CyberData 011021 Operation Manual
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CyberData 011021 Operation Manual

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VoIP V2 Ceiling Speaker
Operations Guide
Part #011021
Document Part #930274B
for Firmware Version 5.0.2
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601

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  • Page 1 VoIP V2 Ceiling Speaker Operations Guide Part #011021 Document Part #930274B for Firmware Version 5.0.2 CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Revision History

    Firmware: This revision provides information for firmware version 5.0.2. Release notes detailing the difference between this firmware version and earlier firmware versions is available in the firmware zip file at the V2 Speaker product page at: http://www.cyberdata.net/support/voip/index.html CyberData Corporation 930274B Operations Guide...
  • Page 4 Figure 2-7, "SIP Configuration Parameters" ● Figure 2-8, "Multicast Configuration Parameters" ● Figure 2-9, "Audio Configuration Parameters" ● Figure 2-10, "NTP Server and Clock Configuration" ● Figure 2-15, "Event Configuration" ● Figure 2-16, "Firmware Upgrade Parameters" ● CyberData Corporation 930274B Operations Guide...

  • Page 5: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930274B Operations Guide...
  • Page 6 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930274B Operations Guide...
  • Page 7 Real-time Transport Protocol RTFM Reset Test Function Management Session Initiated Protocol Talkback Two-way communication enabled TFTP Trivial File Transfer Protocol u-law A companding algorithm, primarily used in the digital telecommunication Unified Communications VoIP Voice over Internet Protocol CyberData Corporation 930274B Operations Guide...

  • Page 8: Table Of Contents

    C.4.2 Warranty & RMA Returns Outside of the United States ............ 63 C.4.3 Spare in the Air Policy ......................63 C.4.4 Return and Restocking Policy ....................63 C.4.5 Warranty and RMA Returns Page ..................63 Index Operations Guide 930274B CyberData Corporation...

  • Page 9: Chapter 1 Product Overview

    The CyberData Talk-Back Speaker is an innovative addition to our portfolio of paging/notification products. As an example, in an open-room setting, the CyberData Talk-Back Speaker with it's adaptive full-duplex voice operation allows for clear two-way communication during event notifications.

  • Page 10: How To Identify This Product

    1.1 How to Identify This Product To identify the VoIP V2 Speaker, look for a model number label similar to the one shown Figure 1-1. The model number on the label should be 011021. Figure 1-1. Model Number Label WWW.CYBERDATA.NET...

  • Page 11: Installation

    Small footprint ● High efficiency speaker driver ● PoE 802.3af Enabled (Powered-over- Ethernet) ● Network and external speaker volume control ● Peer-to-peer capability ● User-uploadable ring and alert tones ● Auto detect for CyberData Clock kit Operations Guide 930274B CyberData Corporation...

  • Page 12: Supported Protocols

    • • Audio Encodings PCMU (G.711 mu-law) PCMA (G.711 A-law) Packet Time 20 ms 1.5 Supported SIP Servers The following link contains information on how to configure the speaker for the supported SIP servers: http://www.cyberdata.net/support/server/index.html Operations Guide 930274B CyberData Corporation...

  • Page 13: Product Specifications

    2 years limited Dimensions 9” x 2.4” Weight 2.8 lbs./shipping weight of 3.8 lbs. (1.3 kg/shipping weight of 1.7 kg) Part number 011021 1.7 Dimensions Figure 1-3 shows the dimensions for the V2 Speaker. Figure 1-3. Dimensions 3.0 [75] 9.0 [229]...

  • Page 14: Chapter 2 Installing The Voip V2 Speaker

    The installation template for the V2 Speaker is located on the Installation Quick Reference Guide that is included in the packaging with each speaker. Table 2-1. Parts Quantity Part Name Illustration V2 Speaker Assembly Installation Quick Reference Guide Speaker Mounting Accessory Kit (Part #070054A) Operations Guide 930274B CyberData Corporation...

  • Page 15: Device Configuration

    Installing the VoIP V2 Speaker Device Configuration 2.2 Device Configuration Set up and configure each speaker before you mount it. CyberData delivers each speaker with the following factory default values: Table 2-2. Factory Network Default Settings—Default of Network Parameter Factory Default Setting...
  • Page 16 A PoE Injector is a power supply solution for those who have a standard Non PoE Switch. Figure 2-5. V2 Speaker Speaker (with PoE Injector) to a Non PoE Switch PoE Injector (Part #010867A) Cat 5 Ethernet cable Non PoE Switch Speaker Operations Guide 930274B CyberData Corporation...
  • Page 17 12-14 VDC AUX SPEAKER (-) (+12VDC 500mA) AUX SPEAKER (+) POWER GND RELAY COM RELAY NO LINE OUT GND +5 VDC LINE OUT (+) BUTTON-SENSE BUTTON LED (-) AC adaptor 12-14 VDC @ 3 Amps Operations Guide 930274B CyberData Corporation...

  • Page 18: Installation Options

    AUX SPEAKER (-) (+12VDC 500mA) POWER GND AUX SPEAKER (+) RELAY COM RELAY NO LINE OUT GND +5 VDC LINE OUT (+) BUTTON-SENSE BUTTON LED (-) Remote Mounted Call Button with LED Indicator CD Part Number 011073 Operations Guide 930274B CyberData Corporation...
  • Page 19 Figure 2-8. V2 Speaker with Alert Strobe Speaker POWER IN + AUX SPEAKER (-) (+12VDC 500mA) POWER GND AUX SPEAKER (+) RELAY COM RELAY NO LINE OUT GND +5 VDC LINE OUT (+) Alert Strobe BUTTON-SENSE BUTTON LED (-) Operations Guide 930274B CyberData Corporation...
  • Page 20 20 feet POWER IN + AUX SPEAKER (-) (+12VDC 500mA) POWER GND AUX SPEAKER (+) RELAY COM RELAY NO LINE OUT GND (CD Part Number 011072) +5 VDC LINE OUT (+) BUTTON-SENSE BUTTON LED (-) Operations Guide 930274B CyberData Corporation...
  • Page 21 Office area in Factory POWER IN + AUX SPEAKER (-) (+12VDC 500mA) POWER GND AUX SPEAKER (+) RELAY COM RELAY NO LINE OUT GND +5 VDC LINE OUT (+) BUTTON-SENSE BUTTON LED (-) Amplifier Factory Floor Operations Guide 930274B CyberData Corporation...

  • Page 22: Confirm That The Speaker Is Operational And Linked To The Network

    LED when fully booted, and then turn on or off according to the Button Lit When Idle option on the Device Configuration Page (see Section 2.3.2, "Configure the Device"). The button LED will flash when a call is active. Operations Guide 930274B CyberData Corporation...

  • Page 23: Confirm The Ip Address, Test The Audio, And Check The Volume

    The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Note Pressing and holding the RTFM switch for longer than five seconds will restore the speaker to the factory default settings. Operations Guide 930274B CyberData Corporation...

  • Page 24: Adjust The Volume

    Note knob). The external volume control can be disabled from the web interface by selecting Digital Volume Control on the Device Configuration Page (see Section 2.3.2, "Configure Device"). Figure 2-13. Volume Control Volume control dial Operations Guide 930274B CyberData Corporation...

  • Page 25: How To Set The Factory Default Settings

    Figure 2-18, "SIP Configuration Page" ● Figure 2-20, "Multicast Configuration Setup" ● Figure 2-21, "Audio Configuration Page" ● Figure 2-25, "NTP Server and Clock Configuration Page" ● Figure 2-26, "Event Configuration Page" ● Figure 2-27, "Firmware Upgrade Page" ● Operations Guide 930274B CyberData Corporation...

  • Page 26: Configure The Speaker Parameters

    Table 2-3. Factory Network Default Settings—Default of Network Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930274B CyberData Corporation...

  • Page 27: Log In To The Configuration Home Page

    Make sure that the PC is on the same IP network as the V2 Speaker. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
  • Page 28 2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (Figure 2-15): Web Access Username: admin Web Access Password: admin Figure 2-15. Home Page Note Figure 2-15 shows the factory default settings. Operations Guide 930274B CyberData Corporation...
  • Page 29 Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Clock Configuration page. Operations Guide 930274B CyberData Corporation...
  • Page 30 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.

  • Page 31: Configure The Device

    Configure the Speaker Parameters 2.3.2 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. Figure 2-16. Figure 2-16. Device Configuration Page Note Figure 2-16 shows the factory default settings. Operations Guide 930274B CyberData Corporation...
  • Page 32 When selected, the Call Button remains lit when idle. Play Ringback Tone When selected, you will hear a ringback tone while making a call. Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Operations Guide 930274B CyberData Corporation...
  • Page 33 Click on the Test Relay button to do a relay test. Click on the Reboot button to reboot the system. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.
  • Page 34 The board gets it's autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.

  • Page 35: Configure The Network Parameters

    Enter the Subnet Mask address. Default Gateway Enter the Default Gateway address. DNS Server 1* Enter the DNS Server 1 address. DNS Server 2* Enter the DNS Server 2 address. Link to the Home page. Operations Guide 930274B CyberData Corporation...
  • Page 36 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.

  • Page 37: Configure The Sip Parameters

    1. Click SIP Config to open the SIP Configuration page (Figure 2-18). Note For specific server configurations, go to the VoIP V2 Speaker product page at: http://www.cyberdata.net/support/voip/index.html Figure 2-18. SIP Configuration Page Figure 2-18 shows the factory default settings. Note Operations Guide 930274B CyberData Corporation...
  • Page 38 Type the desired Extension ID (25 character limit). Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to the Multicast Configuration page. Operations Guide 930274B CyberData Corporation...
  • Page 39 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.
  • Page 40 SIP Configuration page is not enabled. See Figure 2-19. Note Establishing point-to-point SiP calls may not work with all phones. Figure 2-19. SIP Configuration Page Set to Point-to-Point Mode Speaker is set to NOT register with a SIP server Operations Guide 930274B CyberData Corporation...

  • Page 41: Multicast Configuration

    Multicast configuration provides the ability to join up to 10 paging zones. A paging zone can consist of one, or many, CyberData multicast group-enabled speakers. There is no limit to how many speakers can be in a given paging zone. Each multicast group is defined by a multicast address and port number.
  • Page 42 Installing the VoIP V2 Speaker Multicast Configuration 1. Click on the Multicast Configuration button to open the Multicast Configuration page. See Figure 2-20. Figure 2-20. Multicast Configuration Setup Note Figure 2-20 shows the factory default settings. Operations Guide 930274B CyberData Corporation...
  • Page 43 Link to go to the SIP Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Clock Configuration page. Link to the Event Configuration page. Link to the Update Firmware page. Operations Guide 930274B CyberData Corporation...
  • Page 44 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.

  • Page 45: Audio Configuration Page

    Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. Figure 2-21. Audio Configuration Page Note Figure 2-21 shows the factory default settings. Operations Guide 930274B CyberData Corporation...
  • Page 46 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Pagetone Corresponds to a simple tone that is unused by default (24 character limit).
  • Page 47 Note: Downloading large files can sometimes take a long time. It's not recommended to interrupt the process once it has started. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.

  • Page 48: User-Created Audio Files

    RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-22 through Figure 2-24. Figure 2-22. Audacity 1 Figure 2-23. Audacity 2 Operations Guide 930274B CyberData Corporation...
  • Page 49 Audio Configuration Page When you export an audio file with Audacity, save the output as: WAV (Microsoft) signed 16 bit PCM. ● Figure 2-24. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930274B CyberData Corporation...

  • Page 50: Configuring The Ntp Server And Clock

    Click the Clock Configuration button to open the NTP Server and Clock Configuration page. See Figure 2-25. If a CyberData Clock Kit is installed, then the NTP Server and Clock Configuration page Note will appear. Refer to the VoIP Clock Kit Operation Guide (available on the Clock Kit product page) for the correct settings.
  • Page 51 Click on this button to set the clock after entering the current time. Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to the Multicast Configuration page. Operations Guide 930274B CyberData Corporation...
  • Page 52 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.
  • Page 53 World GMT Table Table 2-13 has information about the GMT time in various time zones. Table 2-14. World GMT Table Time Zone City or Area Zone Crosses GMT-12 Eniwetok GMT-11 Samoa GMT-10 Hawaii GMT-9 Alaska Operations Guide 930274B CyberData Corporation...
  • Page 54 GMT+3 Moscow, Kuwait GMT+4 Abu Dhabi, Muscat GMT+5 Islamabad, Karachi GMT+6 Almaty, Dhaka GMT+7 Bangkok, Jakarta GMT+8 Hong Kong, Beijing GMT+9 Tokyo, Osaka GMT+10 Sydney, Melbourne, Guam GMT+11 Magadan, Soloman Is. GMT+12 Fiji, Wellington, Auckland Operations Guide 930274B CyberData Corporation...

  • Page 55: Event Configuration

    Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-26. Event Configuration Page Note Figure 2-26 shows the factory default settings. Operations Guide 930274B CyberData Corporation...
  • Page 56 Link to the Networking page. Link to go to the SIP Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Clock Configuration page. Link to the Event Configuration page. Operations Guide 930274B CyberData Corporation...

  • Page 57: Example Packets For Events

    Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.
  • Page 58 Installing the VoIP V2 Speaker Event Configuration POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>HEARTBEAT</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 196 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?>...
  • Page 59 Installing the VoIP V2 Speaker Event Configuration <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_ACTIVE</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0...
  • Page 60 Installing the VoIP V2 Speaker Event Configuration User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>MULTICAST_START</event> <index>8</index> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 233 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...

  • Page 61: Upgrade The Firmware And Reboot The V2 Speaker

    4. Copy the firmware files to be upgraded to the appropriate TFTP server directory: • c:\tftp-root\for Windows • /tftpboot/for Linux 5. Log in to the V2 Speaker home page as instructed in Section 2.3.1, "Log in to the Configuration Home Page". Operations Guide 930274B CyberData Corporation...
  • Page 62 Therefore, in the case of a firmware upgrade to version 3.3.0 or later, CyberData recommends that you go to the Device Config page and make sure the following values are set properly.
  • Page 63 Click on the Reboot button to reboot the system. a.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed. b.This page is used only if the CyberData Clock Kit (part number 011023 [wall-mounted version] or 011024 [flush-mounted version]) is installed.

  • Page 64: Reboot The V2 Speaker

    1. Click Update Firmware to open the Upgrade Firmware page (Figure 2-28). Figure 2-28. Reboot System Section Reboot 2. Click Reboot. A normal restart will occur and you will see the following Reboot page. Figure 2-29. Reboot Page Operations Guide 930274B CyberData Corporation...

  • Page 65: Appendix A Mounting The Speaker

    Illustration #8 Nylon Thumb Nuts #8 Fender Washers 8-32 x 1 1/4" Mounting Screws Table A-2. Drywall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration Plastic Ribbed Anchors #8 Sheet Metal Screws Operations Guide 930274B CyberData Corporation...
  • Page 66 #8 Nylon Thumb Nut (3x) #8 Fender Washer (3x) *Ceiling Tile or Dry Wall *Optional Reinforcement Mount P/N: 010991A (Sold Seperately) Template VoIP V2 Speaker Assembly Dry Wall Mounting Kit #6 Screw (3x) Ceiling Mounting Screw #8-32x1 1/4" (3X) Operations Guide 930274B CyberData Corporation...
  • Page 67 For drop ceiling mounting, use the three 8-32 x 1 1/4" MOUNTING SCREWS, #8 NYLON THUMB NUTS, and #8 FENDER WASHERS to secure the speaker. Note For weak ceiling tile, CyberData offers a reinforcing mount (CyberData part number 010991A). •...

  • Page 68: Appendix B Setting Up A Tftp Server

    B.1.3 In a Solarwinds Server Environment You can find several options online for setting up a Solarwinds server. This example explains how to use the Solarwinds freeware TFTP server, which you can download at: http://www.cyberdata.net/support/voip/solarwinds.html Operations Guide 930274B CyberData Corporation...

  • Page 69: Appendix C Troubleshooting/Technical Support

    2. Go to the support page for your product, and click on the FAQs tab. C.2 Documentation The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation by doing the following: 1. Go to the following URL: http://www.CyberData.net/support/voip 2.

  • Page 70: Contact Information

    2555 Garden Road Monterey, CA 93940 Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html C.4 Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase.

  • Page 71: Warranty & Rma Returns Within The United States

    C.4.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...

  • Page 72: Index

    24 Symbols confirming IP address 15, 17 contact information 62 #8 fender washers 57, 59 contact information for CyberData 62 #8 nylon thumb nuts 57, 59 CyberData contact information 62 #8 sheet metal screws 57, 59 Numerics default 8-32 x 1 1/4"...
  • Page 73 17 Multicast IP Address 35 return and restocking policy 63 RMA returned materials authorization 62 RMA status 62 RTFM switch 15, 17 network link activity, verifying 14 NTP server 43 NTP Server configuration 42 Operations Guide 930274B CyberData Corporation...
  • Page 74 & RMA returns within the United States 63 SIP settings 30 warranty and RMA returns page 63 Spare in the Air Policy 63 warranty policy at CyberData 62 speaker configuration web access password 7, 18 default IP settings 18...

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