Submitting A Service Request - Cisco 3951 Administration Manual

Unified sip phone for cisco unified callmanager 5.1

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Table of Contents

Preface

Obtaining Technical Assistance

Access to all tools on the Cisco Technical Support & Documentation website

requires a Cisco.com user ID and password. If you have a valid service contract

but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Use the Cisco Product Identification Tool to locate your product serial number

Note

before submitting a request for service online or by phone. You can access this

tool from the Cisco Technical Support & Documentation website by clicking the

Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing

Cisco Product Identification Tool from the alphabetical list. This tool offers

three search options: by product ID or model name; by tree view; or, for certain

products, by copying and pasting show command output. Search results show an

illustration of your product with the serial number label location highlighted.

Locate the serial number label on your product and record the information before

placing a service call.

Displaying and Searching on Cisco.com

Tip

If you suspect that the browser is not refreshing a web page, force the browser to

update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical

documentation, not the entire Cisco.com website. On the Cisco.com home page,

click the Advanced Search link under the Search box and then click the

Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical

document, click Contacts & Feedback at the top of any Cisco.com web page.