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Troubleshooting
This section provides useful information to help you to resolve any
This section provides useful information to help you to resolve any
diffi l
diffi culty you might have with your LG IP device. Fault symptoms, possible
i h h
causes and remedial actions are provided here.
IP Setting problems
•
ARP/Ping: Disconnect and reconnect the power to the network
camera. The device should get the IP within 2 minutes.
•
Ping your camera: Open the command prompt on your computer,
type ping with the IP address of the network device. The reply
obtained by this command provides explanation for the cause of the
problem.
1. bytes = 32 time = 2 ms indicates that the IP address is already
used and cannot reuse the same. A new IP address needs to be
obtained.
2. Destination host unreachable: indicates that the network device
and your computer do not fall in the same subnet hence needs
to get a new IP address. Contact the system administrator for the
required help.
3. Request timed out: Indicates that the IP is free as it is not used by
anyone and the network device can obtain this.
•
IP Confl icts: The other device may use th same IP address with the
LG IP device. Refer 'Ping your camera' to check the confl ict and then
contact the system administrator for the required help.
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LG IP d i
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