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Internet: FTP servers
Support information and software updates are posted to two File
Transfer Protocol (FTP) servers: ftp.info.apple.com, and
ftp.support.apple.com.
ftp.info.apple.com
• Host name: ftp.info.apple.com
• IP number: 204.96.16.4
• Path: ftp/Apple.Support.Area/Apple.SW.Updates
ftp.support.apple.com
• Host name: ftp.support.apple.com
• IP number: 130.43.6.3
• Path: /pub/Apple.SW.Updates
You can log onto Apple's ftp.info.apple.com server via the America
Online file transfer protocol (ftp) gateway. To do this, you'll need
an America Online account. Once you're online, follow these steps:
1. Use the keyword ftp to take you to the ftp area.
2. Click the FTP button (disk with sunglasses icon).
3. In the favorite sites list, double-click ftp.info.apple.com
A dialog box will appear with the ftp.info.apple.com welcome
screen.
4. Click the OK button.
5. Double-click the Apple.Support.Area folder to open it.
6. Double-click the Apple.Software.Updates folder to open it.
Each time you open a folder, a new Mac OS window opens.
Obtaining online support and updated Mac OS software
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