Solving Copy Problems; Copier Does Not Respond - Lexmark XM3150 User Manual

Troubleshooting

Solving copy problems

• "Copier does not respond" on page 293
•
"Scanner unit does not close" on page 293
•
"Poor copy quality" on page 294
•
"Partial document or photo copies" on page 295

Copier does not respond

Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
Turn off the printer, then wait for about 10 seconds, and then turn it back
on.
Did Performing Self Test and Ready appear?
Scanner unit does not close
Action
Check if there are no obstructions between the scanner unit and the
printer.
a
Lift the scanner unit.
b
Remove any obstruction that keeps the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close properly?
Yes No
Clear the error or status Go to step 2.
message.
Go to step 3. Connect the power
cord to the printer and
a properly grounded
electrical outlet.
The problem is solved. Contact
support.
Yes No
The problem is solved. Contact
support.
293
customer
customer