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Troubleshooting
10
1) IF THE POWER LED DOES NOT COME ON.
Make sure the battery is securely plugged into the printer, the adapter, and the power outlet. Also, make sure that power is
supplied to the power outlet. If the outlet is controlled by a switch or timer, use another outlet. If using the printer on batteries,
make sure the battery is charged and securely plugged in.
1) IF THE POWER LED IS ON BUT PAPER DOES NOT FEED.
This may be a head jam condition, first turn off the printer and make sure there is no paper stuck in the mechanism; however do
not use force or a sharp object to remove the jammed paper.
2) IF THE PAPER IS NOT FEEDING PROPERLY.
If the printout looks squashed, make sure that the paper roll moves freely on the paper holder. If the paper is wrinkled on the
edges, the roll may not be loaded properly. In that case remove the paper and reload and make sure the paper path is straight.
3) IF THE PRINTER DOES NOT COMMUNICATE WITH THE HOST.
Run the self test to check that the printer works properly. If the self test does not work contact your dealer or qualified service
person. If the self test works properly, check the following:
You are using the right interface cable.
The connection on both ends of the cable between the printer and the host.
The data transmission setting may be different between the printer and the host. Use the self test to check the printer
configuration.
If using the IrDA port, make sure the printer is within 1 m of the host.
If using the IrDA port, make sure nothing is between the host and the printer or blocking the lenses.
If using the IrDA port outdoors change the orientation of the printer to avoid excessive light.
4) IF A LINE OF DOTS IS MISSING IN THE PRINTOUT.
The print head may be damaged. Contact your dealer or qualified service person.
5) IF THE PRINTER ERROR LED IS BLINKING.
Printer is out of paper, the cover is open, or the battery is low.
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