Section 6: Service; Getting Service And Support; Your Dealer; The Okidata Customer Support Center - OKIDATA ML320 User Manual

Getting Service and Support

Your Dealer

Consult the store where you purchased your printer, or call
1-800-OKIDATA for the location of the nearest Authorized
Okidata Service Dealer. Have your ZIP code ready.
• Proof of purchase is required for warranty work. Be sure
to retain your purchase documents.

The Okidata Customer Support Center

Okidata Automated Information Service

Call 1-800-OKIDATA (1-800-654-3282): available 24 hours
a day, 7 days a week, providing immediate assistance with:
• Basic operating procedures for current Okidata products
• Sales and service referrals
• Parts and consumable referrals
• Product information
This service also provides access to Okidata's Faxable
Facts document retrieval system.
S
ection 6:
Service

Okidata Customer Support Representatives

Agents are available from 8 AM to 6 PM ET, Monday
through Friday. Call 1-800-OKIDATA: before calling, have
a printout of your printer menu handy (see page 23). Please
call from a telephone close to your printer, so you can refer
to it directly as needed during the conversation.
Our Customer Support Representatives are trained on all
current Okidata products. They can answer your questions
regarding
• Installation of your Okidata printer
• Usage and non-technical printer issues
• Availability and installation of Okidata printer drivers
Note: Customer Support Representatives are not trained
to assist you with the use of commercial software
packages. Please consult your software user's
manual for information on their support.
• Error message interpretation
• Parts identification
• Consumer relations
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