Intermec CK3 User Manual page 82

Chapter 4 — Troubleshooting and Maintaining the CK3
70
Problems With Wireless Connectivity (continued)
Problem
The CK3 appears to
be connected to the
network, but the
host computer is not
receiving any
information from
the CK3.
Problems While Configuring 802.1x Security
Problem
The CK3
indicates that
it is authenticated,
but it does not
communicate with
the host.
The CK3 does
not appear to be
authenticating and a
network connection
icon does not appear
on the toolbar.
A network
connection icon
appears in the
toolbar, but then
disappears.
You are setting up
multiple access
points in a network,
with different SSIDs,
and the connection
fails.
Possible Solution
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user's
manual.
Possible Solution
Make sure the CK3 IP address, host IP address, subnet
mask, default router are configured for the network.
•
The CK3 may not be communicating with the
access point. Make sure the CK3 network name
matches the access point network name (SSID).
•
The 802.1x security network may not be active.
Make sure the server software is properly loaded
and configured on the server PC. See server
software documentation for help.
•
The CK3 may not be communicating with the
intended access point. Make sure the CK3 network
name matches the access point network name.
Default network name is "INTERMEC."
•
The access point may not be communicating with
the server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.
When you change the SSID, the WEP key values are
not saved. Configure the WEP key values and save
your changes.
CK3 Mobile Computer User's Manual