Transferring Calls - Aastra 9143i User Manual

Transferring Calls

Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to. If the party you are transferring the call to does not answer, the transferred call rings back to
your extension.
Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, remain on the line until the receiving party answers the call.
After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
Use the following procedure to transfer a call to another extension. Use the following illustration
as a reference.
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Transfer Key. You should hear a dial tone as a second line opens up.
3. Dial the extension number (or the outside number) to Party 2. This is the Party for which you
want to transfer Party 1.
4. To complete a "blind" transfer, press the Transfer Key again before the receiving end
answers. To complete a consultive transfer, remain on the line to speak with the Party 2,
before pressing the Transfer Key again to transfer Party 1 to Party 2. To cancel the transfer,
select Cancel on the display screen.
104
IP Phone UI
Options
Directory
Save
Delete
Conf
Xfer
1 2 ABC 3 DEF
4 GHI 5 JKL 6 MNO
L3
7 PQRS 8 TUV 9 WXYZ
L2
L1
#
* 0
Mute
Transfer
Key
Model 9143i IP Phone User Guide