HP Pavilion 11 x360 Maintenance And Service Manual
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HP Pavilion 11 x360 Maintenance And Service Manual

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HP Pavilion
11
x360 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP Pavilion 11 x360

  • Page 1 HP Pavilion x360 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 This computer may require upgraded and/ or change without notice. The only warranties for separately purchased hardware and/or a DVD HP products and services are set forth in drive to install the Windows 7 software and the express warranty statements take full advantage of Windows 7 functionality.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Right side ................................4 Left side ................................. 5 Speakers ................................6 Display ................................... 7 Changing your notebook to an entertainment stand ................. 8 Changing your notebook to a tablet ....................8 Top ..................................
  • Page 6 Synchronizing a tablet and keyboard (select models only) ................72 7 Using HP PC Hardware Diagnostics (UEFI) ...................... 73 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............73 8 Backing up, restoring, and recovering ......................75 Creating recovery media and backups ........................ 75 Creating HP Recovery media (select models only) ................
  • Page 7 Changing the computer boot order ................79 Removing the HP Recovery partition (select models only) ........... 79 9 Specifications ............................. 80 Computer specifications ............................80 Hard drive specifications ............................. 81 10 Power cord set requirements ........................82 Requirements for all countries ........................... 82 Requirements for specific countries and regions ....................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion x360 PC Processor Intel® Core M 5Y10c processor (0.8 GHz/2.0GHz, 4 MB L3, 800 MHz), dual core Intel Pentium N3540 processor (2.16 GHz/2.66 GHz, 2 MB L2, 1333 MHz), quad core Intel Pentium N3530 processor (2.16 GHz/2.58 GHz, 2 MB L2, 1333 MHz), quad core Intel Pentium N3520 processor (2.17 GHz/2.42 GHz, 2 MB L2, 1333 MHz), quad core...
  • Page 10 Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), fixed (no tilt), with activity light Realtek ALC3227-CG audio codec Two speakers...
  • Page 11 ● 45-W HP Smart AC adapter (non-PFC, MSH) (for Germany only) ● 45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non-slim]) (not for India/People’s Republic of China) ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) (only for India/People’s Republic of China) Support for the following battery: ●...

  • Page 12: External Component Identification

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. SIM slot (select models only) Supports a wireless subscriber identity module (SIM). Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 13: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ● Power button When the computer is off, press the button to turn on the computer.

  • Page 14: Speakers

    Safety, and Environmental Notices., To access this document: ● From the Start screen, type support, and then select the HP Support Assistant app. – or — ● From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. Display...

  • Page 16: Changing Your Notebook To An Entertainment Stand

    Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet. Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees).

  • Page 17: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 External component identification...

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, or on select models, the key or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 20: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Serial number (s/n) (1). This is an alphanumeric identifier that is unique to each product. ●...

  • Page 21: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label...

  • Page 22: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/microphone module) For use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without WWAN 755730-001 For use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 with WWAN 756108-001 For use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 with the 800298-001...
  • Page 24 Item Component Spare part number Intel Celeron N2830 processor and the Windows 8.1 Standard operating system for use in 764235-501 models without WWAN Intel Celeron N2830 processor and a non-Windows 8 operating system for use in models 764235-001 without WWAN Intel Celeron N2820 processor and the Windows 8.1 Standard operating system 755723-501 Intel Celeron N2820 processor and a non-Windows 8 operating system...

  • Page 25: Mass Storage Devices

    Item Component Spare part number Intel Dual Band Wireless-AC 3160 802.11a/b/g/n/ac (1x1) WiFi and Bluetooth 4.0 710662-205 combination WLAN adapter for use in Brazil (15) 2-cell, 29-Wh, 3.82-Ah, Li-ion battery 751875-005 (16) USB board (includes cable) 755734-001 (17) Bottom cover Red models with WWAN 755743-001 Red models without WWAN...

  • Page 26: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display enclosure Silver models with WWAN 782925-001 Silver models without WWAN 758845-001 Red models with WWAN 782926-001 Red models without WWAN 758846-001 Purple models without WWAN 777405-001 Purple models with WWAN 782927-001 Display cable 761350-001 Webcam...

  • Page 27: Miscellaneous Parts

    45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) 741727-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W HP Smart AC adapter for use in models in Brazil (non-PFC, EM, 4.5-mm, 3 prong) 710412-001 Power cord (3-pin, black, 1.83-m): For use in Argentina...

  • Page 28: Sequential Part Number Listing

    709848-005 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 710412-001 65-W HP Smart AC adapter for use in models in Brazil (non-PFC, EM, 4.5-mm, 3 prong) 710662-205 Intel Dual Band Wireless-AC 3160 802.11a/b/g/n/ac (1x1) WiFi and Bluetooth 4.0 combination WLAN adapter for use in Brazil 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
  • Page 29 755728-001 Heat sink (includes replacement thermal material) 755729-001 755730-001 11.6-in [29.5-cm], AG, SVA, LED TouchScreen display assembly for use in HP Pavilion x360 model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without WWAN 755733-001 Power button board (includes cable)
  • Page 30 Spare part number Description 756116-001 Top cover for use in silver models (includes TouchPad) 758845-001 Display rear cover for use in silver models without WWAN 758846-001 Display rear cover for use in red models without WWAN 758847-001 Display hinge covers for use in red models 758848-001 Webcam 759503-001...
  • Page 31 Spare part number Description 785454-061 Keyboard for use in models with WWAN in Italy (includes keyboard cable and TouchPad) 785454-071 Keyboard for use in models with WWAN in Spain (includes keyboard cable and TouchPad) 785454-131 Keyboard for use in models with WWAN in Portugal (includes keyboard cable and TouchPad) 785454-141 Keyboard for use in models with WWAN in Turkey (includes keyboard cable and TouchPad) 785454-151...
  • Page 32 Bottom cover for use in purple models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 800298-001 Display assembly, 11.6-in [29.5-cm] HD, anti-glare, touchscreen, for use in HP Pavilion x360 model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 35: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 37 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 39: Bottom Cover

    Bottom cover Description Spare part number Red models with WWAN 755743-001 Red models without WWAN 755725-001 Red models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 800295-001 4.0 Combo Adapter Silver models with WWAN 755744-001 Silver models without WWAN 755726-001...
  • Page 40 Remove the two Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer. Remove the two Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure the bottom cover to the computer. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 41 Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and then lift the cover up and off the computer (2) far enough to access the USB/audio board connector on the system board. NOTE: When you lift the bottom cover, a cable is connected from the USB/audio board (installed on the inside of the bottom cover) to the system board.

  • Page 42: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board (includes cable) 755734-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 43: Wlan Module

    WLAN module Description Spare part number Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-005 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter for use only in Brazil 699834-201 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter with 1 antenna 753076-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter with 2 antennas 784638-005...
  • Page 44 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 45: Wwan Module

    The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 748599-001 Before removing the WWAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 46 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 47: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 128 GB solid-state drive (SSD), M.2, TLC 777774-001 128 GB solid-state drive (SSD), M.2 794310-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48 Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Hard Drive

    Hard drive NOTE: The Hard Drive Hardware Kit, spare part number 755740-001, includes the hard drive bracket, hard drive connector cable, and screws. The Solid-State Drive Hardware Kit, spare part number 783845-001 includes the connector cable, top and bottom brackets, PCBA, and screws. Description Spare part number 750-GB, 5400-rpm, 7.0-mm...
  • Page 50 A small part of the hard drive sits under one of the battery screw tabs (4). To remove it, slide the hard drive toward the top of the computer (5), and then lift it out of the computer (6). If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive connector cable (1) from the hard drive.
  • Page 51 Reverse this procedure to install the hard drive. Component replacement procedures...

  • Page 52: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable) 755735-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 53 Detach the RTC battery (2) from the system board. (The RTC battery is secured with double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 54: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 55 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 56: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 755733-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Remove the power button board and cable (3). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 58: Fan

    Description Spare part number 755729-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 59: Heat Sink

    Remove the fan (4). Reverse this procedure to install the fan. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 755728-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the heat sink: NOTE: You do not have to remove the fan to remove the heat sink. You must disengage the tape that secures the heat sink to the fan. Following the 1 through 4 sequence stamped into the heat sink, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.
  • Page 61 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 62: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Disconnect the battery cable from the system board (1). Remove the four Phillips PM2.0×7.0 screws (2) that secure the battery to the computer.

  • Page 63: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 755738-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) not spared Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Lift the bottom of the touchpad upward (2), and then lift it off the computer (3). Reverse this procedure to install the TouchPad button board. Component replacement procedures...

  • Page 66: Display Assembly

    Display assembly Description Spare part number Display assembly for use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 with WWAN 756108-001 Display assembly for use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without 755730-001 WWAN Display assembly for use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 with the 800298-001 following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter...
  • Page 67 Disconnect the display panel cable (3) from the system board. Lift the black foam piece that covers the right screw on the right hinge (1). Remove the two silver Phillips PM2.5×4.0 screws (2) and the two black Phillips PM2.5×5.0 screws (3) that secure the display assembly and bracket to the computer.
  • Page 68 Separate the display assembly from the computer (5). If it is necessary to replace any of the display assembly subcomponents: To remove the display enclosure: NOTE: The display enclosure is available using the following spare part numbers: 758846-001 for red models without WWAN 758845-001 for silver models without WWAN 777405-001 for purple models without WWAN 782925-001 for silver models with WWAN...
  • Page 69 Pry from the side to separate the enclosure from the display (3). To remove the webcam module: NOTE: The webcam is available using spare part number 758848-001. Lift the webcam module (1) enough to gain access to the cable. Disconnect the cable (2) from the module. To remove the display hinge covers: Component replacement procedures...
  • Page 70 NOTE: The display hinge covers are available using spare part number 758847-001 for red models, 759503-001 for silver models, and 777408-001 for purple models. Separate the top hinge cover by prying and rotating it off (1). Remove the four Phillips PM2.5×5.0 screws (2) that secure the bottom hinge cover to the display. Remove the bottom display hinge cover from the display (3).
  • Page 71 Remove the cable from the tape (3) and clips (4) that secure it to the display enclosure , and then lift the display cable from the display enclosure (5). To remove the sensor board: NOTE: The sensor board is available using spare part number 788218-001. Disconnect the cable from the board (1).

  • Page 72: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 755727-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 73: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in models equipped with: Intel Pentium N3540 processor and the Windows 8.1 Standard operating system 789089-501 Intel Pentium N3540 processor and a non-Windows 8 operating system 789089-001 Intel Pentium N3530 processor and the Windows 8.1 Standard operating system 764236-501...
  • Page 74 ● WLAN module (see WLAN module on page ● WWAN module (see WWAN module on page ● Memory module (see Memory module on page ● Solid-state drive (see Solid-state drive (M.2) on page ● Heat sink (see Heat sink on page ●...
  • Page 75 Remove the system board (2) from the computer. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 76: Keyboard

    Keyboard Description Spare part number Keyboard for use in models without WWAN (includes cable) 755896-xx1 Keyboard for use in models with WWAN (includes cable) 785454-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 77 Remove the keyboard from the top cover. Top covers are available using spare part numbers: 759976-001: Red models 756116-001: Silver models 777409-001: Purple models Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 78: Using Setup Utility (Bios)

    BIOS that is installed. BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 79: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 80: Synchronizing A Tablet And Keyboard (Select Models Only)

    Synchronizing a tablet and keyboard (select models only) When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the synchronization is interrupted, a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again.

  • Page 81: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 82 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 83: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 85: Recovering Using Hp Recovery Manager

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 86: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

  • Page 88: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 308 mm 12.13 in Depth 215.1 mm 8.47 in Height 21.9 mm 0.86 in Weight 1.4 kg 3.08 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W Temperature Operating 5°C to 35°C...

  • Page 89: Hard Drive Specifications

    Hard drive specifications 750-GB, 5400-rpm* 500-GB, 5400-rpm* 320-GB, 5400-rpm* Dimensions Height 7.0 mm 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA...

  • Page 90: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 92: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 93: Index

    16, 21, 51 chipset, product description 1 hinge covers components removing 61 electrostatic discharge 27 display 7 HP PC Hardware Diagnostics (UEFI) equipment guidelines 29 left side 5 downloading 73 esc key, identifying 11 right side 4 HP Recovery Manager...
  • Page 94 77 action 11 HDMI 4 USB flash drive 78 esc 11 product description 2 using HP Recovery media 76 fn 11 USB 2.0 4, 5 recovery media Windows 11 USB 3.0 4 creating 75 power button board...
  • Page 95 service considerations cables 26 vents, identifying 5 connectors 26 video, product description 2 plastic parts 25 volume button 6 service tag 12 serviceability, product description 3 webcam SIM slot, identifying 4 identifying 7 slots spare part number 22 memory card reader 4 webcam light, identifying 7 security cable 5 webcam, spare part number 18...

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