Annex; Service; Guarantee - TIPTEL 114 User Manual

Annex

Annex

Service

You have purchased a modern product of Tiptel. The high-tech manufacturing facili-
ties granta a continuous level of the highest quality. This is even underlined by our
certification according to DIN EN ISO 9001. If, however, problems occur or you have
questions on operating the device, please contact your local dealer.

Guarantee

Please contact your local dealer or importer for details of guarantee for non EC coun-
tries. Within the European Community the following guarantee regulation applies:
Your contact for services arising from guarantee obligations is the authorised dealer
where you bought the device. Tiptel will grant a guarantee of 2 years from the date of
handover for the material and for the manufacturing of the telecommunications ter-
minal unit. Initially, the purchaser shall have only the right of subsequent perform-
ance. Subsequent performance entails either repair or the supply of an alternative
product. Exchanged devices or parts shall become the property of the authorised
dealer. If the subsequent performance fails, the purchaser can either demand a re-
duction in the purchase price or withdraw from the contract. The purchaser shall no-
tify the dealer immediately of any defects found. Proof of the guarantee entitlement
shall be furnished by standard proof of purchase (receipt or invoice).
The guarantee entitlement shall expire if the purchaser or an unauthorised third party
interferes with the device. Damage caused by inappropriate handling, operation,
storage or by force majeure or other external influences shall not be covered by the
guarantee. The guarantee shall not cover any consumable material (e.g. batteries) or
defects that only slightly impair the value or the usability of the device.
Claims for damage caused by transport shall be asserted to the delivery company.
Notes on settlement:
Repairs can only be conducted by the Tiptel Service. A warranty repair does not pro-
long the warranty period – neither for the replaced parts nor for the device. This
guarantee is not transferable and shall expire if the device is sold on to another party.
It shall also expire if the device is interfered with by third parties or if the serial num-
ber on the device has been removed or made illegible.
The General Terms and Conditions of Tiptel, which are part of the contract for a
dealer, shall also apply. In the event of a complaint, the defective product shall be
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