Technical Assistance; Factory Service; International Servicing - powersoft DIGAM series User Manual

Technical assistance

If you suspect that your amplifier is defective, check your system configuration and amplifier settings
to determine the origin of the problem. In many cases, incorrect audio interfacing, poor cabling, or
other system level impairments are the cause of problems in audio systems. For technical assistance
beyond the information given in this manual, the Powersoft technical Services department may be
contacted.

Factory service

In the event that your amplifier does need factory service, you may reach the Powersoft Technical
Services department for return instructions. A Return Authorization (RA) number must be obtained
from Powersoft Technical Services department. Powersoft may not account for products that are
returned without a Return Authorization number.
Product Return Guidelines
1. Pack the product well for protection during shipment.
2. Include a copy of the sales receipt, your name, return address, phone number, and defect
description with your return correspondence.
3. Call the Powersoft Technical Authorization Services department for an outside of the packaging.
4. Ship the product prepaid to Powersoft. We recommend United Parcel service (UPS).

International servicing

For Powersoft products that are purchased outside of the Italy, service must be referred to the
distributor or dealer from where the product was purchased. There are numerous service centers in
many countries. The service centers in your country may be located by your dealer, distributor, or by
contacting Powersoft Technical Services.
POWERSOFT
Powersoft S.r.l.
C.A.Technical Service Department
Web: www.powersoft.it
E-mail: support@powersoft.it
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