Belkin F1DN104K User Manual page 35

TROUBLESHOOTING
SECTIONS
Table of Contents
The CAPS, NUM, and Scroll Lock lights on my keyboard do not
function when I connect to the Switch .
This is normal operation. The lock-state information is fully functional.
Due to the security of the Switch and known exploitation of lock-state
information for leakages, the LED status is not supported. Please refer
to the operating system for verification of the lock-state information
for CAPS, NUM, and Scroll Lock.
Certain keyboard functions are not working .
Some non-standard keyboard functions are disabled by the Switch
to prevent security risks. Contact Belkin Tech Support for the latest
compatibility list.
Advanced Secure Keyboard/Mouse (KM) Switch
1 2 3 4 5
Mouse
Mouse cursor does not leave primary display to secondary
display in multiple-head computer .
Driver was not installed on that computer or was not installed
properly. Reinstall driver.
The computer does not detect my mouse, or my mouse does not
work when I switch computers or reboot .
• Check that the mouse you are using is connected properly to
the Switch.
• Check that the USB cable between the Switch and the computer is
completely connected.
• Try connecting to a different USB port on the computer.
• Make sure the mouse works when directly plugged into the
computer (the HID USB driver is installed on the computer).
Rebooting may be necessary when trying this.
• Make sure you are not using a wireless mouse or a mouse with an
integrated USB hub or other USB-integrated devices. These are not
supported by the Switch due to security policy.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Try a different mouse.
For extending USB, use only active USB extenders (over CAT5 cable).
33
6 7 7 8 9