Incorrect Printout - Brother HL-2030 Service Manual

8.

INCORRECT PRINTOUT

When the data is not printed correctly as it is seen on the PC screen, follow the procedures
below in the event of a specific error.
P-1 The printer prints unexpectedly or it prints garbage.
User Check
(1) Check if the printer cable is not too long. It is recommended to use a parallel cable of less than 2
meters (6.6 feet) in length.
(2) Check that the printer cable is not damaged or broken. Check also that the printer cable is
connected to the correct interface connectors of both the printer and PC.
(3) If an interface switching device is used, remove it and connect the computer directly to the printer
and try again.
(4) Check that the appropriate printer driver is selected as 'Set as Default'. Check also that the
correct print port is set for the selected printer driver.
(5) Check that the printer is not connected to the same port which is also connected to a mass
storage device or scanner. Remove all other devices and connect the port to the printer only.
Turn off the printer status monitor in the device options tab in the printer driver.
(6) If the print port is set as an ECP port, change it to a normal port.
(7) Try printing the test page referring to
(8) Try resetting the factory settings.
Possible cause Step
Failure inside 1
the printer
NOTE:
If the printer prints garbage or incorrect fonts, instruct the user to use the 'Troubleshooting for
Printer won't print' tool of the self-diagnostics tools. If the problem cannot be solved, instruct
user to use the 'Diagnostics' tool described in the Chapter 7 so that you can get a log file to
investigate the cause of the problem. For details on the self-diagnostics tools, see
TO USE SELF-DIAGNOSTICS TOOLS'. in Chapter 8.
P-2 Unable to print full pages of a document with the "PRINT OVERRUN" message.
User Check
(1) Press the Go button on the control panel to print the data remaining in the printer.
(2) If this does not clear the error, reduce the complexity of your document or reduce the printer
resolution.
(3) Change the following setting in the printer driver and try again. The best combination of settings
below will vary depending on your document.
Graphic Mode / TrueType
2070N)
NOTE:
This problem may appear if the data is too complex. If it is not cleared by taking the actions
above, it will be impossible to print such data under the printer specifications.
'Test Sample Page' in Chapter 8.
Check
Is it possible to print the test
page with the method of
Sample Page' in Chapter
TM
mode (for HL-2070N) / Use Printer TrueType
7-45
HL-2030/2040/2070N SERVICE MANUAL
Result
No Identify the error type, then
'Test refer to the specified section of
8? this chapter.
Remedy
2. 'HOW
TM
Fonts (for HL-
Confidential