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Bullard
1898 Safety Way
Cynthiana, KY 41031-9303
Toll free: 877-BULLARD (285-5273)
Tel: 859-234-6616
Fax: 859-234-8987
www.bullard.com
Return Authorization
The following steps must be completed before Bullard will accept any returned goods. Please read carefully.
Follow the steps outlined below to return goods to Bullard for repair or replacement under warranty or for
paid repairs:
1. Contact Bullard Customer Support by telephone or in writing at:
Bullard
1898 Safety Way
Cynthiana, KY 41031-9303
Toll-Free: 877-BULLARD (285-5273)
Phone: 859-234-6611
In your correspondence or conversation with Customer Support, describe the problem as completely as
possible. For your convenience, your coordinator will try to help you correct the problem over the phone.
2. Verify with your coordinator that the product should be returned to Bullard. Customer Support will provide
you with written permission and a return authorization number as well as the labels you will need to return
the product.
3. Before returning the product, decontaminate and clean it to remove any hazardous materials which may
have settled on the product during use. Laws and/or regulations prohibit the shipment of hazardous or
contaminated materials. Products suspected to be contaminated will be professionally discarded at the
customer's expense.
4. Ship returned products, including those under warranty, with all transportation charges pre-paid. Bullard
cannot accept returned goods on a freight collect basis.
5. Returned products will be inspected upon return to the Bullard facility. Bullard Customer Support will
telephone you with a quote for required repair work which is not covered by warranty. If the cost of repairs
exceeds stated quote by more than 20%, your coordinator will call you for authorization to complete repairs.
After repairs are completed and the goods have been returned to you, Bullard will invoice you for actual
work performed.
Bullard GmbH
Lilienthalstrasse 12
53424 Remagen
Germany
phone: 0049-2642 999980
fax : 0049-2642 9999829
www.bullardextrem.com
Bullard Asia Pacific Pte. Ltd.
Cisco Centre
20 Jalan Afifi, #08-03
Singapore 409179
Tel: (65) 6745-0556
Fax: (65) 6745-5176
www.bullard.com
ISO 9001
certified
©2008 Bullard. All rights reserved.
Bullard, Free-Air, Sportek, Dual-Cool, and Sure-Lock are
registered trademarks of Bullard.
6080885603C (0609)
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