Troubleshooting - Fortec Star INNOVATION User Manual

15. Troubleshooting

There may be various reasons for the abnormal behavior of the receiver. Check based on
the procedure shown in the table below.
Problem
No display VFD on the front
panel.
No picture
No sound
Poor picture quality
Remote Control does not
operate
Service is not running or
scrambled
Poor HD picture quality
connected by YpbPr or
HDMI
Not working
Solution
Connect power cord properly into the power outlet and turn on the
front panel AC power switch.
Ensure that the STB is switched on.
Check connections to the receiver.
Check the volume level of the TV and STB.
Check the mute status of the TV and STB.
Check the connection for audio cable.
Check the signal level, if this is considered as too low then try
adjusting the alignment of your dish.
Aim the remote control at the receiver.
Check and replace batteries.
Press the STB button.
Check whether the common interface module and smart card is
correctly inserted.
Check that the smart card is an appropriate card for the selected
service.
Change the HD output resolution in the TV Setting Menu.
Remove the power cord or AC switch OFF/ON in front panel.
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