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Troubleshooting
Start over
6
6-4
Often you can eliminate a problem simply by starting over.
If you can, save any open documents before restarting the
computer. If your computer is frozen and does not respond to
anything you do, or if you have a "bomb" message on the screen,
saving your work may not be possible. You can try pressing Z-
Option-Esc to quit the program in use when the problem occurred.
If this works, you can then save the documents open in other
programs before restarting. Be sure to restart the computer
immediately after you save your documents. Quitting a program
using Z-Option-Esc may leave corrupted data in the computer's
memory. This corrupted data is erased when you restart the
computer.
To restart your computer, try the following steps:
• If you can, choose Restart from the Special menu or from
the dialog box.
Dialog boxes contain messages from the computer. If
something goes wrong, a message may appear on the screen,
asking you to restart the computer.
• If you cannot choose Restart, press the Power key on the
keyboard or on the front of the computer.
Select Restart from the dialog box.
• If the Power key does not work, hold down the Z and
Control keys while you press the keyboard Power key.
This key combination restarts the computer. (Use this key
combination only when you cannot choose Restart from the
Special menu.)
• If your computer still does not respond, power it off with
the power switch on the front of the computer, wait at least
10 seconds, and then power it on again.
If the computer does not power off, try pressing and holding
down the power button for 3–4 seconds.
User's Guide
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