Black Box ServSwitch ACU3001A User Manual
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Black Box ServSwitch ACU3001A User Manual

Cat5 kvm micro extender
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MAY 2002
e
o d u l
d u l e
d u l e
l M o
l M o
o t e M
L o c a
L o c a
R e m
ACU3001A
ACU3009A
ACU3022A

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Summary of Contents for Black Box ServSwitch ACU3001A

  • Page 1 MAY 2002 o d u l d u l e d u l e l M o l M o o t e M L o c a L o c a R e m ACU3001A ACU3009A ACU3022A...
  • Page 2 ServSwitch system that’s just right for you. The ServSwitch ™ family from Black Box—the one-stop answer for all your KVM- switching needs! This manual will tell you all about your new ServSwitch™ Brand CAT5 KVM Micro Extender, including how to install, operate, and troubleshoot it. For an introduction to the Micro Extender, see Chapter 2.
  • Page 3 ServSwitch, ServSwitch Affinity, ServSwitch Duo, ServSwitch Multi, ServSwitch Ultra, ServSwitch Wizard, ServSwitch Wizard Pro, ServManager, ServSelect, and ServShare are trademarks, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. AT&T is a registered trademark of AT&T.
  • Page 4 FCC/IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
  • Page 5 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER EUROPEAN UNION DECLARATION OF CONFORMITY WARNING! This is a class A product. In a domestic environment, this product might cause radio interference, in which case the user might be required to take adequate remedial measures. This product complies with the following harmonized standards: •...
  • Page 6 NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 7 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

  • Page 8: Table Of Contents

    TABLE OF CONTENTS Contents Chapter Page 1. Quick Start Guide ..................9 2. Specifications ................... 10 3. Introduction ..................... 14 3.1 Compatibility ..................15 3.2 Key Features ..................17 4. Checklist of System Components ............18 4.1 The Complete Package ..............18 4.2 The Cables You’ll Need ..............
  • Page 9 8.1.6 Video ..................51 8.1.7 Power ..................53 8.2 General Questions About the Micro Extender ....... 54 8.3 Calling Black Box ................56 8.4 Shipping and Packaging ..............56 Appendix A: Cable Pinning/Pairing ............. 57 Appendix B: Keyboard-Command Summary ..........58...

  • Page 10: Quick Start Guide

    25 to 50 m (80 to 160 ft.), move DIP-switch position 1 on the bottom of the Remote Unit to the DOWN (ON) setting. • ACU3001A or ACU3009A: Do you need [Scroll Lock] for anything? ACU3022A: Do you need right-[Ctrl] for anything? If not, you can use this key to command the Extender, and you don’t need...

  • Page 11: Specifications

    Compatibility: Video: VGA, SVGA, XGA, XGA-2, or RGsB (sync on green), although if your system has monitor ID-bit requirements, you might need to call Black Box for technical support; Keyboard: IBM PC/AT or PS/2 compatible (PC/AT types require connector adapter);...
  • Page 12 CHAPTER 2: Specifications Serial Characteristics: KVM/Serial/Audio model (ACU3022A) only: Data rate: Transparent to data rates up to 19,200 bps; Data format: Transparent to data format; Flow control: Transparent to hardware and software flow control (RTS, CTS, DTR, and DSR are all passed through across the link) Audio Characteristics:...
  • Page 13 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER On Local Unit: Connectors: Right-side-mounted: (1) RJ-45 female for local/remote interconnection; Left-side-mounted: All models: (1) DB25 female for video input from, and keyboard/mouse output to, computer; Dual-Access model (ACU3009A) only: (1) HD15 female for video output to local monitor;...
  • Page 14 “almost the same”—could damage your Remote Unit and the attached equipment. Size: Each Unit: Height: ACU3001A Units, ACU3009A Remote Unit: 1" (2.5 cm); ACU3022A Units, ACU3009A Local Unit: 1.7" (4.3 cm); Feet protrude an additional 0.1" (0.2 cm) from bottom;...

  • Page 15: Introduction

    50 meters (160 ft.) from the PC-compatible CPUs they communicate with. The Single-Access (ACU3001A) model of the Extender is designed to perform KVM extension only. With the Dual-Access (ACU3009A) model, you can attach an additional monitor, keyboard, and mouse to the Local Unit;...

  • Page 16: Compatibility

    Section 4.2). Some older PC/XT™ or PC/AT type autosensing keyboards might not be compatible with the Extender. If the keyboard you want to use is some other type or has some other type of connector, call Black Box for technical support.
  • Page 17 Extenders are not compatible at all with bus mice or CPUs with bus-mouse ports. If a mouse or mouse port you want to attach is some other type or has some other type of connector, call Black Box Technical Support. • Serial Device (KVM/Serial/Audio Micro Extenders only): Standard asynchronous RS-232 devices, including serial mice and trackballs, that operate at up to 19,200 bps and don’t require any hardware control signals other than...

  • Page 18: Key Features

    CHAPTER 3: Introduction 3.2 Key Features The ServSwitch Brand CAT5 KVM Micro Extender has a number of useful features which contribute to the transparent remote operation of your PC. Some of the more important ones are: • Distance up to 50 m (160 ft.) Operate your PC from the next room or all the way down the hall.

  • Page 19: Checklist Of System Components

    • (2) 6-ft. (1.8-m) audio-extension cables with 3.5-mm stereo plugs on either end. The components of the Extender package are, however, subject to change without notice. Please contact Black Box right away if any of these items are damaged when you receive them.

  • Page 20: The Cables You'll Need

    CHAPTER 4: Checklist of System Components 4.2 The Cables You’ll Need If you are using the ServSwitch™ Brand CAT5 KVM Micro Extender to get greater distance between a CPU and a VGA monitor, PS/2 keyboard, and PS/2 mouse, your Micro Extender package should have included everything you’ll need except for your Unit-interconnection cable.

  • Page 21: To Connect A Servswitch Family Kvm Switch To The Local Unit's Cpu Port

    SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 4.2.2 T KVM S ’ CPU P ONNECT A WITCH AMILY WITCH TO THE OCAL You would do this to extend the distance you can run from the KVM switch to a monitor, a keyboard, a mouse, and possibly serial and/or audio devices. (You could also do this to extend the distance you can run between two cascaded switches, but for this to work, each switch must be either a ServSwitch Jr.
  • Page 22 CHAPTER 4: Checklist of System Components 4.2.2.B Switches with DB25 Composite User Ports The user ports of some ServSwitch family KVM switches are specially pinned DB25 connectors that function as composite (all-in-one) interfaces. At the time of this writing, some of the important ServSwitch family models in this category are: •...

  • Page 23: To Connect A Monitor, Keyboard, And Mouse To The

    (or no flow control) instead. To do this, you’ll need to attach special breakout cables to the Extender’s serial ports. Call Black Box Technical Support if you’d like to do this. If your audio device is made to plug directly into a CPU, it will plug directly into the KVM/Serial/Audio Remote Unit;...

  • Page 24: To Connect A Servswitch Family Kvm Switch To The Remote Unit Or To The User Ports On The Dual-Access Local Unit

    CHAPTER 4: Checklist of System Components 4.2.4 T KVM S ONNECT A WITCH AMILY WITCH TO THE EMOTE NIT OR TO THE ORTS ON THE CCESS OCAL You would do this to extend the distance you can run from the KVM switch to a CPU.
  • Page 25 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 4.2.4.B Switches with Regular ServSwitch Style DB25 Composite CPU Ports The CPU ports of the regular ServSwitch and several other ServSwitch family KVM switches are specially pinned DB25 connectors that function as composite (all-in- one) interfaces.

  • Page 26: To Connect The Local Unit To The Remote Unit

    CHAPTER 4: Checklist of System Components 4.2.5 T ONNECT THE OCAL NIT TO THE EMOTE To interconnect the Local and Remote Units of the Micro Extender, you’ll need industry-standard structured cabling (Category 5 UTP or STP, 4-pair) terminated with RJ-45 plugs. This cable is not included with the Extender. You’ll need CAT5 patch cables such as our product code EYN737MS or CAT5 bulk cable such as our EYN840A.

  • Page 27: Configuration

    SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 5. Configuration There’s a two-position DIP switch on the bottom of the Remote Unit of the ServSwitch™ Brand CAT5 KVM and KVM/Serial/Audio Micro Extenders. Position 1 governs the Remote Unit’s video equalization, while position 2 controls how the Remote Unit handles keyboard-command recognition.

  • Page 28: Setting Dip-Switch Position 2: Keyboard-Command Recognition

    5.2 Setting DIP-Switch Position 2: Keyboard-Command Recognition The function of DIP-switch position 2 depends on the Micro Extender model: • On the ACU3001A and ACU3009A Remote Units, position 2 controls how the Remote Unit handles [Scroll Lock]. Normally, pressing [Scroll Lock] on the Remote Unit’s attached keyboard causes the Extender to reset itself (see...

  • Page 29: Setting The Microphone-Amplification Jumper In The Kvm/Serial/Audio Remote Unit (Not Normally Necessary)

    SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 5.3 Setting the Microphone-Amplification Jumper in the KVM/Serial/Audio Remote Unit (Not Normally Necessary) All sound cards that we have tested so far with the KVM/Serial/Audio Micro Extender (ACU3022A) are able to amplify the incoming signal from a microphone—the card should be set to amplify the signal by +20 dB.

  • Page 30: Installation

    CHAPTER 6: Installation 6. Installation To install your ServSwitch™ Brand CAT5 KVM Micro or KVM/Serial/Audio Micro Extender system, first test-place it (if you want to) as described in Section 6.1, then attach devices as described in Section 6.2, then finish your installation as described in Section 6.3.
  • Page 31 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER As you attach devices to the Extender, here are some things to keep in mind: • Use caution if you’re attaching KVM switches: Different ServSwitch family KVM switch models use different proprietary signaling between cascaded switches. The only ServSwitch family switch models whose cascade signals the Micro Extenders can carry are those with a regular ServSwitch style DB25 composite interface (see the list in Section 4.2.4.B), so these are the only models for...

  • Page 32: Special Concerns About Connecting Audio Devices To The Kvm/Serial/Audio Micro Extender

    CHAPTER 6: Installation 6.2.1 S KVM/S PECIAL ONCERNS BOUT ONNECTING UDIO EVICES TO THE ERIAL UDIO ICRO XTENDER Before you connect any sound equipment to the KVM/Serial/Audio Micro Extender, here are some things you should keep in mind: The Extender’s audio interface is stereo, bidirectional (sound can be transmitted in both directions across the link at the same time), and line-level (it supports devices that transmit and receive at up to 5 volts peak-to-peak).

  • Page 33: Attaching Acpu To The Local Unit Scpu Port

    SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 6.2.2 A ’ CPU P TTACHING A TO THE OCAL Attach the keyboard, video, and mouse connectors of the included three-to-one KVM-extension cable to the matching ports on the CPU, as shown in Figure 6-1. Attach the DB25 male connector of this cable to the Local Unit’s DB25 female composite CPU-port KVM connector.

  • Page 34: Attaching A Servswitch Family Kvm Switch To The Local Unit's Cpu Port

    CHAPTER 6: Installation 6.2.3 A KVM S ’ CPU P TTACHING A WITCH AMILY WITCH TO THE OCAL The way you’ll do this will depend on whether the KVM switch’s user ports are multiple connectors (see Section 6.2.3.A) or single composite connectors (see Section 6.2.3.B).
  • Page 35 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 6.2.3.B Attaching a KVM Switch with Single Composite User-Port Connectors If the KVM switch’s user ports are ServSwitch style DB25 connectors, run a ServSwitch to ServSwitch Expansion Cable (product code EHN284) from one of these connectors to the Local Unit’s DB25 female CPU-port KVM connector, as shown in Figure 6-3.
  • Page 36 CHAPTER 6: Installation NOTES If the switch is a ServSwitch Multi, keep these things in mind as you match the serial and audio cables/strands: – The proper DB9 serial connector to use on its User Cable is the one without a yellow band. –...

  • Page 37: Attaching User-Station Equipment To The User Port On A

    SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 6.2.4 A TTACHING TATION QUIPMENT TO THE ORT ON A EMOTE NIT OR CCESS OCAL Plug the user station’s monitor, keyboard, mouse, any touchscreen or other serial device, and any audio devices directly into the matching user-port connectors on the Remote Unit or Dual-Access Local Unit.

  • Page 38: Attaching A Servswitch Family Kvm Switch To The User Port On A Remote Unit Or Dual-Access Local Unit

    CHAPTER 6: Installation 6.2.5 A KVM S TTACHING A WITCH AMILY WITCH TO THE ORT ON A EMOTE NIT OR CCESS OCAL The way you’ll do this will depend on whether the KVM switch’s CPU ports are multiple connectors (see Section 6.2.5.A) or single composite connectors (see Section 6.2.5.B).
  • Page 39 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 6.2.5.B Attaching a Switch with Single Composite CPU-Port Connectors Run a CPU Cable designed for the KVM switch—refer to Sections 4.2.4.B and 4.2.4.C for product codes—from one of the switch’s CPU-port connectors to the user-port connectors of the Remote Unit or Dual-Access Local Unit, as shown in Figure 6-7 on the next page.
  • Page 40 CHAPTER 6: Installation Regular ServSwitch (KV3108SA-R4) Remote Unit Included KVM- extension cable or EHN230 Remote Unit ServSwitch Multi EXP (KV160A-R2) KV2020-R2 or KV2040-R2 (plugs into CPU Card) Figure 6-7. Attaching a KVM switch with single composite CPU-port connectors (regular ServSwitch shown at top, ServSwitch Multi shown at bottom) to the user port on an Extender Unit.

  • Page 41: Finishing Your Installation

    SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 6.3 Finishing Your Installation To finish installing your Micro Extender system after attaching devices to it as described in Section 6.2, take these steps: 1. Attach the output cord of the Remote Unit’s power supply to the Unit’s power jack.
  • Page 42 CHAPTER 6: Installation 5. If the Local Unit’s LED shows that the link between the Units appears to be working, make sure that the remote keyboard functions and that you’re getting video at the remote site. (Be aware that in Dual-Access systems, remote monitors, keyboards, and mice might take up to several seconds to be properly initialized;...

  • Page 43: Operation

    (maintaining the twists between the wire pairs) and must have enough bandwidth to support your system’s video demands. Please call Black Box Technical Support to discuss your application before installing such a system. 7.2 Normal Operation and Keyboard Typematic Rate With the exception of the shared-access features of the Dual-Access model (see Sections 7.3.3 and 7.3.4), the Micro Extender should operate continuously and...

  • Page 44: Keyboard Commands And Related Functions

    Extender: • In an ACU3001A Single-Access system, press and release the [Scroll Lock] key once. • In an ACU3009A Dual-Access system, press and release the [Scroll Lock] key once at the Remote Unit or twice at the Local Unit.

  • Page 45: Correcting The Ps/2 Mouse If It Gets Out Of Sync

    4. If the mouse isn’t yet operating correctly, repeat steps 1 through 3 as many as two more times. (If this still doesn’t help, call Black Box Technical Support.) When the Micro Extender receives the Null Mouse Command, it sends a “null byte”...

  • Page 46: The Inactivity Timeout (Acu3009A Dual-Access Systems Only)

    CHAPTER 7: Operation three times in order to get a PC with a 4-byte mouse back on track. Note that, unless your mouse driver is an auto-correcting type, sending this command while the mouse is in sync will throw it out of sync. If the PS/2 mouse frequently gets out of sync in your system, and you are running Windows 95/98/2000, Windows Me ®...

  • Page 47: Private Mode (Acu3009A Dual-Access Systems Only)

    SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 7.3.4 P (ACU3009A D RIVATE CCESS YSTEMS For applications in which a Dual-Access Micro Extender system’s remote user station is not in a secure location, or must be temporarily kept from accessing the local PC, users at the local station can trigger the Extender’s “Private Mode,” which prevents the remote station from taking control of the local PC even if the inactivity timeout (see Section 7.3.3) expires.

  • Page 48: Troubleshooting

    Brand CAT5 KVM and KVM/Serial/Audio Micro Extenders, and suggests possible remedies. If the recommended actions don’t help, or if you don’t see your problem here, or if your problem keeps recurring, call Black Box Technical Support as directed in Section 8.3.

  • Page 49: Mouse

    SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER Connecting a keyboard to the Remote Unit has an adverse effect on the remote video. Try using a newer keyboard. (Some older keyboards require too high a current for the Remote Unit to properly drive the video signal.) I’m not using a keyboard, but the Extender doesn’t work at all.

  • Page 50: Both Keyboard And Mouse

    CHAPTER 8: Troubleshooting The mouse is behaving erratically. 1. Reset the keyboard and mouse as described in Section 7.3.1. 2. Issue the Null Mouse Command up to three times (see Section 7.3.2). 3. If your PC is running Windows 95/98/2000, Windows Me, Windows NT, or Windows XP, regardless of what type of mouse you have, install the latest Microsoft driver for a standard mouse or (even if you have a standard mouse) the IntelliMouse.

  • Page 51: Serial Device (Acu3022A Kvm/Serial/Audio Systems Only)

    In order to operate correctly, some UNIX workstations need to see the DCD signal from the serial device, but the Extender doesn’t carry DCD. Call Black Box Technical Support if you’ve ruled out the other possibilities and suspect that this might be your problem.

  • Page 52: Audio Devices (Acu3022A Kvm/Serial/Audio Systems Only)

    CHAPTER 8: Troubleshooting 8.1.5 A (ACU3022A KVM/S UDIO EVICES ERIAL UDIO YSTEMS Sound doesn’t seem to get through from the local site to the remote site or vice versa. 1. Check the audio cables, including those attached to your speakers. Are they intact along their length and securely connected at both ends? Are all cables running correctly from “audio out”...
  • Page 53 Also, don’t route your interconnect cable anywhere near power lines or other powerful sources of interference such as generators, motors, or fluorescent lights. If this is a persistent problem, please discuss it with Black Box Technical Support. I only need video, serial, or audio extension—not keyboard or mouse control—but I can’t get a picture.

  • Page 54: Power

    Even if you’re not using a keyboard or mouse, run a cable from the Local Unit’s CPU port to the keyboard port of the CPU or switch in order to power the Local Unit. If this is not possible, call Black Box Technical Support about getting an alternative power supply for the Local Unit.

  • Page 55: General Questions About The Micro Extender

    (160 ft.). You can try running cable farther, but not very far beyond 50 m the video quality begins to degrade rapidly. If you need to run longer distances, please contact Black Box Technical Support; they might be able to suggest more powerful alternative equipment.
  • Page 56 CHAPTER 8: Troubleshooting When using UTP, what’s the best way to make sure that the system does not suffer from any interference? The Micro Extender is designed to withstand high levels of interference while driving signals over UTP. To further reduce the potential for interference, consider taking these actions: a) Make sure that the Micro Extender’s Remote Unit;...

  • Page 57: Calling Black Box

    • If you are shipping the unit for repair, please include all parts of its external power supply. If you are returning the unit, please include everything you received with it. Before you ship it back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

  • Page 58: Appendix A: Cable Pinning/Pairing

    TX, Pair 4 Brown/White RX, Pair 4 NOTES The Micro Extender has been tested with all major makes of CAT5 cable including Black Box, Berk-Tek™, Mohawk ® , and AT&T ® . The Extender has also been tested and found to work, in certain situations, with 4-pair Category 3 cable or with four pairs of 25-pair UTP trunk cables instead of 4-pair Category 5 cable.

  • Page 59: Appendix B: Keyboard-Command Summary

    ServSwitch™ Brand CAT5 KVM Extender. For detailed descriptions of the commands and the effects they have on the system (including their effects on the keyboard LEDs), refer to Section 7.3. Single-Access Micro Extender (ACU3001A) Function: Keyboard command/activity: Take control of CPU...
  • Page 60 LEGAL INFORMATION DISCLAIMERS While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein. They reserve the right to change the specifications, functions, or circuitry of the product without notice.
  • Page 61 NOTES...
  • Page 62 Customer Support Information: FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 2002. Black Box Corporation. All rights reserved.

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