Appendix E Support Resources; Technical Support - Socket Low Power Wireless LAN Card User Manual

Appendix E Support Resources

If you have trouble installing or using the Low Power Wireless LAN Card,
refer to Appendix D, "Troubleshooting." You can also tap Start | Help for
help on the SDIO WLAN Utility page you have open.

Technical Support

If you have trouble installing or using the Low Power Wireless LAN Card,
contact Socket's technical support department via the online support
system.
IMPORTANT! To obtain technical support for your product, you must
first register your product online at www.socketcom.com/prodreg.
To submit an email inquiry through the online support system:
After you register your product, you will be presented with an option to
submit a problem. Click on this option to follow the online process to
submit an email request for technical support.
After you
have
registered,
click here to
submit a
problem.
This is the fastest way to obtain technical support and has the quickest
turnaround time. Registered customers who submit a question online will
receive priority service. If we are unable to resolve your support inquiry via
email, we can arrange for a technical support representative to call you at a
specific time.
802.1x only: If you have trouble connecting to an 802.1x network, ask your
network administrator for the event log and access point log, if supported.
Send the log(s) to Socket technical support with your request for help.
38 | APPENDIX E