Commonly Asked Questions - Multi-Link VERSA-LINKTM ATX-250 Owner's Manual

COMMONLY
ASKED
QUESTIONS
Before you contact Multi-Link about a
question, please read this section. If you
are experiencing a problem, you may be
able to quickly solve it yourself.
COMMONLY ASKED
QUESTIONS
WHY DO SOME FAX CALLS GO TO MY
TELEPHONE?
Sometimes FAX calls originate from
equipment that does not identify itself as
a FAX machine . You can manually
transfer the call by dialing the device
selection code for your FAX (factory set
to ) . See section 2 . 1 . Activating
* 2
CALL OPTI-MIZER may eliminate this
problem at night . See section 4 .2 .3 for
details .
Also, you may need to change auto-FAX
tone detection . See section 6 .4 .
WHY DO I SOMETIMES GET A BUSY
SIGNAL WHEN I PICK UP MY PHONE?
The data protection feature of your ATX-
250 disconnects your telephone when
your FAX or MODEM is in use . Wait for
your FAX or MODEM to finish, and try
your telephone again .
AFTER I CHANGE THE
CONFIGURATION SWITCHES, WHY
DOES THE ATX-250 NOT CHANGE ITS
OPERATION?
Any time you change the configuration
switches on the back of your ATX-250
you must unplug its power cord for about
two seconds to activate the new settings .
VERSA-LINK ATX-250
Q
&
WHY DOES MY ATX-250 REPEATEDLY
CLICK-CLICK WHEN I PICK UP THE
LINE?
If you cannot get a dial tone, and only
hear a click-click every two seconds or
so, the ATX-250 does not have a good
connection to the phone company . Check
your installation and wiring for loose or
open connections . Connect a single-line
telephone directly to the incoming line .
Check for dial tone and proper operation .
A dead line should be reported to your
telephone company .
WHY DOES MY FAX ANSWER ALL
INCOMING CALLS?
Your ATX-250 may not be getting any
power . Check the LED indicator on the
front panel . If the LED is not lit, check the
power connector, the AC adaptor, and the
AC power source .
I ENTER
* 2
FER AN INCOMING CALL TO MY FAX.
WHY DOES THE CALL NOT TRANSFER?
Some multi-line key telephones will not
generate tones after receiving an
incoming call . You may need to activate
the Protected Hook Flash feature . Refer
to section 6 .3 .
WHY DO I SOMETIMES HEAR RINGING
IN THE BACKGROUND WHEN I ANSWER
THE PHONE?
Your ATX-250 may not be installed as the
only device directly connected to the
telephone line . To determine this, discon-
nect the cord from the LINE jack of your
ATX-250 . If you can get a dial tone on any
of your telephones, your installation is not
correct .
22
A
ON MY PHONE TO TRANS-