HP Integrity rx2800 i2 Quickspecs page 17

QuickSpecs
Services and Support
Installation and startup by an HP technical specialist
Availability of an HP service specialist to answer basic questions during the delivery of this service
Delivery of the service at a mutually scheduled time convenient to your organization
Verification prior to installation that all service prerequisites are met
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and services. HP Proactive Select services start with a proactive
delivery plan that is developed by an Account Support Manager (ASM) and you together. The proactive delivery plan will identify your IT
goals and critical success factors.
Service benefits
Access to a list of flexible and customizable proactive service activities
Choose from a variety of service activities addressing both technology and process needs
Have the ability to change the proactive delivery plan during the review meetings
Enhance your in-house IT team with complementary assistance from HP
Improved time to solution
Reduce business risk and project costs by accessing HP specialists
Simplify IT operational procedures by leveraging HP best practices
Assigned Account Support Manager
Proactive delivery plan and review meeting
Proactive service credits redeemable for specific service activities of your choice
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business environment - from the desktop
to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of
your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit:
http://www.hp.com/support
HP Insight Remote Support software delivers secure remote monitoring and support for your HP Servers and Storage, 24 X 7, so you
can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for
hardware failure using secure technology that's been proven at thousands of companies around the world. In many cases, you can
avoid problems before they occur.
DA - 13770 Worldwide — Version 14 — December 10, 2013
HP Integrity rx2800 i2 Server
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