Telrad Digital Executive set User Manual
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Telrad Digital Executive set User Manual

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Executive set
and Executive set with display
User guide
79-100-0009/F
Issue 1

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Summary of Contents for Telrad Digital Executive set

  • Page 1 Executive set and Executive set with display User guide 79-100-0009/F Issue 1...
  • Page 2 79-100-0009/F, Issue 1 Executive set and Executive set with display User guide Telrad Telecommunications Inc., Woodbury, New York...
  • Page 3 79-100-0009/F, Issue 1...
  • Page 4 DIGITAL KEY BX system, Release SBU6, or Telrad's DIGITAL 400 system, Release DBU6, as of March 1998. Telrad reserves the right to modify the equipment and the software described herein without prior notice. However, changes made to the equipment or to the software described herein do not neces- sarily render this publication invalid.
  • Page 5 Figure 1 Executive set faceplate...

  • Page 6: About Your Digital Telephone

    ABOUT YOUR DIGITAL TELEPHONE The Executive set is equipped with onhook dialing, full speakerphone and hot dialpad capability, which enables you to dial or operate any feature by pressing the dialpad buttons. You may also receive and disconnect calls, program fea- tures and perform all operations without lifting the handset.
  • Page 7 Most of the telephone buttons have dual-color light indica- tors. The color and flash rate of the indicators show the sta- tus of the programmed line, feature or extension. In general, red indicates non-availability (for example, a busy line); green indicates that you are using the feature or line, or that it is available to you.
  • Page 8 [REDIAL/PAUSE] This button lets you automatically redial the last outside number you dialed, after first accessing an outside line. Pressing this button while dialing on an external line inserts a pause in a dialing sequence. [< LO HI >] This button adjusts the volume of the speaker, handset, headset, ringer and background music when any of these is active.
  • Page 9 NOTE When the following features are activated their button indicators light: [MSG], [DND], [MUTE], [SPKR], [CFNA ALL], [CFBY ALL], [TIME] and [CB/QUE]. [MSG] This button is used to send messages to other extensions and to reply to messages left at your extension. [DND] This button activates and deactivates Do Not Disturb.
  • Page 10 DN buttons DN buttons are buttons associated with specific Directory Numbers. The first DN button is your Primary DN button, which has the same number as your extension. The Primary DN but- ton is used for making and receiving most of your calls. Whenever you pick up the handset, your Primary DN but- ton, or - if it is not available - another DN button lights green.

  • Page 11: Switching From Handset To Handsfree Operation

    DN buttons may be programmed in three different modes: • ringing mode - the telephone rings and the DN button flashes green when a call is received. • flashing mode - the DN button flashes green when a call is received, but there is no ringing. •...

  • Page 12: Distinctive Ringing

    DISTINCTIVE RINGING You can program telephone sets located close to each other with distinctive rings, to enable you to identify which telephone is ringing. Nine different rings are available. To change the ring for your telephone set 1. Press [*] and [#] simultaneously. 2.

  • Page 13: Allowing Other People To Hear Your Conversation (Speaker Monitor)

    MUTE If you want to talk to someone in your office during a call, without the connected party hearing, you can disable the handset or telephone set microphone. To enable or disable the microphone (MUTE) • Press [MUTE] during a conversation. To enable or disable the handset microphone (HANDSET MUTE) During a handset call:...

  • Page 14: Hot Dialpad

    HOT DIALPAD The hot dialpad enables you to dial and activate features without lifting the handset or pressing [SPKR] first. NOTE The instructions in this guide assume that you have hot dialpad capability. Executive set Executive set with display...

  • Page 15: Internal Calls

    INTERNAL CALLS To place a non-ringing call • Dial the extension number. To place a ringing call 1. Dial the Tone access code [1]. 2. Dial the extension number. IF THE EXTENSION YOU CALLED IS BUSY (CALLBACK) When you dial an extension and hear busy tone, you can activate the Callback feature: 1.

  • Page 16: Page Calls

    PAGE CALLS You can make announcements through an external page unit, or through the speakers of all DIGITAL telephones in a page zone. 1. Lift the handset. 2. Press [FEAT]. 3. Dial the PAGE zone access code ([4][1] - [4][8]). After the double tone burst: 4.

  • Page 17: Answering Calls

    You usually also hear a ring, unless your station has been programmed not to ring. NOTE Telrad's DIGITAL systems support Caller Name and Caller Identification display. To answer a ringing or flashing call •...

  • Page 18: Call Waiting

    CALL WAITING You may hear either a ring or a beep, indicating a second call, while already engaged in a conversation. You can answer the call without disconnecting the first call. To answer a second call 1. Press [HOLD]; the first call is put on hold. The indicator for that line flashes green.

  • Page 19: Outside Calls

    OUTSIDE CALLS Outside calls may be placed by accessing an outside line (or group) or by using the Least Cost Routing (LCR) fea- ture. When the instructions tell you to access an outside line, you may: • Dial an outside line, outside line group number or LCR access code;...

  • Page 20: Automatic Redial

    To dial the number saved 1. Access an outside line. 2. Press [SAVE/REPEAT]. AUTOMATIC REDIAL If you dial an outside number and hear busy tone, you can have the system redial the number several times, at pre- defined intervals. • Press an ARD button.

  • Page 21: Circumvent Extension Restrictions

    To cancel trunk queue • Press [CB/QUE]. CIRCUMVENT EXTENSION RESTRICTIONS (TRAVELING CLASS OF SERVICE) You can dial an outside number from a toll-restricted tele- phone by temporarily assigning it your own extension’s Class Of Service (COS) or a system-wide (Global) COS accessible only to privileged users.
  • Page 22 HOLD There are two types of hold: • Exclusive hold: the call can be retrieved only from your extension. • Inclusive hold: the call can also be retrieved by other stations with a button for that appearance. You cannot transfer a call that is on hold. When you place a call on hold, you automatically receive dial tone and can make a page call or dial to another exten- sion.

  • Page 23: Transferring Calls

    TRANSFERRING CALLS You can transfer a call to another extension: 1. Press [XFR]. 2. Dial the extension number. 3. Announce the call when the other party answers and then hang-up. To retrieve a transferred call If you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the trans- ferred call.

  • Page 24: Conference Calls

    CONFERENCE CALLS A total of eight parties, any of which may be on outside lines, can participate in a conference. To establish a conference 1. Make the first call. 2. Press [CNF]. 3. Make the next call. After the call is answered: 4.
  • Page 25 PICKUP You can answer a call at another extension, without leaving your desk. To pick up a call on hold or ringing at another extension 1. Press [PICK UP]. 2. Dial the number of the extension at which the call is ringing or on hold.

  • Page 26: Sending Messages

    MESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic message or a message from a predefined list, which appears on the display of the extension you called. When you send a basic message, display telephones show "...

  • Page 27: Receiving Messages

    To send a message with confirmation When you dial a display telephone and hear busy tone, you can send a message which appears on the display of the called extension (your telephone must also have a dis- play). 1. Select a message, as explained above. 2.

  • Page 28: Deleting All Messages

    DELETING MESSAGES (display sets only) While the message is displayed 1. Press [MSG] (when lit; not when flashing). 2. Use [<LO HI>] to scroll to the message you wish to delete. 3. Press [CANCEL]. 4. Hang up. CONFIRMING A MESSAGE (display sets only) When you are on a call and a message appears in your display: •...

  • Page 29: Do Not Disturb (Dnd)

    DO NOT DISTURB (DND) If you do not want calls to ring at your telephone, tempo- rarily, you can activate the DND feature. NOTE If your telephone set is not programmed with DN buttons, the DND indication is slightly different. If the [DND] button flashes red, it indicates that your station is programmed for Call Forward.
  • Page 30 To program a DND message 1. Press [FEAT]. 2. Press [SPD/PROG]. 3. Press [DND]. 4. Enter a message number, if your set has a display, press [< LO HI >] repeatedly to scroll through the available messages (see the DND Messages table at the end of this guide for a complete list of available messages).

  • Page 31: Forwarding Calls

    FORWARDING CALLS You may program your telephone set to forward your calls to another extension. NOTE If your telephone does not have DN buttons, you can forward calls for your station (as described below, skipping the first step), but cannot for- ward calls for a specific DN.
  • Page 32 5. Enter the new destination to which you want your calls forwarded. NOTE Instead of dialing the extension number, you may press a MEMORY button programmed with an extension number (for internal calls only) - or press a SPEED DIAL button (or press [SPD/PROG] and a SPEED DIAL memory bin number) for internal or external calls, as determined by the contents of the memory.
  • Page 33 ADVANCED CALL FORWARDING INSTRUCTIONS This section contains a more detailed explanation of all the call forwarding possibilities. You may have your calls forwarded to another destination, either inside or outside the system. Use the SPEED DIAL function to forward calls to an external destination. If you forward your calls to another station, and that station is unavailable and also programmed for call forwarding, your calls are passed on to that station's call forwarding...
  • Page 34 organization. • Only internal calls - people calling from inside your organization. PROGRAMMABLE CALL FORWARDING BUTTONS You may ask your System Administrator to allocate up to nine different programmable call forwarding buttons, each assigned to a specific call forwarding function, for example, Call forward no answer for internal calls, or Call forward for external calls.
  • Page 35 PROGRAMMING CALL FORWARDING FOR ALL DNS NOTE This section is not applicable if your telephone does not have DN buttons. If you want the calls on all the DNs at your station for- warded to the same destination, you may do this in one step (provided you have authorization to do so and none of the DNs are restricted for Call forwarding).

  • Page 36: Canceling Call Forward To Me

    To cancel any call forwarding programming See, To Cancel call forwarding . The procedure is the same, except that in step 1 - just press [CANCEL]. CANCELING CALL FORWARD TO ME If another station has programmed your telephone set as its forwarding destination and you do not wish to be dis- turbed by those calls, you can cancel your status as a call forwarding destination.

  • Page 37: Abbreviated Dialing

    ABBREVIATED DIALING This section describes several ways of abbreviating dial- ing. Save/Repeat and Redial are described in Outside Calls, above. SPEED DIAL Speed dial shortens the procedure of dialing outside num- bers by using speed dial buttons and speed dial memories (called “bins”).

  • Page 38: Memory Buttons

    MEMORY BUTTONS Memory buttons are used for one-press dialing of exten- sions, page zones and feature access codes. To dial with a MEMORY button • Press the programmed button. To program a MEMORY button 1. Press [FEAT]. 2. Press [SPD/PROG]. 3.
  • Page 39 ALARM Your telephone can sound an alarm ring at a pre-pro- grammed time. To program an alarm time 1. Press [FEAT]. 2. Press [SPD/PROG]. 3. Press [TIME]. Dial the four-digit alarm time (HH:MM) using the 24 hour format (e.g. 1530 for 3:30 pm). 4.

  • Page 40: Telephone Lock

    TELEPHONE LOCK You can prevent people from making outside calls from your telephone. To lock your telephone 1. Dial the LOCK access code. Display telephones show ENTER CODE: 2. Dial your Executive Credit Code (see your System Administrator). 3. Hang up. The telephone lock dialing restrictions are in effect.
  • Page 41 DOOR UNIT Your system may have a door unit equipped with an inter- com and electric door latch. When a visitor presses the doorbell, up to four system extensions ring. When the door bell rings If your telephone is ringing: •...
  • Page 42 NOTE PAD You can save a number of up to 16 digits during a call. 1. Press [FEAT]. 2. Press [SPD/PROG] twice. 3. Dial an available speed dial memory code number or press an available SPEED DIAL button. 4. Enter up to 16 digits. 5.

  • Page 43: Advanced Features

    ADVANCED FEATURES This section lists some advanced features which you can activate from your telephone. Details concerning the oper- ation of these features can be found in the DIGITAL Sys- tems Operating Instructions manual. • Account code (voluntary, reminder, forced); •...

  • Page 44: Feature Codes

    FEATURE CODES Features can be activated by pressing the [FEAT] button and then dialing a feature access code. The default feature codes (see next page) reflect the fea- ture initials, using the letters on the dialpad buttons. For example: To access Barge In •...
  • Page 45 Feature codes Feature name Abbreviation Access method ACCOUNT CODE [FEAT][2][8] ACD LOGIN (1) ACD LOGOUT (1) ALL/GROUP ATTENDANT BACKGROUND MUSIC 1 [FEAT][2][6] BACKGROUND MUSIC 2-4(1) or 2-8(3) BARGE IN [FEAT][2][4] CALL ACCOUNT MONITOR (1) CALLBACK/QUEUE [FEAT][2][2] CALL FORWARD-ALWAYS [FEAT][3][5] CALL FORWARD-BUSY [FEAT][3][2] CALL FORWARD-NO ANSWER [FEAT][3][6]...
  • Page 46 Feature codes (Continued) Feature name Abbreviation Access method MEET ME CONFERENCE 1-5 (1) MEET ME PAGE [FEAT][6][6] MESSAGE [FEAT][6][3] NIGHT SERVICE (1) PAGE - INTERNAL I1 through I8 [FEAT][4][1] 1 through 8 through [4][8] PAGE - EXTERNAL X1 through X8 1 through 8 (1) PICKUP [FEAT][7][8]...
  • Page 47 DND messages Message number Default message Updated message BE BACK SOON BE BACK AT * * : * * (1) BE BACK ON * * - * * (1) OUT UNTIL * * : * * (1) OUT FOR THE DAY OUT OF OFFICE OUT OF TOWN OUT ON A CALL...
  • Page 48 DND messages (Continued) Message number Default message Updated message WITH A PATIENT UNAVAILABLE LEAVE MSG AT * * * (1) TAKE MSG AT * * * * (1) 1) When editing DND messages, substitute asterisks with the desired digits. Executive set Executive set with display...
  • Page 49 System messages Message No. Default message Updated message CALL_ (Basic message) CALL * * * * * (1) CALL HOME CALL ME GONE OUT READ MAIL VOICE MAIL CALL BOSS TAKE MSGS GONE HOME JOB DONE IN TROUBLE CLIENT BRING WORK ANY NEWS? REPORT DUE COME HERE...

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