Support - Axis Video Server User Manual

Axis video server - Troubleshooting
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Emergency recovery procedure
If power or the network connection to the Axis video server is lost during the upgrade, the
process will fail and the unit will become unresponsive. A flashing red Status LED
indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is
found on the underside label on the product casing.
1. Unix/Linux - From the command line, type the following:
arp -s <IP address of Axis video server> <Serial number> temp
ping -s 408 <IP address of Axis video server>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of Axis video server> <Serial number>
ping -l 408 -t <IP address of Axis video server>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press
CTRL+C to stop Ping.
3. Open a web browser and type in the Axis video server's IP address. In the page that
appears, use the Browse button to select the upgrade file to use, e.g. axis241qa.bin or
axis241sa.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and
show a steady green on the Power and Status LEDs and flashing green or amber on the
Network LED.
5. Reinstall the Axis video server.
If the emergency recovery procedure does not get the Axis video server up and running
again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis support, please help us help you resolve your problems expediently by
providing a server report, log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
Log file - go to Setup > System Options > Logs & Reports. The Log file records events
within the unit since the last restart of the system and can prove a useful diagnostic tool
for troubleshooting.