Troubleshooting - Kenwood KDC-U556BT Instruction Manual

TROUBLESHOOTING

Symptom Remedy
Sound cannot be heard. • Adjust the volume to the optimum level.
• Check the cords and connections.
"PROTECT" appears and no Check to be sure the terminals of the speaker wires are
operations can be done. insulated properly, then reset the unit. If this does not solve
the problem, consult your nearest service center.
• Sound cannot be heard. Clean the connectors. (➜ 2)
• The unit does not turn on.
• Information shown on the
display is incorrect.
The unit does not work at all. Reset the unit. (➜ 3)
• Radio reception is poor. • Connect the antenna firmly.
• Static noise while listening to • Pull the antenna out all the way.
the radio.
"NA FILE" appears. Make sure the media contains supported audio files. (➜ 13)
"NO DISC" appears. Insert a playable disc into the loading slot.
"TOC ERROR" appears. Make sure the disc is clean and inserted properly.
"PLEASE EJECT" appears. Reset the unit. If this does not solve the problem, consult your
nearest service center.
Press and hold 0 to forcibly eject the disc. Be careful not
Disc cannot be ejected.
to drop the disc when it is ejected. If this does not solve the
problem, reset the unit. (➜ 3)
"READ ERROR" appears. Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
"NO DEVICE" appears. Connect a USB device, and change the source to USB again.
"COPY PRO" appears. A copy-protected file is played.
"NO MUSIC" appears. Connect a USB device that contains playable audio files.
"NA DEVICE" appears. Connect a supported USB device, and check the connections.
"USB ERROR" appears. • Remove the USB device, turn the unit off, then turn it on again.
• Try to connect another USB device.
"iPod ERROR" appears. • Reconnect the iPod.
• Reset the iPod.
Noise is generated. Skip to another track or change the disc.
Tracks do not play back as you Playback order is determined when files are recorded.
have intended them to play.
14
Symptom Remedy
"READING" keeps flashing. Do not use too many hierarchical levels or folders.
Elapsed playing time is not This is caused by how the tracks are recorded.
correct.
The number of songs contained Podcast files are not counted on this unit as this unit does not
support the playback of podcast files.
in the "SONGS" category of this
unit is different from the iPod/
iPhone.
Correct characters are not This unit can only display uppercase letters, numbers, and a limited
number of symbols.
displayed (e.g. album name).
No Bluetooth device is • Search from the Bluetooth device again.
detected. • Reset the unit. (➜ 3)
Pairing cannot be made. • Make sure you have entered the same PIN code to both the unit
and Bluetooth device.
• Delete pairing information from both the unit and the Bluetooth
device, then perform pairing again.
"DEVICE FULL" appears. The number of registered devices has reached its limit. Retry after
deleting an unnecessary device.
Echo or noise occurs. Check the [ECHO LEVEL] setting. (➜ 10)
Phone sound quality is • Reduce the distance between the unit and the Bluetooth device.
poor. • Move the car to a place where you can get a better signal reception.
Voice calling method is • Use voice calling method in a more quiet environment.
not successful. • Reduce the distance from the microphone when you speak the
name.
• Make sure the same voice as the registered voice tag is used.
"NOT SUPPORT" appears. The connected phone does not support Voice Recognition feature.
"ERROR" appears. Try the operation again. If "ERROR" appears again, check if the
device supports the function you have tried.
Sound is being • Reduce the distance between the unit and the Bluetooth audio
interrupted or skipped player.
during playback of a • Turn off, then turn on the unit and try to connect again.
Bluetooth audio player. • Other Bluetooth devices might be trying to connect to the unit.
The connected Bluetooth • Check whether the connected Bluetooth audio player supports
audio player cannot be Audio/Video Remote Control Profile (AVRCP). (Refer to the
controlled. instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
"HF ERROR" appears. Reset the unit and try the operation again. If this does not solve the
problem, consult your nearest service center.