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Related Manuals for Multi-Link The Stick Voice/Fax/Modem Call Processor
Summary of Contents for Multi-Link The Stick Voice/Fax/Modem Call Processor
- Page 1 ONLINE MANUAL FOR The Stick...
- Page 2 Something You Should Know Now That You Have Purchased Our Product- Product You are the most important person in the world and we at Multi-Link want to THANK YOU for your business. We can’t say it enough! At one time in America, business was conducted face to face where a word and a handshake were good enough.
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Page 3: Table Of Contents
SAFETY INSTRUCTIONS 1 HOW THE STICK WORKS ... 1 1.1) Programmable Features ... 1 1.2) Standard Features ... 4 PROGRAMMING THE STICK ... 6 2.1) Programming and Quick Reference Guide ... 7 Initial Check, Power Up, Connect To The Phone Line..8 2.2) 3 THE “HOW TO”... - Page 4 When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3.
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Page 5: Installation Instructions
that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 11. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. -
Page 6: Safety Instructions 1 How The Stick Works
Congratulations! You have purchased the highest quality voice/fax/modem call processor in the industry-The Stick! This manual has been designed to get you, your communications devices and The Stick operating on the phone line with a minimal amount of work. Please read this manual carefully and BE SURE... - Page 7 The Stick where to route the call. The “Destination” program feature gives you the option of routing all after- hours calls to either the fax or modem. Factory preset is to the port labeled “FAX”.
- Page 8 Factory preset Security Access Codes are as follows: VOICE 1 and VOICE 2 Ports- FAX Port- MODEM Port- Pulse Detection-The Pulse Detection feature, when activated, allows The Stick to detect the factory preset code “2” and “Call Grab” preset code "9" when dialed from a pulse dial phone. The factory preset for this feature is “off.”...
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Page 9: Standard Features
Call Override.) Factory preset is “off.” Maximum Rings--This feature allows you to program the number of rings transmitted to your phones/answering machine, fax and modem by The Stick. Maximum Rings can be programmed anywhere from 4 rings (minimum) to up to 30 rings. - Page 10 CNG tones and is routing the call to your fax machine or a fax is outbound. A repeating “three blink” pattern denotes the proper security access code has been monitored and a caller has been routed to your computer modem or data is being transmitted outbound from your computer modem. “Pulse Detect”...
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Page 11: Programming The Stick
The average consumer usually starts to freak when they open up any product manual and see the word “PROGRAMMING”. We have all experienced “programming” anxiety with VCR’s, computers, fax machines ..whatever. Relax. This is relatively painless. All you have to do is understand each programmable feature and how you want The Stick to operate in your chosen installation. -
Page 12: Programming And Quick Reference Guide
(any installation)— 1 = on program “ON” This register contains the code for transfer of a Digits 0-9 * voice or modem call to devices connected to voice 1 and # & 2 ports 4 digits max. Digits 0-9 *... -
Page 13: Initial Check, Power Up, Connect To The Phone Line
One Silver Modular Line Cord If any of these items are missing, please alert the retailer from which you purchased the unit and also Multi-Link, Inc. at 1-800-535-4651 POWER UP The first thing you must do before programming The Stick is to “power up”... -
Page 14: The "How To" Of Programming
Now that you’ve gotten everything hooked up and in place, the fun begins! We advise that you read through this section once or twice for familiarity with the process. You may also want to refer back to the Programming and Quick Reference Guide programming values for each feature you wish to control. -
Page 15: Tones / Programming Commands
3.1 Summary of the types of tones you will hear. “PROCEED’‘-Three high-pitch tones in rapid succession tell you The Stick is ready to program a register or receive more commands in the form of touch tones. “Bee-Bee-Beep” “OK”- (or “Okay” for you purists)-One high-pitch tone immediately followed by a mid-pitch tone means that the numbers that you have entered are acceptable and within range for the Register Number and feature value. -
Page 16: Overview Of Programming
The Stick Response: Answers with a “PROCEED” tone. The LED is blinking very rapidly. You have 30 seconds to begin the next command. 2) You change the SAC for the MODEM port to “007” by dialing 13007. “13” selects Register 007 is the new SAC. -
Page 17: Audible "Read Back" Of Programming
The Stick Response: Answers with the “OK” tone twice. The LED returns to normal blinking which demonstrates that your touch tone phone connected to the “VOICE 1" port is off-hook. Check and see if your mom is on the other end of the line. If not, hang up the phone. - Page 18 2 digits or symbols are programmed in the register. Let’s say the register you want to “read back” is number 13, the Security Access Code for the MODEM port, and it is programmed as "* 7 5”: *You first enter programming (# # 7 7).
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Page 19: Pointers For Hook-Up Of Voice/Data Equipment
This section involves the connection of communications equipment to The Stick. You may configure the “hook up” of different types of equipment in a number of ways. Whatever suits your operational needs and your installation requirements! Although each device port is labeled with generic titles designating what equipment would connect to what port, YOU CAN CONFIGURE IT ANY WAY YOU LIKE! Just be sure to read this section thoroughly before trying anything weird (that might not work). - Page 20 With The Stick at the receiving end, the call is “answered” and the FAX Tone is detected. At that time the call is routed to the port labeled “FAX”. Hence, we suggest if you use either a FAX machine or PC FAX Card connect it to the port labeled “FAX”.
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Page 21: Answering Machines
problem out on your own, call our Tech Support gurus; they’re pretty sharp about stuff like that. 4.2 ANSWERING MACHINES An answering machine is an effective tool when used with The Stick. When connected to either “VOICE” port, the answering machine will field any unanswered voice calls, and via a message, provide instructions on how to access other equipment. -
Page 22: 4.3 Computer Modems
Most incoming calls to your modem are from remote (off location) computer modems. The Stick will route calls to your computer modem when the calling modem dials the proper SAC after The Stick has answered the call. “How To”... -
Page 23: Other Stuff
4.4 OTHER STUFF THAT WORKS... Stick can operate on virtually all multi-line Key and PBX phone systems. We do recommend a specific type of installation for The Stick on either system. Refer to the section on Installation page The Stick is also compatible with virtually all Credit Card Authorization Terminals, Point of Sale Terminals, Loop-Start dial-up TELEX machines, dictation machines, Answering Machines, cordless telephones, CALLER ID Display equipment- anything that requires a phone line to... -
Page 24: Installation- Introduction
This next section covers installation for The Stick in various configurations and applications. We have tried to cover virtually all installation, scenarios that may be found in the home and business. If we missed yours or you have something weird in mind for an installation- please call. - Page 25 The Stick via its automatic answer feature and routed to its proper destination ( i.e. phone, fax, modem). The standard feature that makes this type of installation attractive is “Barge-In Protection” and The Stick’s ability to transfer a call between devices.
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Page 26: On Single Phone Line
performance of The Stick for that particular installation. These are just recommendations. If you don’t like the way it works-mutter something under your breath about “busybodies” and change feature settings. We don’t mind. 5.1 INSTALLING THE STICK ON A SINGLE PHONE LINE Single line installation is pretty much a no-brainer. -
Page 27: B) Simple Plug-In W/Extensions
B) SIMPLE PLUG-IN WITH MULTIPLE EXTENSIONS Pros: Can Access Calls From Extension Phones! Easy Installation! Installation Can Occur At Any Wall Jack. Cons: No Barge-In Protection-Sorry! *This installation is the same as the “Simple Plug-In, No Extensions”. Connection to a telephone wall jack is the same. Feature Recommendations Pertinent To This Installation *If any phones are pulse dial, program Pulse Detect ON. - Page 28 Most homes and businesses are wired with either 2-pair or 3-pair telephone cable from extension to extension. This installation with splitter/adapters utilizes the unused pair of wires in the cable to connect all phones to the VOICE port. 1) The point of connection to the telephone line for The Stick can be at any extension wall jack.
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Page 29: D) Not-So-Simple In Line Installation
The Stick. Remember, what we are trying to achieve in this scenario is “Barge-In Protection ". All voice calls are routed to all phones and fax and modem calls go to their respective devices-without one being able to access the other. -
Page 30: On Multiple Phone Line System
Cons: Installation is not for amateurs. Requires you to run station wiring from The Stick to the fax machine and computer modem location. Installation of The Stick on a multi-line phone system should always occur at the “Trunk” side. “Trunk” is telephone nerd-speak for the side closest to the telephone company where incoming lines connect to the phone system. -
Page 31: B) Rj-14 Two Line Phone System
“LINE”. An additional line cord will be needed for connection from the “VOICE 1” port to the KSU/PBX. From this point phone wire is run to the fax machine and modem. Feature Recommendations Pertinent To This Installation *Set Rings To Answer to " 0 "... - Page 32 This wiring scheme has been the Waterloo of many an armchair telephone dude (or dudette). Either you or the wiring is going to win and odds are not in your favor. We strongly recommend- no, we beg of you- call a telephone installer for this one. Show your installer the picture on page 26 and/or ask him if he’s got a better idea.
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Page 33: Mounting The Stick
The Stick can operate just about anywhere. Here are a few suggestions: a) mounted to a baseboard at the bottom of a wall, b) on a desk top beside your fax, phone or PC modem or c) tucked away underneath a desk. Sticken' It To The Wall We suggest using an adhesive double-sided mounting tape to keep The Stick firmly attached to any surface. -
Page 34: Input Power Requirements
INPUT POWER REQUIREMENTS- 110-125 Volts AC Only, 50-60 Hz At AC Transformer: 12-14 Volts AC and DC At Power Jack On Stick: POWER CONSUMPTION- 6.2 Watts CO INTERFACE- Ringer Equivalence Number: 0.5 B Input Ring Detection: 40-150 Volts AC, 15-68 Hz DEVICE INTERFACE- Battery: -48 Volts Nominal DC To All Devices... -
Page 35: Fcc Registration
If you experience trouble with The S t i c k, please contact your retailer or Multi-Link, Inc., for information on obtaining service and repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. -
Page 36: Doc Registration
This equipment may not be used on coin service provided by the telephone company, and is not intended for use with a party line service. This equipment is intended for use only on loop start service, and will not operate on a ground start central office line. DOC REGISTRATION The Department of Communications label identifies certified equipment. -
Page 37: Limited Warranty
RMA number and copy of a sales receipt (or credit card receipt) or other satisfactory proof of the date of the original retail purchase of the product to Multi-Link, Inc. or an authorized service repair center. The AC power supply used with this product is covered under this war- ranty. - Page 38 Your machine has been registered with the Federal Communications Commission, and under this program, in the event of equipment malfunction, all repairs will be performed by Multi-Link, Inc. or a repair center we have authorized. The owner is restricted from performing any maintenance operation other than those specified within this instruction manual.
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