Page 1 Dell PowerEdge M820 Systems Owner's Manual Regulatory Model: FHB Regulatory Type: FHB007...
Page 2 CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved. Trademarks used in this text: Dell , the Dell logo, Dell Boomi...
Page 3: Table Of Contents
Contents 1 About Your System........................7 ........................7 Front-Panel Features And Indicators ......................7 Using USB Diskette or USB DVD/CD Drives .......................... 7 Hard-Drive/SSD Indicator Patterns ..........................8 Other Information You May Need 2 Using The System Setup And Boot Manager...............11 .......................... 11 Choosing The System Boot Mode ............................12 Entering System Setup...
Page 4 ........................... 25 Removing And Installing A Blade ............................25 Removing The Blade ...........................26 Installing A Full-Height Blade ..........................26 Opening And Closing The Blade ............................26 Opening The Blade ............................27 Closing The Blade ..............................28 Inside The Blade ............................... 29 Cooling Shroud .........................
Page 5 .......................70 Troubleshooting The NVRAM Backup Battery 5 Using System Diagnostics....................... 71 ............................71 Dell Online Diagnostics ........................71 Dell Embedded System Diagnostics ..................71 When To Use The Embedded System Diagnostics ....................71 Running The Embedded System Diagnostics ..........................72 System Diagnostic Controls 6 Jumpers And Connectors......................
Page 6 ..............................150 Alert Messages 9 Getting Help..........................151 ..............................151 Contacting Dell...
Page 7: About Your System
The blade has USB ports on the front which allow you to connect a USB diskette drive, USB flash drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade. NOTE: Your blade supports only Dell-branded USB 2.0 drives. Use the optional external drive storage tray to support the drive while in use.
Page 8: Other Information You May Need
Figure 2. Hard-Drive/SSD Indicators 1. drive activity indicator (green) 2. drive status indicator (green and amber) Drive-Status Condition Indicator Pattern Blinks green two Identifying drive or preparing for removal times per second Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
Page 9 Dell Chassis Management Controller User’s Guide provides information on installing, configuring and using • the Chassis Management Controller (CMC). • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/ support/manuals. • Dell systems management application documentation provides information about installing and using the systems management software.
Page 11: Using The System Setup And Boot Manager
The exact LC2 feature set is determined by the iDRAC license purchased. For more information, see the Dell LC2 documentation. Enters the BIOS Boot Manager or the Unified Extensible <F11>...
Page 12: Entering System Setup
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.
Page 13: System Setup Options
System Setup Options System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.
Page 14: System Information Screen
Mode configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration.
Page 15: Processor Settings Screen
Processor Settings Screen Menu Item Description Logical Processor Allows you to enable or disable logical processors and display the number of logical processors. If the Logical Processor option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS only displays one logical processor per core.
Page 16: Boot Settings Screen
Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.
Page 17: Serial Communications Screen
Menu Item Description NOTE: This option is displayed only if IDSDM is installed on the system board. Integrated Network Allows you to enable or disable the integrated network card 1. By default, the Integrated Card 1 Network Card 1 option is set to Enabled. OS Watchdog Timer Allows you to enable or disable the OS watchdog timer.
Page 18: System Profile Settings Screen
Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.
Page 19: Miscellaneous Settings
BIOS updates, it is recommended to set this field to Limited. By default, the Local BIOS Update Support option is set to Unlocked. NOTE: BIOS updates using Dell Update Package is not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.
Page 20: System And Setup Password Features
Menu Item Description In-System This field enables or disables In-System Characterization. By default, In-System Characterization Characterization is set to Enabled. System And Setup Password Features You can create a system password and a setup password to secure your system. To enable creation of the system and setup password, the password jumper must be set to enabled.
Page 21: Using Your System Password To Secure Your System
Select Setup Password, enter your system password and press <Enter> or <Tab>. A message prompts you to re-enter the setup password. Re-enter the setup password that you entered earlier and click OK. Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the changes.
Page 22: Operating With A Setup Password Enabled
Operating With A Setup Password Enabled If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: <x>...
Page 23: Boot Manager Screen
Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...
Page 24: Idrac Settings Utility
NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. iDRAC7 User's Guide under Software → Systems Management → Dell For more information on using iDRAC, see the Remote Access Controllers, at dell.com/support/manuals.
Page 25: Installing Blade Components
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 26: Installing A Full-height Blade
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 27: Closing The Blade
NOTE: It is recommended that you always use a static mat and static strap while working on components in the interior of the system. Remove the blade from the enclosure. Install the I/O connector cover. Press the release buttons and slide the cover toward the back of the blade. Carefully lift the cover away from the blade.
Page 28: Inside The Blade
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 29: Cooling Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 30: Installing The Cooling Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 31: Removing A Hard Drive/pcie Ssd
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 32: Installing A Hard Drive/pcie Ssd
Installing A Hard Drive/PCIe SSD CAUTION: When a replacement hot-swappable hard drive/PCIe SSD is installed and the blade is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive/PCIe SSD is blank or contains data that you wish to have over-written. Any data on the replacement hard drive/PCIe SSD is immediately lost after the hard drive/PCIe SSD is installed.
Page 33: Installing A Hard Drive/pcie Ssd In A Hard-drive/pcie Ssd Carrier
Figure 8. Removing and Installing a Hard Drive/PCIe SSD in a Hard-Drive/PCIe SSD Carrier 1. hard drive/PCIe SSD 2. screw holes (4) 3. hard-drive/PCIe SSD carrier 4. screws (4) Installing A Hard Drive/PCIe SSD In A Hard-Drive/PCIe SSD Carrier Insert the hard drive/PCIe SSD into the hard-drive/PCIe SSD carrier with the drive’s controller board’s connector end of the drive at the back of the carrier.
Page 34: Removing The Hard-drive/ssd Backplane
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 35 Figure 9. Removing and Installing the Hard-Drive/SSD Backplane (Full-Length) 1. guide pins (6) 4. hard-drive/SSD connectors (4) 2. backplane connectors (2) 5. guides (6) 3. hard-drive/SSD backplane...
Page 36: Installing The Hard-drive/ssd Backplane
Figure 10. Removing and Installing the Hard-Drive/SSD Backplane (Half-Length) 1. guide pins (3) 4. hard-drive/SSD connectors (2) 2. backplane connector 5. guides (3) 3. hard-drive/SSD backplane Installing The Hard-Drive/SSD Backplane Remove the blade from the enclosure. Open the blade. Align the guides on the hard-drive/SSD backplane with the guide pins on the system board. Press down the backplane until the connectors on the backplane and the system board are fully engaged.
Page 37: I/o Module Mezzanine Cards
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 38: Installing A Mezzanine Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 39: Network Daughter Card/lom Riser Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 40: Installing The Network Daughter Card/lom Riser Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 41: Internal Usb Key
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 42: Sd Vflash Card
Close the blade. Install the blade in the enclosure. Enter the System Setup and verify that the USB key is detected by the system. Figure 14. Replacing the USB Memory Key 1. USB memory key connector 2. USB memory key SD vFlash Card Replacing The SD vFlash Card Remove the blade from the enclosure.
Page 43: Processor/dimm Blank
Figure 15. Replacing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot identification label 3. SD vFlash card slot Processor/DIMM Blank CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/ DIMM blank in the vacant socket to ensure proper system cooling.
Page 44: Installing A Processor/dimm Blank
Figure 16. Removing and Installing a Processor/DIMM Blank 1. processor socket 2. processor/DIMM blank 3. tabs (4) 4. heat sink retention screws (4) Installing A Processor/DIMM Blank Remove the blade from the enclosure. Open the blade. If installed, remove the processor and heat sink. Position the processor/DIMM blank on the system board with the holes on the tabs of the processor/DIMM blank secured to the heat sink retention screws on the system board.
Page 45: Processors
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 46 Figure 17. Removing and Installing a Heat Sink 1. heat sink 2. heat sink retention sockets (4) 3. heat sink retention screws (4) Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure.
Page 47 Figure 18. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 4. close first lever 2. open first lever 5. CLOSE 1st label 3. processor Hold the tab on the processor shield and rotate it upward and out of the way. 10.
Page 48 Figure 19. Removing and Installing a Processor 1. socket-release lever 2 6. socket-release lever 1 2. pin-1 corner of processor 7. pin-1 corner on system board 3. tabs (2) 8. processor 4. processor shield 5. socket protective cap...
Page 49: Installing A Processor
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 50: System Board
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 51: Installing The System Board
Figure 20. Removing and Installing the System Board 1. I/O connector cover 4. tabs on system chassis 2. retention pin 5. slots in system board tray 3. system board Installing The System Board Transfer the following components to the new system board: –...
Page 52: System Memory
10. Install the blade in the enclosure. 11. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide, at support.dell.com/manuals. System Memory Your system supports DDR3 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). It supports DDR3 and DDR3L voltage specifications.
Page 53 Figure 21. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1, A5, and A9 channel 1: memory sockets A2, A6, and A10 channel 2: memory sockets A3, A7, and A11 channel 3: memory sockets A4, A8, and A12 Processor 2 channel 0: memory sockets B1, B5, and B9 channel 1: memory sockets B2, B6, and B10...
Page 54: General Memory Module Installation Guidelines
channel 1: memory sockets C2, C6, and C10 channel 2: memory sockets C3, C7, and C11 channel 3: memory sockets C4, C8, and C12 Processor 4 channel 0: memory sockets D1, D5, and D9 channel 1: memory sockets D2, D6, and D10 channel 2: memory sockets D3, D7, and D11 channel 3: memory sockets D4, D8, and D12 The following table shows the memory populations and operating frequencies for the supported configurations.
Page 55: Mode-specific Guidelines
• Populate four DIMMs per processor (one DIMM per channel) at a time to maximize performance. • If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory module(s) or slower depending on system DIMM configuration. •...
Page 56: Sample Memory Configurations
With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel. For example, in a dual-processor configuration with sixteen 4 GB dual-rank DIMMs, the available system memory is: 3/4 (ranks/channel) × 16 (DIMMs) × 4 GB = 48 GB, and not 16 (DIMMs) × 4 GB = 64 GB. NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error.
Page 57 System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed B4, B5, B6, B7, B8, B9, B10, B11, B12 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, B1, B2, 2R x4, 1600 MT/s B3, B4, B5, B6 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8,...
Page 58 Table 4. Memory Configurations – Four Processors System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 1R x8, 1333 MT/s A1, B1, C1, D1 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, B1, B2, C1, C2, D1, D2 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, B1, B2, B3, C1, C2,...
Page 59: Removing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 60: Installing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 61 CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/ DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the DIMMs and the processor. Remove the blade from the enclosure.
Page 62: Nvram Backup Battery
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 63: Storage Controller Card/pcie Extender Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 64 Figure 24. Removing and Installing a Storage Controller Card 1. screws (2) 2. storage controller card 3. tabs (2) 4. connector...
Page 65: Installing The Storage Controller Card/pcie Extender Card
Figure 25. Removing and Installing a PCIe Extender Card 1. PCIe extender card 5. support bracket 2. screws (2) 6. notch 3. connector 4. tab Installing The Storage Controller Card/PCIe Extender Card Holding by its edges, position the storage controller card/PCIe extender card so that the card-connector aligns with the system board connector.
Page 67: Troubleshooting Your System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 68: Troubleshooting Hard Drives
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 69: Troubleshooting An Internal Sd Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 70: Troubleshooting The Nvram Backup Battery
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 71: Using System Diagnostics
Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).
Page 72: System Diagnostic Controls
Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...
Page 73: Jumpers And Connectors
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 74: System Board Connectors
System Board Connectors Figure 26. System Board Connectors Table 6. System Board Connectors Item Connector Description PWRD_EN, NVRAM_CLR System configuration jumpers MANAGEMENT RISER Management riser card connector MEZZ1_FAB_C Mezzanine card connector for Fabric C MEZZ2_FAB_B Mezzanine card connector for Fabric B SD vFlash card connector NOTE: The SD vFlash card connector is located underneath network daughter card 1.
Page 75: Disabling A Forgotten Password
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 76 Relocate the jumper plug to disable the password feature. Reinstall the system board. Close the blade. Install the blade in the enclosure. When the blade is on, the power-on indicator is solid green. Allow the blade to finish booting. The existing passwords are not disabled (erased) until the system boots with the password removed. However, before you assign a new system and/or setup password, you must reinstall the password jumper.
Page 77: Technical Specifications
Technical Specifications Processor Processor type Up to four Intel Xeon processor E5-4600 product family Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Forty-eight 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-rank), and 32 GB (quad-rank) LRDIMMs 32 GB (quad-rank)
Page 78 CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.
Page 79 Do not install more than 40 DIMMs • The following do not support expanded operating temperature range: – PCIe SSD – Express flash – LRDIMMs – 130 W four-core processors – Non Dell-qualified peripheral cards and/or peripheral cards greater than 25 W...
Page 81: System Messages
System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber.
Page 82 Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 name > current is less than the lower warning Message The system board <...
Page 83 Error Code Message Information name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help.
Page 84 Error Code Message Information name > current is outside of range. LCD Message Disk drive bay < name > current is outside of the optimum range. Details Disk drive bay < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
Page 85 Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0315 Message System level current is greater than the upper critical threshold. LCD Message System level current is outside of range.
Page 86 Error Code Message Information 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0320 Message Chassis power level current is greater than the upper warning threshold. Details Chassis power level current is outside of the optimum range. Action 1.
Page 87 Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events. ASR0002 Message The watchdog timer powered off the system. Details The operating system or an application failed to communicate within the time-out period.
Page 88 Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was shutdown. Action Check the operating system, application, hardware, and system event log for exception events. ASR0103 Message The OS watchdog timer powered down the system. Details The operating system or an application failed to communicate within the time-out period.
Page 89 Error Code Message Information Details The system board battery is either missing, bad, or unable to charge due to thermal issues. Action Check system fans. Replace the system board battery. BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed.
Page 90 Error Code Message Information bay > is absent. Check battery. LCD Message Battery for disk drive bay < Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. BAT0015 name > battery is low. Message The <...
Page 91 Error Code Message Information number > has a thermal trip. Check CPU heat sink. LCD Message CPU < Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat-sink.
Page 92 Error Code Message Information Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure the processor is seated correctly. 3. If the issue persists, see Getting Help. CPU0008 number >...
Page 93 Error Code Message Information number > temperature is outside of range. Check fans. LCD Message CPU < Details System performance may be degraded. Action Check system operating environment, fans, and heat-sinks. CPU0104 number > temperature is outside of range. Message CPU <...
Page 94 Error Code Message Information damage to the processor or other electronic components in side the system. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4.
Page 95 Error Code Message Information 4. If the issue persists, see Getting Help. CPU0701 number > protocol error detected. Message CPU < number > protocol error detected. Power cycle system. LCD Message CPU < Details System event log and operating system logs may indicate that the exception is external to the processor.
Page 96 Error Code Message Information CPU0704 number > machine check error detected. Message CPU < LCD Message CPU < number > machine check error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1.
Page 97 Error Code Message Information Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help. CPU0804 number >...
Page 98 Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The <...
Page 99 Error Code Message Information Action If removal was unintended, check presence, then reinstall or reconnect. HWC2006 name > is not installed correctly. Message The < name > is not installed correctly. Check connection. LCD Message The < Details The device may be necessary for proper operation. System functionality may be degraded.
Page 100 Error Code Message Information HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU. LCD Message Incompatibility between BMC/iDRAC firmware and CPU. Update firmware. Details A hardware incompatibility was detected between BMC/iDRAC firmware and Processor(s). An iDRAC or BMC firmware update is needed.
Page 101 Error Code Message Information Action Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card. HWC5004 name >. Message A link tuning failure detected on < Details CMC has old firmware. After updating the firmware the CMC will recognize the device.
Page 102 Error Code Message Information Details The IOM module performance may be impacted. Action If the issue persists, see Getting Help. HWC6000 name > controller is offline. Message The < Details Information and status from the controller is unavailable. Action Remove and reapply input power. If the issue persists, see Getting Help.
Page 103 Error Code Message Information Action Review System Log or front panel for additional information. HWC7008 number > health changed to a warning state from more Message Server < number > health changed to a critical state from severe state. Server < a non-recoverable state.
Page 104 Error Code Message Information MEM0002 Message Parity memory errors detected on a memory device at location location >. < Details The memory is operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help.
Page 105 Error Code Message Information MEM0010 location > is over heating. Message Memory device at location < LCD Message Memory device < location > is over heating. Check fans. Details System performance is degraded. Action If unexpected, review system logs for power or thermal exceptions. MEM0022 location >...
Page 106 Error Code Message Information MEM1012 location > is in a degraded state. Message Memory device at location < Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help.
Page 107 Error Code Message Information Action Review system logs for memory exceptions. reinstall memory at location > location < MEM1214 Message Memory redundancy is degraded. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
Page 108 Error Code Message Information Action Review system event log for platform events capable of shutting the system down. OSE0005 Message Agent is not responding. Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception. Action Review operating system logs and system video for additional information.
Page 109 Error Code Message Information PCI1302 Message A bus time-out was detected on a component at bus bus >device< device >function < func >. < Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Page 110 Error Code Message Information Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus bus >device< device >function < func >. <...
Page 111 Error Code Message Information PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1346 number >.
Page 112 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1360 number >. Message A bus fatal error was detected on a component at slot < number >. Re-seat PCI card. LCD Message Bus fatal error on slot <...
Page 113 Error Code Message Information Details Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support FlexAddress. Action Update BIOS, BMC/iDRAC, LOM, and mezzanine card firmware. If the issue persists, see Getting Help. PCI3004 number > failed to support Message Device option ROM on mezzanine card <...
Page 114 Error Code Message Information Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PDR0001 number >. Message Fault detected on drive < number >. Check drive. LCD Message Fault detected on drive < Details The controller detected a failure on the disk and has taken the disk offline.
Page 115 Error Code Message Information Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help. PDR1024 number > in disk drive bay < bay >. Message Drive mismatch detected for drive < number >...
Page 116 Error Code Message Information PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help.
Page 117 Error Code Message Information Details System BIOS detected a parity error during post. Action Remove and reapply input power. If the issue persists, see Getting Help. PST0138 Message SuperIO failed. LCD Message SuperIO failure. Power cycle system. Details System BIOS detected a failure with the SIO. Action Remove and reapply input power.
Page 118 Error Code Message Information PST0143 Message Intel Trusted Execution Technology (TXT) fatal error. LCD Message Intel Trusted Execution Technology (TXT) fatal error. Details TXT boot failed. This could be related to memory errors or an error with the system TXT configuration. A socketed TPM module may have been removed.
Page 119 Error Code Message Information LCD Message Incorrect memory configuration. Review User Guide. Details System BIOS detected an invalid memory population. Action Reinstall memory to match supported memory configuration. PST0254 Message General failure after video. LCD Message General failure after video. Check screen message. Details System BIOS detected a functional or configuration issue during system POST.
Page 120 Error Code Message Information PSU0004 number > is outside of the Message The power input for power supply < allowable range. number > is outside of range. Check PSU LCD Message Power input for PSU < cables. Details The operating requirements for the power supply may be found in this manual or on the power supply itself.
Page 121 Error Code Message Information number > is absent. Check PSU. LCD Message PSU < Details The supply has been removed or has failed. Action 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage.
Page 122 Error Code Message Information Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption.
Page 123 Error Code Message Information Action If unintended, review system configuration changes and power policy. PWR1006 Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity. Action Review system configuration, upgrade power supplies or reduce system power consumption.
Page 124 Error Code Message Information RFM1006 name > is offline. Message Removable Flash Media < Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media.
Page 125 Error Code Message Information RFM1024 Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media.
Page 126 Error Code Message Information RFM1205 Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations. LCD Message Internal Dual SD Module is not redundant. Insufficient resources. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state.
Page 127 Error Code Message Information SEC0001 Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance may be degraded. Action Close the drive bay. Check system logs. SEC0002 Message The I/O card area is open. Details The I/O card area is open.
Page 128 Error Code Message Information SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify hardware inventory. Check system logs. SEC0040 Message A critical stop occurred during OS load.
Page 129 Error Code Message Information Action Check system hardware inventory and software configuration. SEC0600 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies.
Page 130 Error Code Message Information Action If unintended, re-enable logging. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. SEL0008 Message Log is full. Details When the event log is full, additional events are not written to the log.
Page 131 Error Code Message Information a platform event (such as power down, cycle, interrupt, and send alert). Action Review platform event configuration. SEL1211 Message The time-stamp clock could not be synchronized. Details The time stamp on system event log events may not correlate to the system time.
Page 132 Error Code Message Information Details An action or failure has taken place that breaks CMC redundancy. Action Check the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy is degraded. Details An action or failure has taken place that breaks CMC redundancy.
Page 133 Error Code Message Information SWC4004 Message A firmware or software incompatibility detected between iDRAC in number > and CMC. slot < Details FlexAddress is not implemented in one of the versions of firmware. Action Check the firmware versions of iDRAC and CMC. Update with the latest version.
Page 134 Error Code Message Information name > temperature is outside of range. LCD Message System board < Details Ambient air temperature is too warm or one or more fans may have failed. name > temperature is outside of the optimum Action The system board <...
Page 135 Error Code Message Information Details Ambient air temperature is too warm or one or more fans may have failed. name > temperature is outside of the optimum Action The system board < range. Check Fans. TMP0109 number > temperature is greater than the upper Message The memory module <...
Page 136 Error Code Message Information Action Check the system operating environment and review event log for fan failures. TMP0115 name > temperature is greater than the upper critical threshold. Message The < name > temperature is outside of range. Check Fans LCD Message The <...
Page 137 Error Code Message Information name > temperature is outside of range. Check Fans. LCD Message System inlet < Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures.
Page 138 Error Code Message Information TMP0130 Message The control panel temperature is less than the lower warning threshold. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0132 Message The control panel temperature is greater than the upper warning threshold.
Page 139 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.
Page 140 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.
Page 141 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 142 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 143 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 144 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 145 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 146 Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.
Page 147 Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.
Page 148 Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.
Page 149 Error Code Message Information 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. VLT0232 number > < name > voltage is greater than the Message The mezzanine card < upper warning threshold. Details System hardware detected an over voltage or under voltage condition.
Page 150: Warning Messages
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
Page 151: Getting Help
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

Dell PowerEdge M820 Systems Owner's Manual

Troubleshooting

Also See for Dell PowerEdge M820 Systems

Related Manuals for Dell PowerEdge M820 Systems

Summary of Contents for Dell PowerEdge M820 Systems

Comments to this Manuals

Latest comments: