Gateway C-120 Reference Manual
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Gateway C-120 Reference Manual

Gateway C-120 Reference Manual

Convertible notebook
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CONVERTIBLE NOTEBOOK
REFERENCEGUIDE
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Summary of Contents for Gateway C-120

  • Page 1 CONVERTIBLE NOTEBOOK REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ......2 Gateway contact information ......2 Gateway model and serial number .
  • Page 4 System key combinations ......28 Using the tablet control buttons ......30 Programming the Windows Journal button .
  • Page 5 Cleaning the exterior ....... 86 Cleaning the keyboard ......87 www.gateway.com...
  • Page 6 Cleaning the convertible notebook screen ... . 87 Maintaining the battery ....... 88 Storing batteries .
  • Page 7 Telephone support ........125 Before calling Gateway Customer Care ....125 Appendix A: Legal Information.
  • Page 8 Contents...

  • Page 9: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 10: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway convertible notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, the online User Guide has been included on your hard drive.

  • Page 11: Gateway Model And Serial Number

    Gateway model and serial number The label on the bottom of your convertible notebook contains information that identifies your convertible notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of...

  • Page 12: For More Information

    For more information For more information about your convertible notebook, visit Gateway’s Support page at address shown on your convertible notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications. CHAPTER 1: About This Reference www.gateway.com...

  • Page 13: Chapter 2: Checking Out Your Notebook

    Checking Out Your Notebook • • Front • Left • Right • Back • Bottom • Keyboard area CHAPTER2...

  • Page 14: Top

    CHAPTER 2: Checking Out Your Notebook Component Icon Description Missing pen LED on and missing pen alarm sounding or LED blinking ■ indicator - Pen is not in the pen holder while the convertible notebook is turned off. For more information, see alarm”...

  • Page 15: Front

    Front Component Icon LCD panel release latch www.gateway.com LCD panel release latch Description Press to open the LCD panel.

  • Page 16: Left

    Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway convertible notebook. Plug an Ethernet network cable into this jack. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack.

  • Page 17: Right

    Component Icon IEEE 1394 port USB ports DVD drive www.gateway.com Description Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see “Using the memory card reader” on page The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure...

  • Page 18: Back

    CHAPTER 2: Checking Out Your Notebook Component Icon Microphone jack Headphone jack Back Modem jack Component Icon Modem jack Power connector Kensington™ lock slot Description Plug a microphone into this jack. The built-in array microphones (see page 12) are turned off while an external microphone is connected.

  • Page 19: Bottom

    “Replacing the hard drive kit” on page Includes the Customer Care contact information. For more information, see “Gateway contact information” on page Insert CDs or DVDs into this drive. For more information, see “Using the DVD drive” on page determine the type of drive in your notebook, examine the drive tray’s plastic cover and compare the logo to...

  • Page 20: Keyboard Area

    CHAPTER 2: Checking Out Your Notebook Keyboard area Tablet control buttons/ Status indicators Power button Speaker Keyboard Component Icon Keyboard Speakers Power button Tablet control buttons Status indicators Microphone Microphone Ambient light sensor Touchpad Description Provides all the features of a full-sized, computer keyboard.
  • Page 21 Provides enhanced security. For more information, see reader “Using the fingerprint reader” on page 33 Touchpad Provides all the functionality of a mouse. For more information, see page www.gateway.com “Right” on page “Using the EZ Pad touchpad” on “Using the...
  • Page 22 CHAPTER 2: Checking Out Your Notebook...

  • Page 23: Chapter 3: Setting Up And Getting Started

    Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your convertible notebook • Turning off your convertible notebook • Restarting (rebooting) your convertible notebook •...

  • Page 24: Working Safely And Comfortably

    Convertible notebook operating temperatures can become quite high, increasing the risk of burns to your legs. Instead, use a laptop desk to protect your legs. • Do not use the convertible notebook on any soft, conforming surface, such as your lap, a blanket, carpet, or a sofa.

  • Page 25: Setting Up Your Computer Desk And Chair

    Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. • Take breaks to stand and stretch your legs. • Avoid twisting your torso or neck. www.gateway.com...

  • Page 26: Avoiding Discomfort And Injury From Repetitive Strain

    Make sure that you use the AC adapter that came with your convertible notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your convertible notebook may be damaged.
  • Page 27 AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see page “Top” on page 6 for the location “Gateway contact information”...

  • Page 28: Protecting From Power Source Problems

    CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your convertible notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your convertible notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your convertible...

  • Page 29: Connecting To A Broadband Modem Or Network

    Provide adequate space around your convertible notebook so air vents are not obstructed. Do not use the convertible notebook on a bed, sofa, rug, or other similar surface. www.gateway.com on your convertible notebook. For the location of the network jack on an optional port replicator,...
  • Page 30 CHAPTER 3: Setting Up and Getting Started To start your convertible notebook: Press the latch on the front of your convertible notebook, then lift the LCD panel. Press the power button located at the bottom of the LCD panel. “Changing advanced settings” on page If you are starting your convertible notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user...

  • Page 31: Waking Up Your Convertible Notebook

    Important If for some reason you cannot use the Turn Off option in Windows “Changing power modes”...

  • Page 32: Restarting (Rebooting) Your Convertible Notebook

    CHAPTER 3: Setting Up and Getting Started Restarting (rebooting) your convertible notebook If your convertible notebook does not respond to keyboard, touchpad, digital pen, or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your convertible notebook to normal operation, you may have to restart (reboot) your convertible notebook.

  • Page 33: Using The Status Indicators

    The status indicators are located at the bottom of the LCD panel. Battery charge Indicator Battery charge Wireless network Caps lock www.gateway.com Wireless network Num lock Caps lock Icon Description LED blue - Battery is fully charged. ■ LED purple - Battery is charging.

  • Page 34: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Indicator Num lock Drive Using the keyboard Your convertible notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.

  • Page 35: Key Types

    Function keys System keys Numeric keypad Windows key Application key Arrow keys Navigation keys www.gateway.com Icon Description Press these keys labeled F1 to F11 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes.

  • Page 36: System Key Combinations

    CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F your convertible notebook performs the action identified by the text or icon on the key. Press and hold , then press this system key... key and a system key at the same time, To...
  • Page 37 Press and hold To... , then press this system key... Increase the LCD panel brightness above the normal brightest setting. Use this feature in bright lighting situations, such as outside in bright sunlight. Press a second time to decrease the brightness below the normal lowest brightness setting.

  • Page 38: Using The Tablet Control Buttons

    CHAPTER 3: Setting Up and Getting Started Using the tablet control buttons Press the tablet control buttons to control the convertible notebook while it is in tablet mode. Button Windows security Screen rotation Windows Journal Wireless network Windows security Windows journal Screen rotation Icon Description...

  • Page 39: Programming The Windows Journal Button

    Control Panel window opens. If your Control Panel is in Category View, click or tap Printers and Other Hardware. Click/Double-click or tap/double-tap Tablet and Pen Settings. The Tablet and Pen Settings dialog box opens. www.gateway.com Icon Description Turn the optional IEEE 802.11 wireless network radio and optional Bluetooth radio on or off.
  • Page 40 CHAPTER 3: Setting Up and Getting Started Click or tap the Tablet Buttons tab. Click or tap Journal Button, then click or tap Change. The Change Tablet Button Actions dialog box opens. Select an action, then, if applicable, select a program.

  • Page 41: Using The Fingerprint Reader

    TouchStrip Tutorial which teaches you the correct method to use the fingerprint reader. To run the TouchStrip Tutorial: Click or tap Start, then click or tap Fingerprint Tutorial. Click or tap Next to proceed through the tutorial. www.gateway.com , Protector Suite QL, All Programs...

  • Page 42: Enrolling Your Fingerprints

    CHAPTER 3: Setting Up and Getting Started Enrolling your fingerprints Before you can use the features of the fingerprint reader, you must enroll your fingerprints so your notebook can identify you. To enroll your fingerprints: Click or tap Start, then click or tap User Enrollment. The Welcome screen opens.
  • Page 43 If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click or tap Next. The TouchStrip Tutorial runs. For more information, see “Running the TouchStrip Tutorial” on page 33. After you have completed the tutorial, the Enrollment screen appears.
  • Page 44 CHAPTER 3: Setting Up and Getting Started Swipe your finger. A sample will be created and is indicated by a fingerprint icon in one of the circles. Repeat step Advanced Security screen appears. Type a password in the Backup password box, type the same password in the Retype password box, then click or tap Next.

  • Page 45: Using The Fingerprint Control Center

    Web sites so that you can access them without having to re-enter your username and password each time you want to log into the site. The password bank also works with many computer programs that require entering a username and password. www.gateway.com , Protector Suite QL, All Programs...

  • Page 46: Using The Fingerprint Reader Features

    CHAPTER 3: Setting Up and Getting Started To create a registration for a Web site: Go to the Web site using your Internet browser. Log in using your user name and password. Swipe your already enrolled finger over the sensor. The fingerprint reader menu opens.

  • Page 47: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad and two buttons. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction.
  • Page 48 CHAPTER 3: Setting Up and Getting Started You can use the EZ-Pad left and right buttons below the touchpad to select objects. You can attach a mouse to the convertible notebook or optional port replicator using a USB port. You do not need to shut down the convertible notebook to connect a USB mouse.

  • Page 49: Using The Fingerprint Reader As A Touchpad

    “Converting from notebook to tablet mode” on page LCD screen covers the touchpad. You can use the fingerprint reader to move the mouse pointer just as you would use the touchpad. www.gateway.com Position the pointer over the object. Quickly press and release the right button once.

  • Page 50: Using The Display

    CHAPTER 3: Setting Up and Getting Started Using the display Your convertible notebook’s screen combines the eye-soothing readability of a liquid-crystal display with the responsiveness of a pen controller. The screen provides a hard, smooth writing surface, minimizes glare, and increases readability. •...
  • Page 51 Rotate the LCD panel until the back of the panel is facing you. The panel soft-locks into the final position. Important You can rotate the screen in either direction. Rotate the LCD panel latch until it points in the opposite...

  • Page 52: Changing Display Orientation

    CHAPTER 3: Setting Up and Getting Started Close the LCD panel onto the keyboard. There is a click when the LCD panel latch locks. Caution You can rotate the LCD panel in either direction when converting from notebook mode to tablet mode. However, you can rotate the LCD panel in only one direction when converting back to notebook mode.

  • Page 53: Using The Digital Pen

    Always use the digital pen that came with your convertible notebook. You can order extra digital pens from Gateway. Caution Do not strike the display too sharply. Although the display is durable, it can break.

  • Page 54: Storing And Removing The Digital Pen

    CHAPTER 3: Setting Up and Getting Started Storing and removing the digital pen To store the digital pen in your convertible notebook: Locate the pen holder on the bottom of your convertible notebook. For more information, see page Slide the digital pen into the holder until the digital pen clicks into place.

  • Page 55: Using The Touch Sensitive Screen

    For best results use the digital pen that came with your convertible notebook. You can order extra digital pens from Gateway. To turn the touch-sensitive screen feature on or off: Click or tap Start.

  • Page 56: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Click or tap the arrow to open the Device usage list, then click or tap Use this device to turn on the touch-sensitive screen feature or click or tap Do not use this device to turn off the touch-sensitive screen feature.

  • Page 57: Turning Your Wireless Radio On Or Off

    Turning your wireless radio on or off Your Gateway convertible notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices that provide wireless communication.

  • Page 58: Bluetooth Radio

    CHAPTER 3: Setting Up and Getting Started Bluetooth radio Your convertible notebook may have a Bluetooth radio for communicating with another Bluetooth device, such as a printer, scanner, camera, MP3 player, headphone, keyboard, or mouse. To turn the Bluetooth radio on or off: •...

  • Page 59: Chapter 4: Using Drives And Accessories

    Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor •...

  • Page 60: Using The Dvd Drive

    You can use your convertible notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway convertible notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...

  • Page 61: Using A Cd Or Dvd

    Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. Push the tray in until it is closed. www.gateway.com Manual eject hole Eject button “Cleaning CDs or DVDs”...

  • Page 62: Using The Memory Card Reader

    CHAPTER 4: Using Drives and Accessories Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your convertible notebook. You can also use the memory card reader to transfer data between your convertible notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 63: Removing A Memory Card

    To insert a PC Card: • Push the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your convertible notebook. www.gateway.com icon in the taskbar to remove the...

  • Page 64: Using A Port Replicator

    CHAPTER 4: Using Drives and Accessories To remove a PC Card: Turn off your convertible notebook, then go to step 3. -OR- Double-click or double-tap the remove hardware in the taskbar. The Safely Remove Hardware dialog box opens. or tap the show hidden icons Click or tap the PC Card name, then click or tap Stop.

  • Page 65: Installing A Printer Or Other Peripheral Device

    USB devices may have special installation instructions. See your USB device’s installation guide. Important For more information about using the USB port on your device, see your device’s documentation. www.gateway.com ® ) and Universal Serial Bus (USB). You use NTER...

  • Page 66: Connecting An Ieee 1394 Device

    CHAPTER 4: Using Drives and Accessories To connect your USB device to your convertible notebook: Connect one end of the USB cable to your device. Connect the other end of the cable to a USB port your convertible notebook or optional port replicator. “Right”...

  • Page 67: Viewing The Display On A Projector Or Monitor

    (labeled 2), then click or tap Attached. Click or tap Apply. Adjust properties such as Screen Resolution or Color Quality if necessary. www.gateway.com on your convertible notebook or optional port For the location of the monitor port on an optional port replicator,...

  • Page 68: Ordering Accessories

    LCD panel, your convertible notebook may turn off the LCD panel, but will not enter Standby mode. Ordering accessories To order accessories, visit the Accessory Store at www.gateway.com. Accessories may not be available in all localities. Automobile/airplane power adapters With an automobile/airplane power adapter, you can save...
  • Page 69 Memory Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. See “Adding or replacing memory modules” on page 93 for more information.
  • Page 70 CHAPTER 4: Using Drives and Accessories...

  • Page 71: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Getting the most from your battery • Changing convertible notebook power settings...

  • Page 72: Monitoring The Battery Charge

    Monitoring the battery charge Your new Gateway convertible notebook is designed to provide an exceptional balance of performance and portability. Your convertible notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This...

  • Page 73: Changing The Battery

    Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway convertible notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 74: Recalibrating The Battery

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page CHAPTER 5: Managing Power “Gateway contact...

  • Page 75: Getting The Most From Your Battery

    Use Hibernate mode for maximum power savings while your convertible notebook is not in use. convertible notebook power settings” on page • Use the convertible notebook touchpad instead of an external mouse. www.gateway.com For more information about using Hibernate mode, see “Changing...

  • Page 76: Using Alternate Power Sources

    • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. •...

  • Page 77: Changing Power Modes

    When in Hibernate mode, your convertible notebook saves all memory information to the hard drive, then turns the power completely off. If your convertible notebook is... In Standby or Hibernate mode www.gateway.com ...and you want ...then to... Enter Standby Press F mode Enter Hibernate...

  • Page 78: Changing Convertible Notebook Power Settings

    Changing convertible notebook power settings You can change the function of your convertible notebook’s power button, Standby system key, and power-saving timers by changing power settings on your convertible notebook. You can customize power settings from the Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and activating Hibernate mode.
  • Page 79 To change the power scheme: Click or tap Start, then click or tap Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click or tap Performance and Maintenance. Click/Double-click or tap/double-tap the Power Options icon.

  • Page 80: Changing Alarm Options

    Changing alarm options Alarms can alert you when the battery charge is low. Help For more information about changing the alarm options, click or tap Start, then click or tap Help and Support. Type the keyword alarm options in the Search box, then press E To change the alarm options: Click or tap Start, then click or tap Control Panel.

  • Page 81: Changing Advanced Settings

    Control Panel window opens. If your Control Panel is in Category View, click or tap Performance and Maintenance. Click/Double-click or tap/double-tap the Power Options icon. The Power Options Properties dialog box opens. Click or tap the Advanced tab. www.gateway.com NTER...

  • Page 82: Activating And Using Hibernate Mode

    Click or tap the arrow button to open a Power buttons list, then click or tap the power setting mode you want to use. Click or tap OK. Activating and using Hibernate mode Hibernate (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your convertible notebook completely off.
  • Page 83 Click or tap the Hibernate tab. Click or tap the Enable hibernation check box, then click or tap Apply. Hibernate mode is now an option you can select on the Advanced tab in the Power Options Properties dialog box and in the Shut Down Windows dialog box.
  • Page 84 CHAPTER 5: Managing Power...

  • Page 85: Chapter 6: Traveling With Your Notebook

    Traveling with Your Notebook • Packing your convertible notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips CHAPTER6...

  • Page 86: Packing Your Convertible Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your convertible notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your convertible notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 87: Radio Frequency Wireless Connections

    • Take extra recordable media for transferring files between computers and backing up files. www.gateway.com “Legal Information” on page 127 For more information about turning your wireless device on or off, for general wireless...

  • Page 88: Security

    The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your convertible notebook to Gateway for service. To create a startup password: Restart your convertible notebook. As soon as you see a startup screen, press F2.

  • Page 89: Power

    For information on conserving battery power, using alternate power sources, and monitoring the battery charge, see “Managing Power” on page www.gateway.com Important You must enter the User Password each time you turn on your NTER NTER...

  • Page 90: Additional Tips

    CHAPTER 6: Traveling with Your Notebook Additional tips • If you plan to use several USB peripheral devices, take a portable USB hub to provide additional USB ports. • Take a network cable if you need to connect to a network.

  • Page 91: Chapter 7: Maintaining Your Notebook

    Maintaining Your Notebook • Caring for your convertible notebook • Cleaning your convertible notebook • Maintaining the battery • Cleaning CDs or DVDs CHAPTER7...

  • Page 92: Caring For Your Convertible Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your convertible notebook To extend the life of your convertible notebook: • Be careful not to bump or drop your convertible notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 93: Display Screen

    If liquid collects around the edges, wipe it up immediately. Digital pen • Always store the digital pen in the Gateway convertible notebook’s pen holder when not in use. For more information, see • Store extra digital pens horizontally in a box or drawer.

  • Page 94: Cleaning Your Convertible Notebook

    CHAPTER 7: Maintaining Your Notebook To replace the pen point: Use the replacement tool to grab the old point and pull it out of the pen. Insert a new point and apply slight pressure to set it in place. Cleaning your convertible notebook Keeping your convertible notebook clean and the vents free from dust helps keep your convertible notebook performing at...

  • Page 95: Cleaning The Keyboard

    Use the special cleaning cloth included with your convertible notebook to wipe away dust and fingerprints. Dampen the cloth with water or a mild window glass cleaner solution but never spray anything directly on the surface. If liquid collects around the edges, wipe it up immediately. www.gateway.com...

  • Page 96: Maintaining The Battery

    CHAPTER 7: Maintaining Your Notebook Maintaining the battery The life span of a convertible notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold a full charge.

  • Page 97: Cleaning Cds Or Dvds

    This reduces the life of the battery. If the battery is fully charged and you want to run on AC power, remove the battery. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...
  • Page 98 CHAPTER 7: Maintaining Your Notebook...

  • Page 99: Chapter 8: Upgrading Your Notebook

    Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit CHAPTER8...

  • Page 100: Preventing Static Electricity Discharge

    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your convertible notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the convertible notebook.

  • Page 101: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Important Use only memory modules designed for your Gateway convertible notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your convertible notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
  • Page 102 CHAPTER 8: Upgrading Your Notebook Turn your convertible notebook over so the bottom is facing up, then remove the battery. For more information, see Loosen the two memory bay cover screws that secure the memory cover. (These screws cannot be removed.) Remove the memory bay cover.
  • Page 103 Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

  • Page 104: Replacing The Hard Drive Kit

    CHAPTER 8: Upgrading Your Notebook Replacing the hard drive kit Tools You need a small Phillips screwdriver and the Windows XP CD to replace the hard drive kit. If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive To replace the hard drive kit:...
  • Page 105 Disconnect all peripheral devices connected to the convertible notebook and remove any PC cards. Turn your convertible notebook over so the bottom is facing up, then remove the battery. For more information, see “Changing the battery” on page Loosen the two hard drive bay cover screws (they cannot be removed), then remove the hard drive bay cover.
  • Page 106 CHAPTER 8: Upgrading Your Notebook Pull on the plastic strip to slide the old hard drive out of the convertible notebook. Remove the four screws that secure the hard drive to the hard drive bracket. Screw Screw Screw Screw...
  • Page 107 Remove the bracket from the old drive. Insert the new drive into the bracket, label side up, so the screw holes line up. Replace the four screws that secure the bracket to the drive. Slide the new hard drive into your convertible notebook, then replace the screws that secure the hard drive to your convertible notebook.
  • Page 108 CHAPTER 8: Upgrading Your Notebook...

  • Page 109: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 110: Safety Guidelines

    Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your convertible notebook was dropped, or if the case was damaged. Instead, unplug your convertible notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, see “Preventing static electricity discharge”...

  • Page 111: Troubleshooting

    The convertible notebook does not respond to the digital • You are not using the correct pen. Use only digitizer pens sold by Gateway for your convertible notebook or a WACOM compatible digital pen. The convertible notebook does not respond to other tablet pens or plastic pens.

  • Page 112: Diskette Drive (External)

    The pen tip does not line up with the pointer when you tap the screen • The digital pen and display need recalibrating in both Landscape and Portrait mode. For instructions on recalibrating your digital pen, see “Using Tablet PC Extensions”...

  • Page 113: Display

    If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.

  • Page 114: Dvd Drives

    Your convertible notebook may be experiencing some temporary memory problems. Shut down and restart your convertible notebook. • Reinstall the audio device drivers. For more information, see “Gateway Web site” in the online User Guide. CHAPTER 9: Troubleshooting “Cleaning CDs “Adjusting the volume” “Right” on page...

  • Page 115: Ethernet

    Recycle Bin has been emptied, the file cannot be restored. Start, then click or tap Help and Support. Type the keyword System Restore in the Search box, then press E www.gateway.com Caution If a file was deleted while holding down the S...

  • Page 116: Fingerprint Reader

    Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using the correct method for swiping your finger. For more information, see the TouchStrip Tutorial” on page • Make sure that you are using a finger that you have enrolled.

  • Page 117: Internet

    Start, then click or tap Help and Support. Type the keyword troubleshooting connections in the Search box, then press E www.gateway.com “Replacing the hard drive kit” on page “Back” on page “Left” on page 112.

  • Page 118: Keyboard

    You see an “Unable to locate host” message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL.

  • Page 119: Memory

    Close all programs, then restart your convertible notebook. Memory card reader Drive letter for the memory card slot does not appear in the Computer window • Reboot your convertible notebook. www.gateway.com “Adding or replacing memory Help For more information about troubleshooting memory errors, click NTER...

  • Page 120: Modem (Cable Or Dsl)

    Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. For the location of your network jack, see • See the documentation that came with your modem for additional troubleshooting information.
  • Page 121 Click or tap the location from which you are dialing, then click or tap Edit. Make sure that all settings are correct. • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
  • Page 122 Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your convertible notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K.
  • Page 123 Click or tap your modem, then click or tap Properties. The Modem Properties dialog box opens. Click or tap the Diagnostic tab, then click or tap Query Modem. If information about the modem appears, the modem passed diagnostics. If no...

  • Page 124: Mouse

    Mouse See also “Touchpad or pointing device” on page The external mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your convertible notebook. • Remove all extension cables and switch boxes. •...
  • Page 125 • Make sure that all computers are using the same Subnet Mask. • If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254.

  • Page 126: Networks (Wireless)

    You cannot connect to your home network • If your convertible notebook is a member of a domain at your workplace, you may not be able to connect your convertible notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network.
  • Page 127 To check the signal strength: Click or tap Start, right-click or button-tap My Network Places, then click or tap Properties. The Network Connections window opens. Right-click or button-tap Wireless Network Connection, then click or tap Status. The Wireless Network Connection Status dialog box opens. The...
  • Page 128 Your wireless network is listed as a preferred network, but it has an “x” on it • An x means your preferred network is not currently available or you are not currently in range to connect. Internet Explorer is unable to access the Internet •...

  • Page 129: Passwords

    The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your convertible notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your convertible notebook is having problems •...

  • Page 130: Printer

    Your convertible notebook is not working on battery power • Check the power management settings. For more information about using power management settings, “Changing convertible notebook power settings” on page • Make sure that the battery is installed correctly. For instructions on inserting your battery, see battery”...
  • Page 131 To set a default printer: Click or tap Start, then click or tap Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click or tap Printers and Other Hardware. Click/double-click or tap/double-tap the Printers and Faxes icon.

  • Page 132: Sound

    Sound Help For more information about troubleshooting sound issues, click or tap Start, then click or tap Help and Support. Type the keyword sound troubleshooting in the Search box, then press E You are not getting sound from the built-in speakers •...

  • Page 133: Video

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
  • Page 134 The technician may have you follow troubleshooting steps. • The label on the bottom of your convertible notebook includes the Gateway Customer Care telephone number. For more information, see information” on page CHAPTER 9: Troubleshooting...

  • Page 135: Appendixa Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
  • Page 136 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway convertible notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this convertible notebook, it is important that the safety instructions marked on the convertible notebook and in the documentation are followed.

  • Page 137: Replacement Parts And Accessories

    • The convertible notebook was dropped or the cabinet is damaged. • The convertible notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 138: United States Of America

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 139 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 140 This product contains chemicals known to the State of California to cause cancer, birth defects, and/or reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning The lamp in this display contains mercury. Do not put in trash. Recycle or...
  • Page 141 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

  • Page 142: Japanese Modem Notice

    Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.

  • Page 143: Epa Energy Star

    All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 144 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 145: Index

    Index AC adapter connecting connector international adapters accessories purchasing safety precautions acoustic handset coupler airplane power adapters alarms ambient light sensor locating using application key arrow keys audio adjusting volume headphone jack microphone jack muting troubleshooting volume down button volume up button audio CD cleaning inserting...
  • Page 146 memory card slot memory cards supported PC Card slot removing memory card removing PC Card slots troubleshooting memory card troubleshooting PC Card carrying case cleaning inserting CD drive See DVD drive cellular phone memory cards Certificate of Authenticity cleaning audio CD case keyboard LCD panel...
  • Page 147 DVD±RW replacing hard drive troubleshooting types DSL modem troubleshooting cleaning inserting troubleshooting www.gateway.com DVD drive identifying locating troubleshooting using DVD/CD-RW drive See DVD drive DVD±RW drive See DVD drive electrostatic discharge (ESD) EmPower power adapter...
  • Page 148 Gateway model number serial number Support hard drive indicator installing purchasing replacing troubleshooting headphone jack Hibernate mode hot-swapping i.Link port IEEE 1394 port IEEE 802.11 using while traveling indicators See status indicators inkjet printer installing battery devices digital camera digital video camera...
  • Page 149 (dial-up) troubleshooting monitor adding external color quality display properties www.gateway.com port screen resolution using mouse connecting troubleshooting USB port moving pointer screen objects MP3 player memory cards multimedia adjusting volume...
  • Page 150 password startup supervisor user password bank PC Card adding eject button inserting installing removing slot troubleshooting PCMCIA card See PC Card memory cards See digital pen peripheral devices Plug and Play devices IEEE 1394 support for USB support for pointer identifying moving port replicator...
  • Page 151 Kensington cable lock security while travelling serial number setting up safety precautions shortcut menus accessing shortcuts opening menu shutting down notebook SO-DIMM See memory sound www.gateway.com adjusting controls muting troubleshooting speakers built-in jack SpeedStep technology Standby mode system key starting...
  • Page 152 tapping technical support Support tips before contacting telephone acoustic handset coupler line protector line tester telephone support touchpad buttons clicking double-clicking dragging screen objects locating moving pointer moving screen objects opening files, folders, and programs opening shortcut menu right-clicking scroll zone selecting screen objects travel tips troubleshooting...
  • Page 153 Product Key Code Windows Journal button Windows Security button wired Ethernet troubleshooting wireless Ethernet using while traveling wireless network button turning off turning on working safely writing www.gateway.com...
  • Page 154 Index...
  • Page 156 MAN PHOENIX HW REF GDE XP R1 7/07...

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