HP Chromebook x360 11 Maintenance And Service Manual
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HP Chromebook x360 11 Maintenance And Service Manual

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HP Chromebook x360 11
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Chromebook x360 11

  • Page 1 HP Chromebook x360 11 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 This user guide describes features that are Bluetooth is a trademark owned by its common to most models. Some features may proprietor and used by HP Inc. under license. not be available on your computer. Intel, Celeron, and Core are U.S. registered Not all features are available in all editions of trademarks of Intel Corporation.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Right side ................................3 Left side ................................. 4 Display ..................................5 Keyboard area ................................ 6 TouchPad ............................. 6 Special keys ............................6 Action keys ............................7 Bottom ...................................
  • Page 6 USB port board cable ......................... 29 USB port board ..........................30 Power button board cable ......................... 31 Power button board .......................... 32 System board ............................ 33 Heat sink ............................36 Display assembly ..........................38 6 Backing up, resetting, and recovering ......................46 Backing up ................................

  • Page 7: Product Description

    Integrated wireless local area network (WLAN) options with dual antennas Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) External media cards HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC up to UHS-50 Push-push insertion/removal Input/Output Hot plug/unplug and auto detect for correct output to wide-aspect vs.
  • Page 8 Description Audio-out (headphone)/audio-in (microphone) combo jack (2) USB Type-C 3.1 Gen 1 ports; support charging, power delivery, video, data (2) USB Type-A 3.1 Gen 1 ports; support HP USB Boost (Sleep & Charge) Keyboard/pointing Full-sized, textured, island-style Google keyboard (spill-resistant)

  • Page 9: Getting To Know Your Computer

    Getting to know your computer Right side Component Description Audio-out (headphone)/ Connects optional powered stereo speakers, headphones, earbuds, a headset, or Audio-in (microphone) a television audio cable. Also connects an optional headset microphone. This combo jack jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 10: Left Side

    The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB Type-C port with HP Connects a USB device that has a Type-C connector, provides data transfer, and...

  • Page 11: Display

    Display Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Camera light On: The camera is in use. Camera Allows you to video chat, record video, and record still images. Internal microphone Records sound.

  • Page 12: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Component Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Action keys Execute frequently used system functions.

  • Page 13: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/ answer/183101.

  • Page 14: Bottom

    Bottom Components Description Speakers (2) Produce sound. Chapter 2 Getting to know your computer...

  • Page 15: Labels

    Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name Model number Product ID Serial number Warranty period ●...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 17 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable): Snow white models for use in the United States L00457-001 Snow white (non-rugged) models for use in the United States L36472-001...

  • Page 18: Display Assembly Subcomponents

    Item Component Spare part number For use in snow white models L00454-001 For use in snow white (non-rugged) models L36471-001 For use in grey models 928079-001 Display assembly subcomponents Item Component Spare part number Display bezel L36467-001 Display panel L36473-001 Webcam/microphone module cable 929334-001 Webcam/microphone module (includes double-sided adhesive):...

  • Page 19: Miscellaneous Parts

    Item Component Spare part number Standard models L02352-001 Non-rugged models L36469-001 Hinge covers For use in smoke gray models L03086-001 For use in snow white models L03087-001 For use in snow white (non-rugged) models L36470-001 G-sensor board (includes double-sided adhesive) 928081-001 (10) Display enclosure (includes wireless antenna, rubber padding, and shielding):...

  • Page 20: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips PH Type #0 and #1 screwdrivers Flat-bladed screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 21: Packaging And Transporting Guidelines

    CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 22: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 23 Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Equipment guidelines...

  • Page 24: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 25 Shut down the computer.f you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 26 Lift the left (2), right (3), and bottom (4) sides of the top cover until it releases from the computer. Release the zero insertion force (ZIF) connector (1) to which keyboard cable is connected, and then disconnect the keyboard cable from the system board. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect the TouchPad cable from the system board.

  • Page 27: Touchpad Cable

    TouchPad cable Description Spare part number TouchPad cable 929337-001 Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 28: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket of the TouchPad cable. The TouchPad bracket is included in the Bracket Kit, spare part number 928089-001. The TouchPad cable is available using spare part number 929337-001. Description Spare part number TouchPad in smoke grey finish...
  • Page 29 Remove the TouchPad from the keyboard/top cover (6). If replacing the TouchPad bracket, remove the rubber piece from the old bracket and install it into the new bracket. To install the TouchPad, insert the top edge of the TouchPad near the screw holes (1), slide the edge of the TouchPad under the Mylar (2), and then rotate the TouchPad down into place (3).
  • Page 30 Replace the bracket, making sure to remove the rubber piece from the old bracket and install into the new bracket. Chapter 5 Removal and replacement procedures...

  • Page 31: Speakers

    Speakers Description Spare part number Speakers (include cables) 928586-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 32: Battery

    Battery Description Spare part number 2-cell, 47-WHr, 6.15-AHr, Li-ion battery (includes cable) 917725-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 33 Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 34: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 860883-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 35: Usb Port Board Cable

    Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. USB port board cable Description Spare part number USB port board cable (high speed)

  • Page 36: Usb Port Board

    Release the ZIF connector (1) to which the USB port cable is connected, and then disconnect the USB port cable from the USB port board. Release the ZIF connector (2) to which the USB port cable is connected, and then disconnect the USB port cable from the system board.

  • Page 37: Power Button Board Cable

    Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable from the USB port board. Release the ZIF connector (2) to which the USB Type-C port cable is connected, and then disconnect the USB Type-C port cable from the USB port board.

  • Page 38: Power Button Board

    Remove the keyboard/top cover (see Keyboard/top cover on page 18). Disconnect the battery cable from the system board (see Battery on page 26). Remove the power button board cable: Release the ZIF connector (1) to which power button board cable is connected, and then disconnect the power button board cable from the USB port board.

  • Page 39: System Board

    Release the ZIF connector (1) to which power button board cable is connected, and then disconnect the cable from the power button board. Remove the Phillips M2.0×3.5 screw (2) that secures the power button board to the base enclosure. Remove the power button board (3). Reverse this procedure to install the power button board.
  • Page 40 Remove the keyboard/top cover (see Keyboard/top cover on page 18). Disconnect the battery cable from the system board (see Battery on page 26). Remove the WLAN module (see WLAN module on page 28). When replacing the system board, be sure to remove the heat sink (see Heat sink on page 36) from the defective system board and install it on the replacement system board.
  • Page 41 Remove the USB Type-C bracket (2). NOTE: The USB Type-C bracket is included in the Bracket Kit, spare part number 928089-001. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 42: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) 928840-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 43 Reverse this procedure to install the heat sink. When installing the heat sink, install the edges of the heat sink into the small clips on the system board (1), and then replace the screws (2). Component replacement procedures...

  • Page 44: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Release the display panel cable from the retention clips (8) and routing channel built into the base enclosure. Remove the four Phillips M2.5×4.5 screws (1) that secure the display assembly to the base enclosure. Tilt the top edge of the display assembly (2) slightly forward to release the hinges from the base enclosure.
  • Page 46 Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly. Remove the display bezel (4) from the display assembly.
  • Page 47 Disconnect the display panel cable (3) from the display panel. The display panel is available using spare part number L36473-001. If it is necessary to replace the G-sensor board: NOTE: The G-sensor board can be removed and replaced without removing the display assembly from the base enclosure.
  • Page 48 Remove the two Phillips M2.0×2.5 screws (1) that secure the top bracket to the display back cover Lift the bracket out of the display (2) from the webcam/microphone module. If it is necessary to replace the webcam/microphone module: NOTE: The webcam/microphone module can be removed and replaced without removing the display assembly from the base enclosure.
  • Page 49 Remove the display panel assembly. Remove the rubber inserts (1) that secure the display panel cable, camera cable, and wireless antenna cables inside the display hinges. Release the wireless antenna cables (2) and camera cable and the display panel cable (3) from the cavities inside the display hinges.
  • Page 50 Remove the hinge cover (2). The display hinge covers are available using spare part number L03086-001 for smoke gray models, L03087-001 for snow white models, and L36470-001 for snow white (non-rugged) models. If it is necessary to replace the webcam/microphone module cable: Remove the display panel assembly.
  • Page 51 Remove the webcam/microphone module cable (2). The webcam/microphone module cable is available using spare part number 929334-001. If it is necessary to replace the display panel cable: Release the cable from the retention clips (1) and routing channel built into the bottom edge of the display back cover.

  • Page 52: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering Backing up You can back up your data to an optional flash drive or SD memory card or through Google Drive. For detailed information on creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder.

  • Page 53: Installing The Chromebook Recovery Utility

    NOTE: For more information on performing a system recovery on your computer, go to http://www.support.google.com. Before beginning the recovery process, you need the following: A flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this storage ●...

  • Page 54: Setting Up Your Computer After A Reset Or Recovery

    NOTE: If you need to cancel the recovery during the verification process, press and hold the power button until the computer turns off. Do not disrupt the system recovery process after the verification step is complete. NOTE: If an error message displays, you might need to run the Chrome Recovery Utility again, or use a different flash drive or SD memory card.

  • Page 55: Specifications

    Specifications Metric U.S. Computer dimensions Width 306 mm 12.04 in Depth 208.8 mm 8.19 in Height 19.5 mm 0.76 in Weight 1406 g 3.1 lbs Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 56: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 57 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 58: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 59: Index

    Index camera, identifying 5 graphics, product description 1 AC adapter light 3 chipset, product description 1 grounding guidelines 14 AC adapter, spare part numbers 13 Chromebook Recovery Utility, guidelines action keys 7 installing 47 equipment 16 back 7 components grounding 14 brightness down 7 bottom 8 packaging 15...
  • Page 60 wireless certification 9 display panel 1 system recovery WLAN 9 external media cards 1 Chrome operating system 47 lights graphics 1 Chromebook Recovery Utility 47 AC adapter and battery 3 keyboard 2 recovery media 47 camera 5 memory module 1 microphone 1 top bracket operating system 2...
  • Page 61 webcam/microphone module cable removal 44 spare part number 12, 45 wireless certification label 9 wireless, product description 1 WLAN antennas, identifying 5 WLAN device 9 WLAN label 9 WLAN module removal 28 spare part number 11, 28 workstation guidelines 16 Index...

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