 13: Attendant Console Display

    The softkeys on the right side of the display indicate the status and line number of calls placed on Private Hold by you, (the attendant). The bottom line of the display displays icons for program- ming features, such as, (Time). Avanti Attendant console...

  • Page 14: Principles Of Operation

    Afterwards, the console is returned to an inactive state. The answer button Pressing [ANSWER] completes the transfer of the current call and connects you to the next call in the Main Call queue. Avanti Attendant console...

  • Page 15: Setting The Volume And Display Contrast

    You may disable these tones. To disable ringing • Press [MUTE RING]. The [MUTE RING] indicator lights. To enable ringing • Press [MUTE RING] again. The [MUTE RING] indicator goes out. Avanti Attendant console...

  • Page 16: Distinctive Ringing

    2. Press one of the dialpad buttons ([1] - [9]). When you hear the ring that you want: 3. Press {Save} . 4. Lift and replace the handset. Your telephone set re-initializes and all telephone rings (internal, external, recall, etc.) sound with the distinctive ring selected. Avanti Attendant console...

  • Page 17: Answering Calls

    NOTE Telrad's DIGITAL systems support Caller Name and Caller Identification on the Avanti telephone display. Main call queue Internal and external calls enter the Main Call queue.
  • Page 18 To answer the first call waiting in a particular subqueue • Press the appropriate queue button. By pressing the queue button of your choice, the DIGITAL system enables you to answer calls selectively and to give priority to a chosen call queue. Avanti Attendant console...

  • Page 19: Hold

    Automatic hold Incoming calls are placed automatically on hold when you: • Dial any digit. • Press [TONE]. • Press a SPEED DIAL, PAGE or LCR button. • Press a MEMORY button programmed with an exten- sion number. Avanti Attendant console...

  • Page 20: Transferring Calls

    If the requested extension is busy when you attempt to transfer a call. You can complete the transfer so that the call camps on the busy extension: Press [RELEASE]. • When the busy extension hangs up, the camped on call rings. Avanti Attendant console...

  • Page 21: Serial Transfer

    2. Dial the first requested extension. 3. Press [RELEASE]. When this conversation is finished (i.e. when the called extension hangs up), the call enters the attendant's Pri- vate Recall queue. To return to the outside call 4. Press [PRIVATE RCL]. Avanti Attendant console...
  • Page 22 Press the PAGE zone button. 2. Announce the call and the line on which it is ringing. 3. Press [RELEASE]. To transfer internal calls After answering the call: 1. Dial the requested extension. 2. Press [RELEASE]. Avanti Attendant console...

  • Page 23: Internal Calls

    Depending on system programming, you may be able to break into another conversation. When you dial an extension and hear busy tone: Press {BARGE IN} . • A warning tone is heard by all parties (depending on system programming). Avanti Attendant console...

  • Page 24: Page Call

    3. Press [RELEASE] to end the page call. To speak directly with a page initiator While the page announcement is heard: 1. Press [FEATURE]. 2. Dial the MEET ME PAGE access code ([6][6]). 3. Press [FEATURE] and dial the PAGE zone access code. Avanti Attendant console...

  • Page 25: Outside Calls

    To dial the saved number 1. Press an outside line group button or dial LCR code. 2. Press {REPEAT} . NOTE Pauses may be entered, where needed, in a mem- ory sequence (e.g. speed dial sequence), by pressing {PAUSE} . Avanti Attendant console...

  • Page 26: Waiting For An Available Outside Line

    To obtain special services via a line defined as behind an exchange Press {FLASH SIG} while connected to the line. • SWITCHING TO TONE DIALING • Press {TONE DIAL} . The dialing method is changed to DTMF. Avanti Attendant console...

  • Page 27: Account Codes

    Before seizing an outside line or after the elapsed call time appears: 1. Press {ACCOUNT} . 2. Dial the account code (up to 11 digits). 3. Press . NOTE Several account codes may be entered during the conversation. Avanti Attendant console...

  • Page 28: Pick Up

    PICK UP You may pick up calls ringing or on hold at other exten- sions. 1. Press {PICK UP} . 2. Dial the number of the extension or outside line that is ringing or on hold. Avanti Attendant console...

  • Page 29: Messages

    If the message includes asterisks (*), you may edit the message using the dialpad. To send the message to the called extension: 4. Press {SEND MSG} . The message enters the called set's message memory. To disconnect without sending a message • Press [DROP]. Avanti Attendant console...

  • Page 30: Receiving Messages

    • Press the softkey to the right of the message you wish to delete. To cancel all messages You may erase all messages sent throughout the system. 1. Press {CANCEL} . 2. Press 3. Press {ALL} . Avanti Attendant console...

  • Page 31: Abbreviated Dialing Programming

    The number previously programmed is displayed. 3. Dial the desired extension number or feature access code (up to four digits, not including the FEATURE code). See the Feature codes table at the end of this guide. 4. Press . Avanti Attendant console...

  • Page 32: Phone Book

    Press {DELETE SYM} to delete the last character(s) you entered. To dial a number from the Phone Book (from idle state only) 1. Press , when the telephone is idle. 2. Press {PRIVATE} or the softkey to the left of the system Avanti Attendant console...
  • Page 33 The previous display returns so that you may make the next entry, in the next available speed dial bin. 8. Press {SAVE&EXIT} when you have finished program- ming all the entries for the list. Avanti Attendant console...
  • Page 34 6. Enter the correct number. 7. Press {SAVE&EXIT} . Phone Book dialing equivalents for the following character -- press the dialpad dialpad button the following number of times, rapidly number three four five “space” Avanti Attendant console...
  • Page 35 If you receive a call made from a telephone number that appears in your Phone Book, and if your system supports Caller ID, the name programmed for that number in the Phone Book appears on your telephone display, instead of the number. Avanti Attendant console...

  • Page 36: Conference Calls

    While in a conference, the display shows SPLT , the line, and the names or numbers of the parties to the confer- ence. When there are more than four other parties, to display the various SPLT buttons. Avanti Attendant console...
  • Page 37 Press {CONF RET} . • To exit a conference call permanently • Press {CONF EXIT}. To cancel a conference call While connected to the conference call: • Press [DROP]. All parties to the conference are disconnected. Avanti Attendant console...

  • Page 38: Connecting Two Lines

    To rejoin a recalling patch call When you hear the recall ring: • Press [PRIVATE RCL]. NOTE You may have to answer more than one call from the Private Recall queue before retrieving the out- side line patch call. Avanti Attendant console...

  • Page 39: Cancel Call Forward To The Attendant

    Call Forward programming. 1. Press {CANCEL}. 2. Press {FLW TO ME} . Then: To cancel all Call Forward programming Press {ALL} . • To cancel an individual extension's Call Forward programming Dial the extension number. Avanti Attendant console...

  • Page 40: Day Alert

    2. Dial the number of the day alert extension. The [DAY ALERT] indicator lights steadily. To cancel day alert • Press [DAY ALERT]. The [DAY ALERT] indicator goes off. Calls stop ringing at the (former) day alert extension. Avanti Attendant console...

  • Page 41: Overflow

    The attendant activates night service while calls remain in the Main Call queue. When overflow occurs, the display shows OF followed by the number of calls waiting (instead of CW). When the overflow condition passes, normal operation is resumed. Avanti Attendant console...

  • Page 42: Shutting Down The Console

    If your console has been programmed to require a password when deactivating position busy, you are prompted to enter your four-digit Executive Credit Code number. NOTE If all members of an attendant position activate position busy, night service is automatically induced (see next section). Avanti Attendant console...

  • Page 43: Night Service

    The [NIGHT] indicator flashes. During Night service, the attendant console does not receive incoming calls and the queues are not active. To return the console to day service • Press [NIGHT] again. The [NIGHT] indicator goes off. Avanti Attendant console...

  • Page 44: Busy Verification

    If the line is available, you seize the outside line and hear outside dial tone. Otherwise, busy tone is heard. The extension using the outside line and the outside line status (e.g. RING, BUSY, HOLD, etc.) is shown on the console display. Avanti Attendant console...

  • Page 45: Clearing An Alarm Display

    The System Administrator should be advised of any alarm indication. When the alarm message is no longer needed, you may clear the alarm from the display: • Press [CLEAR ALARM]. Avanti Attendant console...

  • Page 46: Class Of Service Reassignment

    NOTE If the configuration computer is connected online to the system, the message PLEASE TRY LATER appears on the display. After the computer is dis- connected, you are able to program COS assign- ments. Avanti Attendant console...

  • Page 47: Dss Unit

    To change the active map on the Add-on unit • Press [MAP #] (select the MAP number of your choice). The MAP button indicator lights. Alternatively, up to four DSS units may be chained together for single touch access to the system exten- sions. Avanti Attendant console...

  • Page 48: Door Unit

    To speak to the visitor 1. Press [ANSWER] or the flashing [DOOR] button. 2. Speak to the visitor. To open the door • Press [ To end your conversation • Press [RELEASE] or [DROP]. Avanti Attendant console...

  • Page 49: Setting The System Clock

    1. Press 2. Press 3. Dial the correct time, using “HHMM” in 24 hour format (e.g., 1530 for 3:30 pm). 4. Dial the correct date, using “DDMMYY” format (e.g. 030199 for March 1, 1999). 5. Press . Avanti Attendant console...

  • Page 50: Alarm

    Once an alarm has rung, the alarm setting is can- celed. To stop the alarm ring • Press [ANSWER]. To cancel the alarm setting Before the alarm rings: 1. Press {CANCEL} . 2. Press {TIME ALARM} . Avanti Attendant console...

  • Page 51: Note Pad

    SPEED DIAL button. 4. Enter up to 16 digits. 5. Press . To dial the number saved, dial the Speed Dial bin code, or press the Speed Dial button you used to save the number (see ABBREVIATED DIALING ). Avanti Attendant console...

  • Page 52: Call Cost Display

    3. Dial the Directory Number of the desired extension or [*] for the current total of all calls in the system. To display another extension, press {CANCEL} and dial the desired Directory Number. 4. Press to quit. Avanti Attendant console...

  • Page 53: Feature Codes

    BI (Barge In). That is, FEATURE The feature codes in your system may have been changed. If so, enter the updated feature access codes in the “Access method” column of the Feature codes table. Avanti Attendant console...
  • Page 54 (1) Access method not assigned by default. (2) Only available on ISDN PRI calls. (3) In the DIGITAL 400 up to eight; in the DIGITAL 1000 up to 24. Not all of the above features are available on every type of telephone set. Avanti Attendant console...
  • Page 55 (1) Access method not assigned by default. (2) Only available on ISDN PRI calls. (3) In the DIGITAL 400 up to eight; in the DIGITAL 1000 up to 24. Not all of the above features are available on every type of telephone set. Avanti Attendant console...

  • Page 56: System Messages

    ANY NEWS? REPORT DUE COME HERE MEET. NOW MEMO READY TYPE LETTR WELL DONE (1) When editing messages, enter digits in place of the asterisks. (2) Messages 22 to 30 are to be defined by the customer. Avanti Attendant console...
  • Page 57 Your speed dial codes Name Number Code Avanti Attendant console...

Table of Contents