Troubleshooting Checklist; Customer Support - HighPoint RocketRAID 264x User Manual

Customer Support

Customer Support
If you encounter any problems while utilizing the RocketRAID host adapter, or have
any questions about this or any other HighPoint product, feel free to contact our
Customer Support Department.

Troubleshooting Checklist

Before contacting our Customer Support department:
•
PCI-Express x4 (Compatible with PCI- Express x8, x16 slots). A jumper is used
to select between x1 or x4 (default is x4)
•
Make sure the latest BIOS, driver and HighPoint RAID Management soft-
ware ware has being installed for the host adapter. The latest updates are
available from our website.
•
Prepare a list of the computer system's hardware and software (motherboard,
CPU, memory, other PCI-E devices/host adapters, operating system,
applications)
Contact Information
E-mail address: support@highpoint-tech.com
Phone: 408-240-6119
9:00AM-5:00PM, Pacific Standard Time
Additional information about HighPoint products is available from our web site:
http://www.highpoint-tech.com
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