Related Manuals for CyberData TN083
Summary of Contents for CyberData TN083
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Page 1: Configuration Guide
VoIP Ceiling Speaker Configuration Guide CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601... - Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
- Page 3 Tech Note CyberData VoIP Ceiling Speaker Configuration Guide TN083 August 08 Objectworld Communications Corp. • 308 Legget Drive • Ottawa, ON • Canada • K2K 1Y6 • T: 613-599-9698 •...
- Page 4 © 2007‐2008 Objectworld Communications Corp. All rights reserved. Published August 25, 2008 Objectworld, Objectworld Unified Communications Server, Objectworld UC Server, Objectworld UC Client, Objectworld Connect, Objectworld Connect PLUS, IT Telephony, and The IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp. in the United States and/or other countries. All other trademarks or registered trademarks are property of their respective owners. Objectworld Communications Corp. • 308 Legget Drive • Ottawa, ON • Canada • K2K 1Y6 • T: 613-599-9698 • F: 613-599-7457 •www.objectworld.com ...
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Page 5: Table Of Contents
Introduction .............................. 4 Network Topology .............................. 4 Known Integration Issues .......................... 5 Preparation .............................. 6 PC Network Settings .............................. 6 CyberData VoIP Speaker Network Settings ......................... 7 Determining the IP Address of the speaker ......................... 7 Firmware Upgrades .............................. 7 SIP Configuration ............................. 9 Gathering Information ............................... 9 Device Configuration .............................. 11 ... -
Page 6: Introduction
Introduction The Voice‐over‐IP (VoIP) Ceiling Speaker connects to existing LANs to broadcast digital audio over your public address system. The small footprint and low height make this an ideal speaker to discreetly mount almost anywhere. This guide describes how to configure the VoIP Paging Speaker with UC Server. Network Topology This is the network topology for a single VoIP speaker configuration. In this configuration, the ceiling speaker acts as a standalone SIP telephony device. This particular configuration does not support multiple paging zones. Objectworld Communications Corp. • 308 Legget Drive • Ottawa, ON • Canada • K2K 1Y6 • T: 613-599-9698 • F: 613-599-7457 •www.objectworld.com ... -
Page 7: Known Integration Issues
2 Known Integration Issues Known integration issues include: • Cannot perform supervised transfers – Transferring a caller to the paging speaker does not work and results in the phone infinitely indicating a transfer without completing. • Does not support multiple paging zones in a standalone configuration – If you require this functionality, you need the CyberData VoIP Paging Server. Objectworld Communications Corp. • 308 Legget Drive • Ottawa, ON • Canada • K2K 1Y6 • T: 613-599-9698 • F: 613-599-7457 •www.objectworld.com ... -
Page 8: Preparation
Preparation This section provides instructions for how to apply firmware updates (if necessary) and how to set up the device for manual configuration. PC Network Settings The factory default on CyberData products is a static IP address. To access the device, you must change your PC to the same subnet. To change the IP Address of your computer, do the following: NOTE: Make a note of your original network settings before making any changes because you must change these settings back after changing the network configuration on the speaker. For Windows Server 2003/Windows XP Click Windows Start. Click Control Panel. If you have the classic view, click Network Connections. If you have the category view, click Network and Internet Connections, and then click Network Connections. Double‐click your active LAN or Internet connection. Click Properties. In the General tab, highlight the Internet Protocol (TCP/IP) item, and click Properties. In the General tab, click Use the following IP address, and enter: IP Address: 192.168.3.1 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.3.10 Click OK. For Windows Server 2008/Windows Vista Click Windows Start. Click Control Panel. If you have the classic view, click Network and Sharing Center and then click Manage Network Connections. If you have the category view, click Network and Internet, View network status and tasks and then Manage Network Connections. Double‐click the active LAN or Internet connection. Click Properties. In the Networking tab, highlight the Internet Protocol (TCP/IP) item, and click Properties. In the General tab, click Use the following IP address, and enter: IP Address: 192.168.3.1 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.3.10 Click OK. ... -
Page 9: Cyberdata Voip Speaker Network Settings
CyberData VoIP Speaker Network Settings The VoIP Ceiling Speaker is configured with a static IP address on factory default. This must be changed so that the device is connected to your network. To enter network settings for CyberData VoIP Paging Amplifier Open your browser and type the IP Address of the speaker. The factory default is 192.168.3.10. When prompted, use the following default Web Access username and password: • Web Access Username: admin • Web Access Password: admin Click Network Setup. Under IP Addressing, select DHCP. Click Save Settings. Determining the IP Address of the speaker The speaker has an RTFM (Reset Test Function Management) switch that allows you to test or reset the device. This function also has the capability to announce the IP address. This is useful, for example, when you are using the speaker in a DHCP network configuration and need to know the IP address. To determine the IP address of the speaker Press and hold the RTFM switch until it beeps (after one second). Release the switch to hear the IP address announcement. CAUTION: If you press and hold the RTFM switch for longer than 20 seconds you will restore the speaker to the factory default settings. Firmware Upgrades 3.4.1 Upgrade Compatibility Refer to the Technical Note “TN051 – SIP Device Features and Comparisons” (a versioned document located on the Objectworld web site at www.objectworld.com/support/documentation) to determine the most recently supported version of firmware for the device. Refer to Cyberdata’s web site (http://www.cyberdata.net/support/voip/ceiling_speaker_upgrade_compatibility.html) for information concerning valid upgrade paths. The factory firmware version can be found on the check‐off list shipped with your VoIP Ceiling Speaker. 3.4.2 RMA Upgrade Procedure If you determine that you cannot upgrade the speaker yourself, you must send the unit to CyberData to do the firmware ... - Page 10 To perform the upgrade Retrieve the latest firmware from the CyberData web site. (http://www.cyberdata.net/support/voip/ceilingspeaker.html) Unzip the file to the Objectworld TFTP folder (located in: X:\Program Files\Objectworld\UC Server\Data\TFTP where X is the drive where the UC Server program files are installed) Open your browser and type the IP Address of the speaker. When prompted, use the following default Web Access username and password: Web Access Username: admin Web Access Password: admin Click the Upgrade Firmware button. Enter the IP address of your UC Server in the TFTP Server IP field. Under New Filename, enter the filename of the rom file that you unzipped from the firmware zip file. For example: 400‐romdisk‐spk‐sip.img Click Upload File. After the rom image file finishes uploading, repeat step 6 but upload the image file by entering the filename of the image. For example: 400‐image‐spk‐sip.bin 10. Click Upload File. 11. Click the reboot button. Objectworld Communications Corp. • 308 Legget Drive • Ottawa, ON • Canada • K2K 1Y6 •...
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Page 11: Sip Configuration
4 SIP Configuration NOTE: This section does not apply to the VoIP speaker in conjunction with the VoIP Paging Server. Refer to TN084 – CyberData VoIP Paging Server Configuration Guide for information about configuring the VoIP speaker with the VoIP Paging Server. Gathering Information To configure the device, you need the following information. SIP User ID: This is equivalent to the identity address that you want to associate with the device. Authenticate ID: This is the SIP authentication identifier associated with the above identity. This is required by any SIP end‐point to register with the SIP PBX. Authenticate Password: This is the SIP authentication password associated with the above identity. To determine the Authentication ID and Password, do the following. 4.1.1 Determining the Authentication ID and Password as the user (that owns the identity) in UC Client Start UC Client. Login as the user you want to associate to the device. In the bottom left pane, take note of the identity name. Click the icon on the right and select SIP Authentication. Record the User/login name and password from the following dialog because you will need it later to configure the device. Objectworld Communications Corp. • 308 Legget Drive •... - Page 12 4.1.2 Determining the Authentication ID and Password as the administrator in UC Client Start UC Client. Login as the admin user. Select the Identities tab in the left pane. Go to View > Display Identities for all Profiles Find the identity in the list that you want to use and double‐click the entry. Click SIP Authentication. Record the User/login name and password from the following dialog because you will need it later to configure the device. Objectworld Communications Corp. • 308 Legget Drive • Ottawa, ON • Canada • K2K 1Y6 • T: 613-599-9698 • F: 613-599-7457 •www.objectworld.com ...
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Page 13: Device Configuration
Device Configuration Open your browser and type the IP Address of the speaker. When prompted, use the following default Web Access username and password: Web Access Username: admin Web Access Password: admin Click the SIP Setup button. Enter the following information: SIP Server: <IP Address of UC Server> SIP User ID: <SIP User ID> SIP Authenticate ID: <SIP User ID> SIP Password: <Authenticate Password> SIP Registration: Yes Click Save Settings. The figure below shows an example of how to complete the required fields. Objectworld Communications Corp. • 308 Legget Drive • Ottawa, ON • Canada • K2K 1Y6 • T: 613-599-9698 • F: 613-599-7457 •www.objectworld.com ... -
Page 14: Troubleshooting
Troubleshooting You receive a voicemail prompt when dialing the identity of the device. Verify the following: • The identity was created in UC Server and the correct User ID and password are configured on the device See section 4 • The SIP Server address on the device is set to the correct IP Address of UC Server See section 4.2 • SIP Registration is enabled on the device See section 4.2 You are unable to access the Web interface to configure the paging device. Verify the following: • Your PC is set to the same address range as the device for first‐time configuration. • See section 3.2 No audio when calling into paging device. Verify the following: • The volume level is set correctly on the speaker Objectworld Communications Corp. • 308 Legget Drive • Ottawa, ON •...
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