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• Your computer has a software problem.
Press Z-Option-Esc to quit the application program in use
when the problem occurred. If this works, you can save the
documents open in other programs before restarting.
Restart your computer. See Start over on page 6-4 for
instructions.
Check the startup disk and program you were using when
the problem occurred. Make sure that all programs, desk
accessories, and system extensions you are using are
compatible with the system software. Try starting up the
computer from the CD-ROM disc that contains system
software. (For instructions on how to start up your computer
from the CD-ROM disc, see Starting up from a CD-ROM disc
on page 6-45.) If your computer starts up normally, there may
be an extension conflict.
If the problem recurs, you may need to reinstall system
software. See Installing or reinstalling system software on page
6-48 for instructions.
If none of these procedures solves the problem, consult the service
and support information that came with your computer for
instructions on how to contact a Motorola-authorized service
provider or Motorola for assistance.
Typing on the keyboard produces nothing on the screen.
One of the following is probably the cause:
• You have not selected any text or set the insertion point.
Make sure the program is the active program. Place the arrow
or pointer in the active window and click to set an insertion
point or drag to select text (if you want to replace the text).
• The keyboard is not connected properly.
Power down the computer and check that the keyboard cable
is connected securely at both ends.
Solutions to common problems
6
6-17
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