Black Box ServSwitch ACU1022A User Manual
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Black Box ServSwitch ACU1022A User Manual

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November 2009
5
CAT KVM Extender
ACU1022A
ACU1028A
ACU1049A
ACUVREM
ACUREMSW

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Summary of Contents for Black Box ServSwitch ACU1022A

  • Page 1 November 2009 CAT KVM Extender ACU1022A ACU1028A ACU1049A ACUVREM ACUREMSW...
  • Page 3 THE SERVSWITCH™ FAMILY Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CAT5 KVM Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort.

  • Page 4: Cautions And Notes

    THE SERVSWITCH™ FAMILY Copyrights and Trademarks ©2002/2009. All rights reserved. This information may not be reproduced in any manner without the prior written consent of the manufacturer. Information in this document is subject to change without notice and the manufacturer shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.

  • Page 5: Federal Communications Commission

    FCC/CDC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND CANADIAN DEPARTMENT OF COMMUNICATIONS RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment.
  • Page 6 DECLARATION OF CONFORMITY EUROPEAN UNION COMPLIANCE STATEMENT WARNING! This is a class A product. In a domestic environment, this product may cause radio interference, in which case the user might be required to take adequate remedial measures. This product complies with the following harmonized standards for Information Technology Equipment: EN55022:2006 (Class A), EN55024:1998 + A1:2001 + A2:2003.

  • Page 7: Instrucciones De Seguridad

    NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
  • Page 8 NOM STATEMENT 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.

  • Page 9: Power Input

    CONTENTS Safety Precautions and Installation Guidelines To ensure reliable and safe long-term operation please note the following installation guidelines: • Do not use to link between buildings. • Only use in dry, indoor environments. • If the building has 3-phase AC power, try to ensure that equipment connected to the Local and Remote Units is on the same phase.

  • Page 10: Table Of Contents

    CONTENTS Contents Quick Setup     Overview 11     2.1  Introduction 11  2.2  Glossary 11  2.3  Features 13  2.4  Product Range 14  2.5  Compatibility 15  2.6  How to Use This Guide 16  Installation     3.1  Package Contents 17  3.2 ...
  • Page 11 CONTENTS Appendix A: Example Applications   Appendix B: Rack Mount Options   Appendix C: Advanced Cabling Issues (Skew)   Appendix D: Audio/Serial Ports   Appendix E: Calling Black Box   Appendix F: Specifications  ...

  • Page 12: Quick Setup

    QUICK SETUP Quick Setup This section briefly describes how to install your KVM extender system and optimize the video signals. Unless you are an experienced user, we recommend that you follow the full procedures described in the rest of this manual. Set Cable Length Jumpers Remove Remote Unit cover and set all three jumpers to position for Interconnect cable length (see page 19)

  • Page 13: Overview

    OVERVIEW Overview Introduction TheServSwitch™ Brand CAT5 KVM Extender products described in this manual enable high-resolution video, PS/2 keyboard and mouse, stereo audio, and serial port signals to be communicated up to 300m over Category 5/5e (CATx) cable. A basic KVM extension system comprises a Local Unit (transmitter) and a Remote Unit (receiver).
  • Page 14 Local Unit and ACU1005A kits only. KVM extension over CAT5/5e cables up to 300m. Remote Unit Serial and Audio Transmission KVM Switch Kits: Kit: ACU1049A ACU1022A,ACU1028A Remote Unit: Remote Unit: ACUREMSW ACUVREM Figure 1 ServSwitch™ Brand CAT5 KVM Extender system...

  • Page 15: Features

    OVERVIEW Features All members of the ServSwitch™ Brand CAT5 KVM Extender product family described here offer the following features: • Support for high video resolution over extended distances: 1600x1200@60Hz up to 65m 1280x1024@75Hz up to 120m 1024x768@75Hz up to 300m •...

  • Page 16: Product Range

    This manual describes the following five products from the ServSwitch™ Brand CAT5 KVM Extender range: KVM, Audio and Serial Extension kits Single Video Channel, PS/2 KB & Mouse, Serial, Stereo Audio ACU1022A Local Unit (Single Access) + Remote Unit Single Video Channel, PS/2 KB & Mouse, Serial, Stereo Audio ACU1028A...

  • Page 17: Compatibility

    ACU3001A ACU1006RA ACU1009A ACU2009A ACU3009A ACU1006DRA ACU1049A ACU2201A-R2 ACUMREM ACU1012RA ACUREM ACUR001A ACU1006MRA ACUREMSW ACUR002A ACUR004A Audio ACU2022A ACU3022A ACU1006VRA ACU1022A ACU1028A ACU2028A ACUWREM ACU1006DVRA ACU2222A-R2 ACU1006MRVA ACUVREM ACURA001A ACURA002A ACURA004A Serial ACU1002A ACU1006SRA ACU1008A ACU1006DSRA ACUSREM ACU1004A ACU1005A PS/2...

  • Page 18: How To Use This Guide

    OVERVIEW How to Use This Guide This guide describes the installation and configuration of Standard and Serial members of the ServSwitch™ Brand CAT5 KVM Extender range. Although the connection and operation of these systems is relatively straightforward, you should consider the following before getting started: Connection &...

  • Page 19: Installation

    KVM extender system more conveniently. Package Contents You should receive the following items in your extender package. If anything is missing, please refer to Appendix E: Calling Black Box, page 49. • Extender Remote Unit.

  • Page 20: Interconnection Cable Requirements

    INSTALLATION Interconnection Cable Requirements To connect the Local and Remote Units you will need CATx (any category 5, 5e, 6 or higher) cable terminated with RJ45 plugs. Please note that shielded cable is advised to maintain regulatory EMC compliance. Interconnect cables must be solid-core type. Stranded patch cable will give poor results over longer distances.

  • Page 21: Remote Unit Installation

    INSTALLATION Remote Unit Installation Setting the Cable Length Jumpers If your application uses a CATx cable less than 75m in length, you can continue to the next section. Remote Units incorporate video equalization circuitry, allowing you to compensate for the loss in image quality that occurs when video signals are transmitted along lengthy CATx cables.
  • Page 22 INSTALLATION Set the three cable length jumpers as follows: Interconnect Cable Jumper Position (as viewed from front, with RJ45 connector towards you) Length (m) 0 – 100 No jumpers (default) 100 – 200 200 – 300 If you are at the top end of a cable range, and you are using a high screen resolution (1024x768 or higher), you may achieve better quality video compensation by selecting the next cable length range.

  • Page 23: Connecting The Remote Unit

    INSTALLATION Connecting the Remote Unit To install a Remote Unit: Switch off all devices. Connect your keyboard, monitor(s) and mouse to the Remote Unit as shown in Figure 3 (Switching) or Figure 4 (Audio/Serial). These ports may also be attached to the CPU side of a KVM switch in order to have a remote CPU.
  • Page 24 Connect to speakers and Connect to serial device, for microphone. example, a touch screen. Connect to Connect PS/2 Connect monitor. keyboard and approved 9V mouse. power supply. Figure 4 Audio Remote Units (ACUVREM – also supplied with ACU1022A and ACU1028A kits)– rear view...
  • Page 25 INSTALLATION Interconnect – carries video and data Brightness – Focus– compensates signals. Connect to Interconnect port on adjusts image video for smearing or Local Unit using CATx cable. brightness over-sharpness Figure 5 Remote Unit - front view...

  • Page 26: Local Unit Installation

    INSTALLATION Local Unit Installation To install a Local Unit: Switch off the PC and any peripheral devices before connection. Using the supplied CPU KVM cable(s), connect the keyboard, monitor(s) and mouse connectors on the computer (or KVM switch) to the corresponding connectors on the Local Unit as shown in Figure 6.
  • Page 27 INSTALLATION ACU1022A and ACU1028A only Connect to audio ports on Connect to serial computer. port on computer. Connect to Connect to computer’s computer’s PS/2 keyboard and video output. mouse ports. Connect to Connect to Local Local monitor. PS/2 keyboard and mouse.

  • Page 28: Connection To Local Hubs

    Remote Units Compatible Local Rack Hubs ACUREMSW ACU1006RA, ACU1006DRA, ACU1012RA ACU1022A, ACU1028A, ACU1006VRA, ACU1006DVRA ACUVREM A simple example of the use of a Local Hub Unit in which an ACUVREM Remote Unit is connected to each hub port, is shown in Figure 8. For more complex examples showing the use of Local Hubs with ServSwitch™...
  • Page 29 INSTALLATION Figure 8 Simple system using ACU1006VRA Hub and ACUVREM Remote Units to extend audio, serial and KVM for up to six...

  • Page 30: Remote Unit Configuration & Operation

    REMOTE UNIT CONFIGURATION & OPERATION Remote Unit Configuration & Operation Cat5/5e cables are specifically designed for networking applications and not for transmitting analog video. Your CATx KVM extender includes, and requires, advanced technology to enable its use at high screen resolutions. This section describes how to optimize the video signal, configure the Extender system and operate the Remote Unit.

  • Page 31: Video Adjustments

    REMOTE UNIT CONFIGURATION & OPERATION Skew only tends to be a problem at high screen resolutions with long interconnect cables. We recommend the use of low skew CAT5/5e cable for all applications. Please contact Technical Support for more information. With some cables, video performance may be improved by using a crossover patch cable at each end, an alternative RJ45 pin-out or an external skew correction device (see Appendix C: Advanced Cabling Issues (Skew), page 45).
  • Page 32 REMOTE UNIT CONFIGURATION & OPERATION If you are at the top end of a cable range, for example, 80m (250ft), and you are using a high screen resolution (1024x768 or higher), you may achieve better quality video compensation by selecting the next cable length range using the cable length jumpers (see page 19).

  • Page 33: Other Remote Configuration & Operation Options

    REMOTE UNIT CONFIGURATION & OPERATION Other Remote Configuration & Operation Options Keyboard ‘hot’ keys are used to carry out various functions on both Remote and Local Units. To enter these commands: Press and release the initial ‘hot’ key. By default, the initial ‘hot’ key is <Right Control> Press and release the command key.
  • Page 34 REMOTE UNIT CONFIGURATION & OPERATION Hot Key Commands After pressing the initial ‘hot’ key on the remote keyboard, you can issue a number of commands by pressing additional keys. These commands allow you to start a private mode session on the remote console or to reset the keyboard and mouse. Command Key Sequence Private Mode...

  • Page 35: Local Unit Operation

    LOCAL UNIT OPERATION Local Unit Operation Overview You need to read this section if you have purchased an extender system kit containing both a Local and Remote Unit. For more information about serial/audio port operation, see Appendix D: Audio/Serial Ports, page 47. Keyboard and Mouse Emulation Local Units have keyboard and mouse emulation.

  • Page 36: Operation Of Dual Access Local Units

    LOCAL UNIT OPERATION Operation of Dual Access Local Units Models ACU1028A and ACU1049A offer dual access with a second console at the Local Unit. This operates on a first-come, first-served basis. When one console is in use, the system blocks out the other console until there is no keyboard or mouse use at the active console for a set time: the Inactivity Timeout Period.
  • Page 37 LOCAL UNIT OPERATION Local Console Commands After pressing the initial ‘hot’ key on the local keyboard, you can issue a number of commands by pressing additional keys. These commands allow you to start a private mode session on the local console or to reset the keyboard and mouse. These commands only apply to Local Units having firmware versions ‘S50’...

  • Page 38: Troubleshooting & Faq

    TROUBLESHOOTING & FAQ Troubleshooting & FAQ Video The image is not sharp, or is badly smeared. Have you adjusted the video equalization? Follow the instructions on page 29. Check the Interconnect cable between the Remote and Local Units. Is it of the recommended type (see page 17)? Is it intact along its entire length and securely connected at both ends? Is it wired correctly? Ensure that all video connections throughout the system are attached securely.

  • Page 39: Audio

    TROUBLESHOOTING & FAQ The PC won’t boot into the correct graphics mode The extender includes DDC emulation for all standard resolutions and there should not normally be any issues. For non-standard resolutions, you will need to explicitly set the resolution in your operating system configuration ignoring the DDC data read from the Local Unit.

  • Page 40: Keyboard & Mouse

    TROUBLESHOOTING & FAQ Keyboard & Mouse When I am typing, I get wrong or missing characters on the screen. Your keyboard may be in the wrong mode. Use the appropriate commands to reset the keyboard and mouse as described in the sections covering local and remote operation.

  • Page 41: General Questions

    TROUBLESHOOTING & FAQ General Questions Is it possible to use a cable longer than 300m? It might be possible to use a cable of up to 500m at lower resolutions. However, we do not recommend this and cannot guarantee that it will work. Can the extender be daisy chained? In certain circumstances, it is possible to cascade extenders, though we do not recommend doing so.

  • Page 42: Appendix A: Example Applications

    APPENDIX A: EXAMPLE APPLICATIONS Appendix A: Example Applications This section illustrates three specific applications using ServSwitch™ Brand CAT5 KVM Extender units: • Six remote serial touch screens with local access through a KVM switch (Figure 11). • Information distribution system sharing a single PC at up to six remote locations (Figure 12).
  • Page 43 APPENDIX A: EXAMPLE APPLICATIONS KVM Switch Local access ports connect to single KVM console through switch. ACU1006DVRA Extender Hub Takes KVM and serial signals from each CPU (only two shown). ACUVREM Remote Units connect to touch screens. Figure 11 Touch screen network with local access to CPUs through KVM switch.
  • Page 44 APPENDIX A: EXAMPLE APPLICATIONS 5V PSU ACU1006DVRA Extender Hub CPU connects to Port 1. Local access ports are daisy-chained to allow operation from any console and/or video to be distributed to multiple locations. ACUVREM Remote Units connect to KVM consoles. Figure 12 Information distribution system sharing a single PC...
  • Page 45 APPENDIX A: EXAMPLE APPLICATIONS Dual access to extended CPU available at Local Unit ACU1049A Kit (uses ACUREMSW Remote Unit) Allows user at Remote console to switch between extended CPU and CPU connected to Remote Unit. Figure 13 ACU1049A kit with switching Remote Unit...

  • Page 46: Appendix B: Rack Mount Options

    APPENDIX B: RACK MOUNT OPTIONS Appendix B: Rack Mount Options Extender units can be mounted in a 19” rack using the mounting kit::RMK19U-R2. Each kit consists of two angled brackets. To mount a unit: Remove the two screws from one side of the unit. Match up the lower pair of holes on a bracket with the vacant screw holes on the side of the unit.

  • Page 47: Appendix C: Advanced Cabling Issues (Skew)

    APPENDIX C: ADVANCED CABLING ISSUES (SKEW) Appendix C: Advanced Cabling Issues (Skew) This section discusses skew and how to minimize its effects. What is Skew? Each color in the RGB (Red, Green, Blue) video signal is sent down a separate pair of wires in the Interconnect cable.
  • Page 48 APPENDIX C: ADVANCED CABLING ISSUES (SKEW) You can measure pair lengths with a LAN cabling tester (TDR) or view pairs by stripping back a small piece of cable and viewing how tightly the pairs are twisted. The most tightly twisted pair is the slowest (longest) and the loosest pair the fastest (shortest). You can also observe relative delays using the test card.

  • Page 49: Appendix D: Audio/Serial Ports

    APPENDIX D: AUDIO/SERIAL PORTS Appendix D: Audio/Serial Ports Operation & Multi-Port Configuration This appendix describes audio & serial interface operation for: • ACU1022A • ACU1028A • ACUVREM These extender products contain daughter boards that allow bi-directional stereo audio and a full-duplex serial data link to be sent across the CAT5/5e interconnection cable in addition to PS/2 keyboard, mouse and video.
  • Page 50 APPENDIX D: AUDIO/SERIAL PORTS Audio Interface Set Up and Operation The audio interface is line-level and is designed to take the output from a sound card (or other line-level) source and be connected to a set of powered speakers at the other end of the link. Stereo audio may be transmitted either way across the link (simultaneously).

  • Page 51: Appendix E: Calling Black Box

    If you are shipping it for repair, please include the Remote Unit’s external power supply. If you are returning it, please include everything you received with it. Before you ship the Extender back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

  • Page 52: Appendix F: Specifications

    APPENDIX F: SPECIFICATIONS Appendix F: Specifications Video Maximum Resolution 1600x1280@60Hz up to 65m 1280x1024@75Hz up to 120m 1024x768@75Hz up to 300m Operation at higher resolutions/refresh rates may be possible at shorter distances VGA to UXGA, RGB Video Compatibility 0.7V P-P Video I/O Video Compensation 3-stage continuously variable.
  • Page 53 APPENDIX F: SPECIFICATIONS Serial Interface Max Baud Rate Supported 19.2K Baud Serial Data Format Transparent TX, RX, RTS, CTS, DTR, DSR Signals Transferred DB9 Female (DCE) Local Unit Connector DB9 Male (DTE) Remote Unit Connector Audio Interface Description Bi-directional stereo audio link Digitized virtually CD quality audio (16-bit, 38.4kHz) Transmission method Line level (4 Volts Pk-Pk maximum)
  • Page 54 Size and Shipping Weight ACUREMSW Remote Unit: 202x100x36mm Shipping Weight: 1.08 Kg Remote Unit: 202x100x44mm (1U) ACUVREM Shipping Weight: 1.14 Kg ACU1022A Local Unit: 202x100x44mm (1U) Remote Unit: 202x100x44mm (1U) Shipping Weight: 2.53 Kg ACU1028A Local Unit: 202x100x44mm (1U) Remote Unit: 202x100x44mm (1U) Shipping Weight: 2.58 Kg...
  • Page 55 NOTES...
  • Page 56 NOTES...
  • Page 58 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com...

This manual is also suitable for:

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