Related Manuals for HP 11-p100
Summary of Contents for HP 11-p100
- Page 1 HP x360 Convertible PC (model numbers 11-p100 through p199) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 The only warranties for preinstalled on this tablet, you agree to be HP products and services are set forth in bound by the terms of the HP End User License the express warranty statements Agreement (EULA). If you do not accept these accompanying such products and services.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Right side ................................3 Left side ................................. 4 Display ................................... 6 Changing your notebook to an entertainment stand ................. 7 Changing your notebook to a tablet ....................7 Top .................................. - Page 6 Downloading a BIOS update ......................49 Synchronizing a tablet and keyboard (select products only) ................50 7 Using HP PC Hardware Diagnostics (UEFI) ...................... 51 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............52 8 Specifications ............................. 53 Computer specifications ............................53 9 Backing up, restoring, and recovering ......................
- Page 7 Index ................................64...
- Page 8 viii...
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Page 9: Product Description
Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), fixed (no tilt), with activity light Dual array Digital Microphones with appropriate software - beam forming, echo cancellation,... - Page 10 1 meter length power cord AC adapter with localized cable plug support Support for 45 W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non-slim]) (not for India/People’s Republic of China) Support for embedded 3-cell, 43-WHr, prismatic battery...
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Page 11: External Component Identification
External component identification Right side Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card, hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. -
Page 12: Left Side
Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ● Power button When the computer is off, press the button to turn on the computer. - Page 13 Component Description Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.
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Page 14: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. – or –... -
Page 15: Changing Your Notebook To An Entertainment Stand
Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees). Changing your notebook to a tablet To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush with the computer bottom (360 degrees). -
Page 16: Top
TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Speakers Component Description... -
Page 17: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. -
Page 18: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. -
Page 19: Service Label And Pcid Label
Service label and PCID label Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. ● Serial number (s/n) (1). This is an alphanumeric identifier that is unique to each product. ●... -
Page 20: Pcid Label
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer The PCID lable is located inside the bottom case. -
Page 21: Illustrated Parts Catalog
Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components... - Page 22 Chapter 3 Illustrated parts catalog...
- Page 23 Item Component Spare part number Display assembly (11.6-in, AntiGlare, SVA, LED, TouchScreen; includes webcam/ 794294-001 microphone module WLAN antenna cable and transceiver): The display assembly is also spared at the subcomponent level. See Display assembly subcomponents on page 16 more information. Keyboard/top cover (includes keyboard cable): For use in Belgium 82 -A41...
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Page 24: Display Assembly Subcomponents
Display assembly subcomponents Item Component Spare part number Display back cover 820512-001 WLAN antenna (includes WLAN antenna cable and transceiver) 794285-001 Webcam/microphone module (includes microphone rubber gaskets) 794303-001 Display panel cable 761350-001 Display hinges (2, includes left and right hinges) 794308-001 Display panel (includes display screw mylar covers and rubber gaskets) 794295-001... -
Page 25: Miscellaneous Parts
Display hinge covers (includes top and bottom covers) 829866-001 Miscellaneous parts Component Spare part number 45-W HP Smart AC adapter (non-PFC, 4.5-mm; not for use in India or the People’s Republic of China) 741727-001 HDMI to VGA adapter 701943-001 HP External DVD±RW Double-Layer with SuperMulti Drive 747080-001 Power cord (3-pin, black, 1.83-m):... -
Page 26: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 27: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 28: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 29: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 30 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 31: Removal And Replacement Procedures For Authorized Service Provider Parts
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. - Page 32 Remove the two Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
- Page 33 Remove the two Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure the bottom cover to the computer. Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and then lift the cover up and off the computer far enough to access the USB/audio board connector on the system board.
- Page 34 Remove the bottom cover (4). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 35: Usb Board
USB board Description Spare part number USB board (includes cable) 755734-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 36: Wlan Module
WLAN module Description Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 HMC Combo Adapter 753076-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. - Page 37 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 38: Power Button Board
Power button board Description Spare part number Power button board (includes cable) 755733-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 39 Remove the power button board cable (5). The cable is attached with double-sided adhesive. Reverse this procedure to install the power button board. Component replacement procedures...
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Page 40: Speakers
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 794298-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 41 Remove the speakers (5). Reverse this procedure to install the speakers. Component replacement procedures...
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Page 42: Battery
To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Remove the four Phillips PM2.0×7.0 screws (1) that secure the battery to the computer. - Page 43 Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures...
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Page 44: Touchpad
TouchPad Description Spare part number TouchPad (includes bracket and cable) 820517-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 45: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 755727-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 46: System Board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Celeron N2840 processor, 2.0-GB memory, 32-GB eMMC, WWAN capability, and 794299-601 the Windows 10 or Windows 8.1 Professional operating system Equipped with an Intel Celeron N2840 processor, 2.0-GB memory, 32-GB eMMC, WWAN capability, and a 794299-001 non-Windows operating system... - Page 47 Remove the thermal plate: Remove the six Phillips PM 2.0x3.0 screws (1) securing the thermal plate. Remove the thermal plate (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the thermal plate and the system board components each time the thermal plate is removed. Replacement thermal material is included with the system board spare part kits.
- Page 48 Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Remove the system board (2) from the computer. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 49: Display Assembly
Display assembly NOTE: The display assembly is spared as a whole assembly and also is spared as subcomponents. Description Spare part number Display assembly (11.6 in [29.5 cm], AntiGlare, SVA, LED TouchScreen) 794294-001 Display assembly subcomponents Description Spare part number Display bezel (includes bezel, touch glass, touch control board, and magnets for hibernation and 360) 794290-001 Display cable... - Page 50 Disconnect the display cable (4) from the system board. Remove the two silver Phillips PM2.5×4.0 screws (1) and the two black Phillips PM2.5×5.0 screws (2) that secure the display assembly and bracket to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
- Page 51 Lift the computer and separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display hinge covers: Use a thin tool (1) to separate the snaps on the top hinge cover (2) and then rotate it off. Remove the four Phillips PM2.5×5.0 screws (3) that secure the bottom hinge cover to the display.
- Page 52 Remove the bottom display hinge cover from the display (4). To remove the display enclosure: Remove the two screw covers (1). Remove the two Phillips PM2.5×4.0 screws (2) that secure the enclosure to the display. Pry from the side to separate the display enclosure from the display (3). To remove the webcam module: Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
- Page 53 NOTE: Before removing the webcam module, note the placement of the rubber gaskets on the webcam module. Lift the webcam module (1) enough to gain access to the cable. Disconnect the cable (2) from the module. To remove the proximity sensor board: Disconnect the cable (1) from the display.
- Page 54 To remove the display cable: Release the display cable tape (1) holding the cable on the display bezel. Disconnect the end of the display cable (2) from the small connector at the bottom of the display panel. Disconnect the display cable (3) from the large connector on the bottom of the display panel. Remove the cable from clips (4) that secure it to the display enclosure.
- Page 55 Lift the antenna (2) to remove it from the display. To remove the display hinges: Remove the four Phillips silver screws (1) from the left and right display hinges. Remove the two Phillips black screws (2) from the left and right display hinges. Remove the hinges (3).
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Page 56: Using Setup Utility (Bios)
Tap f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Updated versions of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 57: Determining The Bios Version
To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. -
Page 58: Synchronizing A Tablet And Keyboard (Select Products Only)
name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. -
Page 59: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 60: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. -
Page 61: Specifications
Specifications Computer specifications Metric U.S. Dimensions Width 308 mm 12.13 in Depth 215.1 mm 8.47 in Height 21.9 mm 0.86 in Weight <1.5 kg <3.31 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W Temperature Operating 5°C to 35°C... -
Page 62: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 63: Creating Hp Recovery Media (Select Products Only)
Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. -
Page 64: Using Windows Tools
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●... -
Page 65: Recovering Using Hp Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see... -
Page 66: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 67: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 68: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 69: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO... - Page 70 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
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Page 71: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/... - Page 72 Index display back cover AC adapter 3 removing 41 fn key, identifying 10 AC adapter, spare part number 17 spare part number 41 action keys display back cover, spare part graphics, product description 1 identifying 10 number 16 grounding guidelines 20 audio, product description 1 display bezel guidelines...
- Page 73 power cord security, product description 2 lights requirements for all countries service considerations AC adapter 3 cables 19 caps lock 9 requirements for specific connectors 19 mute 9 countries and regions 61 plastic parts 18 RJ-45 (network) status 3 set requirements 60 service label 11 spare part numbers 17 service tag 11...
- Page 74 removing 41 spare part number 41 webcam light, identifying 6 webcam/microphone module removing 44 spare part number 16 Windows key, identifying 10 wireless, product description 1 WLAN antenna removing 41, 46 spare part number 16, 41 WLAN antenna, identifying 6 WLAN module removal 28 spare part number 15...