Grandstream Networks GXV-3000 User Manual
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Grandstream Networks GXV-3000 User Manual

Grandstream Networks GXV-3000 User Manual

Innovative ip video phone
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Grandstream Networks, Inc.
GXV-3000 User Manual
User Manual
GXV-3000
Innovative IP Video Phone
For Firmware Version 1.0.0.27
Grandstream Networks, Inc.
www.grandstream.com
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  • Page 1 Grandstream Networks, Inc. GXV-3000 User Manual User Manual GXV-3000 Innovative IP Video Phone For Firmware Version 1.0.0.27 Grandstream Networks, Inc. www.grandstream.com - 1 -...

  • Page 2: Table Of Contents

    3 PRODUCT OVERVIEW - 8 - 3.1 K - 9 - EATURES 3.2 H - 11 - ARDWARE PECIFICATION 4 USING GXV-3000 IP VIDEO PHONE - 12 - 4.1 G - 12 - ETTING AMILIAR WITH 4.2 G - 13 - ETTING...
  • Page 3 Grandstream Networks, Inc. GXV-3000 User Manual 5.3 C - 43 - ONFIGURATION THROUGH ENTRAL ROVISIONING ERVER 6 SOFTWARE UPGRADE - 44 - 6.1 F TFTP/HTTP - 44 - IRMWARE PGRADE THROUGH 6.2 C - 46 - ONFIGURATION OWNLOAD 6.3 M...

  • Page 4: Welcome

    Thank you for purchasing Grandstream award-winning GXV-3000 Video IP Phone. You made an excellent choice and we hope you will enjoy all its capabilities. Grandstream GXV-3000 SIP IP Video Phone is a next generation advanced IP videophone based on SIP and H.264 standard. Built upon Grandstream’s innovative technology, the GXV-3000 IP Video telephone offers a rich set of functionality, ease of use, superb sound and video quality, stylish exterior design and highly attractive price.

  • Page 5: Installation

    5) One Ethernet Cable 6) Two Wall Mount Sustaining Brackets 2.2 Connecting Your Phone Following is a backside picture of GXV-3000, each connection port is labeled with the name in the following table: Table 2-1: The connectors on the GXV-3000 phone: USB Interface for external USB device like flash to store captured image, ring tones and phone address books, etc.

  • Page 6: Wall Mount

    2.5mm Headset port 2.3 Wall Mount GXV-3000 can be wall mounted. The two wall mount sustaining brackets can be attached to the bottom of the main body: User can simply place the device against the wall with two holes to the fixed hanger and the two sustaining brackets balance the bottom to position the phone on the wall.

  • Page 7: Safety Compliances

    GXV-3000 User Manual 2.4 Safety Compliances The GXV-3000 phone is compliant with various safety standards including FCC/CE. Its power adaptor is compliant with UL standard. The phone should only be operated with the universal power adaptor provided with the package. Damages to the phone caused by using other unsupported power adaptors are not covered by the manufacturer’s warranty.

  • Page 8: Product Overview

    Grandstream Networks, Inc. GXV-3000 User Manual Product Overview GXV-3000 IP Video Phone is designed to be used in general household or office. The following photo illustrates the appearance of a GXV-3000 IP Video phone. Front View Back View - 8 -...

  • Page 9: Key Features

    GXV-3000 User Manual 3.1 Key Features Grandstream GXV-3000 IP Video Phone is a next generation advanced IP video telephone based on industry’s open standard SIP (Session Initiation Protocol) and H.264. Built upon Grandstream’s innovative technology, GXV-3000 IP Video Phone features superb audio and video quality, rich functionalities, stylish exterior design and highly attractive price.
  • Page 10 Grandstream Networks, Inc. GXV-3000 User Manual configurable screen-saver pictures, still picture capture/store/send (VGA resolution), visual voice message indicator, intuitive graphic user interface enabled by 5 navigation buttons, etc. Support 2 USB (2.0) host ports, 1 audio and 1 video output jack (capable of outputting video to an external TV simultaneously), headset jack (2.5mm)

  • Page 11: Hardware Specification

    Grandstream Networks, Inc. GXV-3000 User Manual 3.2 Hardware Specification The table below describes the hardware specification of GXV-3000: Model GXV-3000 Dual 10M/100M auto-sensing Ethernet ports Ethernet Port Switch or router/NAT mode configurable 5.6 inch TFT color LCD Advanced CMOS sensor (VGA resolution),...

  • Page 12: Using Gxv-3000 Ip Video Phone

    Using GXV-3000 IP Video Phone 4.1 Getting Familiar with LCD GXV-3000 IP Video phone has a 5.6 inch TFT color LCD. Here is the sample LCD display showing the phone is registered to VoIP service providers’ SIP server/proxy with one missed call icon.

  • Page 13: Getting Familiar With Keypad

    Grandstream Networks, Inc. GXV-3000 User Manual Handset, Speakerphone and Ring Volume Icon: 0-7 scales to adjust handset / speakerphone / ring volume Real-time Clock: Synchronized to Internet time server Time zone configurable via web browser Time Icon: AM for the morning PM for the afternoon 4.2 Getting Familiar with Keypad...
  • Page 14 Grandstream Networks, Inc. GXV-3000 User Manual GXV-3000 IP Video phone has 30 key buttons: Key Button Key Button Definitions LINE1-LINE3 3 Line keys with LED, can be configured to different SIP profile Next “Menu Item” when phone is in keypad configuration mode UP ↑...

  • Page 15: Making And Answering Phone Calls

    When LINE3 is pressed, user will hear dial tone and see “Asterisk PBX”. For outgoing calls, GXV-3000 will pick up the LINE pressed, which the LED will be lit up in solid red color. User can switch the dialing account before dialing any digits by pressing the same LINE button one or more times.

  • Page 16: Making Calls

    LINE if it is not in use. When the “virtually” mapped line is in use, GXV-3000 will flash the next available LINE (from Left to Right) in red color. A LINE is defined as “ACTIVE” when it is making or receiving a call, and its corresponding LINE LED is lit up in solid RED.
  • Page 17 Grandstream Networks, Inc. GXV-3000 User Manual To make a direct IP calling, press “OK” button to bring up MAIN MENU, the select “Direct IP Call” in the MENU and press OK to select, then key in the 12-digit target IP address, press OK key again to call out.

  • Page 18: Receiving Calls

    “HOLD” by pressing another available LINE for making or receiving other phone calls. 4.3.7 Call Waiting and Switch between Calls GXV-3000 can switch to another line for making or answering calls and automatically put an ACTIVE call on Hold.

  • Page 19: 3-Way Conferencing (Pending: Only Work In Audio Mode)

    LINE. 4.3.10 Checking Message and Message Waiting Indication When GXV-3000 is on-hook, pressing the MSG button will trigger the phone to call the VoiceMail Server (VMS) configured for the primary account. If a line/account is selected first, it dials the VMS configured for that account.

  • Page 20: Camera Block

    Grandstream Networks, Inc. GXV-3000 User Manual When phone is idle, press the Mute/Delete key will function as a shortcut to Enable/Disable the DND (Do Not Disturb). When enabled, the red icon (Do Not Disturb) will blink in the LCD to remind user the DND is activated.

  • Page 21: Call Features

    GXV-3000 User Manual 4.4 Call Features GXV-3000 series phone supports a list of call features: Caller ID Block (or Anonymous Call), Disable/Enable Call Waiting, Call Forward on Busy, Delay, or Unconditional, etc. Following table shows the call features of GXV-3000 series phone.

  • Page 22: Configuration Guide

    Grandstream Networks, Inc. GXV-3000 User Manual Configuration Guide 5.1 Configuration with Keypad When the phone is on hook, press the OK button to enter MENU mode. When the phone goes off hook or a call comes in, the phone automatically exits the MENU state and prepares for the call. It also exits the MENU state if left idle for 20 seconds.
  • Page 23 Grandstream Networks, Inc. GXV-3000 User Manual - 23 -...

  • Page 24: Configuration With Web Browser

    Phone-IP-Address is the IP address of the phone, which showed in the LCD screen. 5.2.2 End User Configuration Once this HTTP request is entered and sent from a Web browser, the GXV-3000 will respond with the following login screen:...
  • Page 25 Grandstream Networks, Inc. GXV-3000 User Manual Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS ACCOUNT 1 ACCOUNT 2 ACCOUNT 3 Web Access: HTTP HTTPS Web Port: (default for HTTP is 80 and HTTPS is 443) End User (purposely not displayed for security protection)
  • Page 26 NAT router mode (not ready yet) • To use the PPPoE feature the PPPoE account settings need to be set. The GXV-3000 will attempt to establish a PPPoE session if any of the PPPoE fields is set.
  • Page 27 Grandstream Networks, Inc. GXV-3000 User Manual Time Zone This parameter controls how the date/time is displayed according to the specified time zone. Daylight Savings Time This parameter controls whether the time will be displayed in daylight savings time or not. If set to “Yes”, then the displayed time will be 1 hour ahead of normal time.
  • Page 28 All Rights Reserved Grandstream Networks, Inc. 2005-2006 Hardware Revision Hardware version number: Main Board, Interface Board MAC Address The device ID, in HEX format. This is a very important ID for ISP troubleshooting. IP Address This field shows IP address of GXV-3000 - 28 -...

  • Page 29: Advanced User Configuration

    This field shows whether the PPPoE connection is up if connected to DSL PPPoE Link Up modem. This field shows what kind NAT router the GXV-3000 is connected to. It is Detected NAT Type based on STUN protocol resolution result.
  • Page 30 Grandstream Networks, Inc. GXV-3000 User Manual Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS ACCOUNT 1 ACCOUNT 2 ACCOUNT 3 Admin (purposely not displayed for security protection) Password: G723 rate: 6.3kbps encoding rate 5.3kbps encoding rate Silence Suppression: Voice Frames...
  • Page 31 Yes (configuration update via keypad is disabled if set to Yes) update: Update Cancel Reboot All Rights Reserved Grandstream Networks, Inc. 2005-2006 Administrator password. Only administrator can configure the “Advanced Settings” Admin Password page. Password field is purposely left blank for security reason after clicking update and saved.
  • Page 32 Grandstream Networks, Inc. GXV-3000 User Manual Voice Frames This field contains the number of voice frames to be transmitted in a single Ethernet per TX packet (be advised the max. size of Ethernet packet is 1500 byte (or 120k bit) so user should be aware that there IS a limit there).
  • Page 33 Here “:6688” is the specific TCP port that the HTTP server is listening at, it can be omitted if using default port 80. Note: If Auto Upgrade is set to No, GXV-3000 will only do HTTP download once at boot up.
  • Page 34 NTP server This parameter defines the URI or IP address of the NTP (Network Time Protocol) server which is used by GXV-3000 to display the current date/time. Distinctive Customer Ring Tone 1 to 3 with associate Caller ID: when selected, if Caller ID is...
  • Page 35 Grandstream Networks, Inc. GXV-3000 User Manual Quick IP Call This model has the ability to dial an IP address under the same LAN/VPN segment Mode by simply pressing the last octet in the IP address, without SIP server required. In the Advanced Settings page there is an option "Use Quick IP-call mode", by default it is set to No.

  • Page 36: Individual Account Settings

    Grandstream Networks, Inc. GXV-3000 User Manual 5.2.4 Individual Account Settings Three independent SIP accounts each has its own configuration page. Their configurations are identical. The following is a screen shot of SIP Account 2 settings. Grandstream Device Configuration STATUS BASIC SETTINGS...
  • Page 37 H.264 H.264 choice 1: choice 2: (in listed order) Jitter Delay: Medium Enable Video: H.264 payload type: (between 96 and 127, default is 99) Special Feature: Standard Update Cancel Reboot All Rights Reserved Grandstream Networks, Inc. 2005-2006 - 37 -...
  • Page 38 Use DNS SRV: Default is No. If set to Yes the client will use DNS SRV to look up server. If the GXV-3000 has an assigned PSTN telephone number, this field should User ID is Phone be set to “Yes”. Otherwise, set it to “No”. If “Yes” is set, a “user=phone”...
  • Page 39 STUN server. If the detected NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the GXV-3000 will attempt to use its mapped public IP address and port in all of its SIP and SDP messages.
  • Page 40 • System Ring Tone: when selected, all calls will ring with system ring tone. • Customer Ring Tone 1 to 3: when selected, GXV-3000 will ONLY play this ring tone for all the incoming calls for this account. If this parameter is set to “Yes”, the “From” header in outgoing INVITE...

  • Page 41: Saving The Configuration Changes

    ACCOUNT 3 Your configuration changes have been saved. They will take effect on next reboot. Reboot All Rights Reserved Grandstream Networks, Inc. 2005-2006 User is recommended to power cycle the IP phone after seeing the above message. - 41 -...

  • Page 42: Rebooting The Phone From Remote

    You may relogin by clicking on the link below in 30 seconds. Click to relogin All Rights Reserved Grandstream Networks, Inc. 2004 At this point, user can relogin to the phone after waiting for about 30 seconds. - 42 -...

  • Page 43: Configuration Through Central Provisioning Server

    5.3 Configuration through Central Provisioning Server Grandstream GXV-3000 can be automatically configured from a central provisioning system. When GXV-3000 boots up, it will send TFTP or HTTP request to download configuration file which is “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXV-3000.

  • Page 44: Software Upgrade

    If the configured upgrade server is found and a new code image is available, the GXV-3000 phone will attempt to retrieve the new image files by downloading them into the phone’s SRAM. During this stage, the GXV-3000 phone’s LCD will show firmware file downloading process.
  • Page 45 Unzip the file and put all of them under the root directory of the TFTP server. Put the PC running the TFTP server and the GXV-3000 phone in the same LAN segment. Please go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade.

  • Page 46: Configuration File Download

    GXV-3000 User Manual 6.2 Configuration File Download Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP. “Upgrade Server” is the TFTP or HTTP server path for configuration file. It needs to be set to a valid URL, either in FQDN or IP address format.

  • Page 47: Usb 2.0 Port

    Grandstream Networks, Inc. GXV-3000 User Manual Auxiliary Ports 7.1 USB 2.0 Port When a USB device is plugged into one of the two USB 2.0 ports, an icon will show up in the lower part of the LCD to illustrate the connected device. Following is the snap shot of the LCD when an USB...

  • Page 48: Capture Pictures Via Usb Port

    Grandstream Networks, Inc. GXV-3000 User Manual 7.1.1 Capture pictures via USB port When a USB flash drive is plugged into the USB port and icon showed up to illustrate the drive is ready, user can snap shot or capture the picture showed on the LCD and save it into the flash disk.
  • Page 49 GXV-3000 User Manual 7.2 RCA style stereo audio & composite video output The picture below shows the connection of GXV-3000 to TV set which allows use to watch the video and hear the audio on home TV set. Figure 7-2:...

  • Page 50: Headset Jack

    GXV-3000 User Manual 7.3 Headset Jack The picture below shows the handset and headset connectors’ wiring schema of GXV-3000. Figure 7-3: As show in the schema, the left side is pin assignment of a RJ-22 handset plug; while the right side is showing a normal 2.5mm headset plug.

  • Page 51: Restore Factory Default Setting

    Please BACKUP or out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider. Please disconnect network cable and power cycle the unit before trying to reset the unit to factory default.

  • Page 52: Glossary Of Terms

    OSI network and OSI link layer. It is used when IPv4 is used over Ethernet Analogue Telephone Adapter. Covert analogue telephone to be used in data network for VoIP, like Grandstream HT series products. CODEC Abbreviation for Coder-Decoder. It's an analog-to-digital (A/D) and digital-to-analog (D/A) converter for translating the signals from the outside world to digital, and back again.
  • Page 53 A FQDN consists of a host and domain name, including top-level domain. For example, www.grandstream.com is a fully qualified domain name. www is the host, grandstream is the second-level domain, and com is the top level domain. Foreign eXchange Office An FXO device can be an analog phone, answering machine, fax, or anything that handles a call from the telephone company like AT&T.

  • Page 54: Echo Cancellation

    Grandstream Networks, Inc. GXV-3000 User Manual An FXO interface will accept calls from FXS or PSTN interfaces. All countries and regions have their own standards. FXO is complimentary to FXS (and the PSTN). Foreign eXchange Station An FXS device has hardware to generate the ring signal to the FXO extension (usually an analog phone).

  • Page 55: Network Address Translation

    (eight-bit bytes), that can be sent in a packet- or frame-based network such as the Internet. The maximum for Ethernet is 1500 byte. Network Address Translation Protocol, a protocol to exchange and synchronize time over networks Network Time The port used is UDP 123 Grandstream products using NTP to get time from Internet - 55 -...
  • Page 56 Session Initiation Protocol, An IP telephony signaling protocol developed by the IETF (RFC3261). SIP is a text-based protocol suitable for integrated voice-data applications. SIP is designed for voice transmission and uses fewer resources and is considerably less complex than H.323. All Grandstream products are SIP based STUN - 56 -...
  • Page 57 Grandstream Networks, Inc. GXV-3000 User Manual Simple Traversal of UDP over NATs, is a network protocol allowing clients behind multiple NATs) to find out its public address, the type of NAT it is behind and the internet side port associated by the NAT with a particular local port. This information is used to set up UDP communication between two hosts that are both behind NAT routers.

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