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8. Wait for the phone to automatically reboot. This should take under 5 seconds.
If the phone does not reboot automatically, navigate back to the Phones pane in the UC
client, right-click the specific phone and select Restart Phones.
If the phone does not restart at this point, disconnect and reconnect the power to the phone.
9. After the bootup process is complete, the new identity will appear on the phone display.
Troubleshooting
1. The Cisco phone does not appear in the Phones list in the UC client.
Verify the following:
DHCP server Option 150 is present, enabled, and contains the IP address of the UC
server machine.
NetVanta TFTP service is running.
Ensure Windows Firewall is not blocking the TFTP port.
Ensure the Cisco phone family is enabled.
Select Start > Control Panel > Administrative Tools > Services.
Scroll down to NetVanta TFTP Server.
Ensure service is set to Automatic and is running.
Disable Windows Firewall.
Or
Create an exception for the NetVanta TFTP Service program:
For example, C:\Program Files\ADTRAN\NetVanta UC
Server\Bin\TFTPService.exe.
Run the Server Configuration Wizard and ensure that the Cisco phone family
is checked.
If the check box is cleared, perform the steps outlined in
Configuration Files on page 2.
7
Installing the
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