Olivetti SIMPLE_WAY User Manual page 48

Problem
Your printer's name is not
available when you select
File > Print from an application.
The printer is not shown in the
Printer folder on the Control
Panel.
When connecting the printer to
the computer with the USB
cable, the Plug and Play wizard
did not terminate.
When connecting your printer to
the computer with the USB
cable, the New Hardware Wizard
is not displayed on the
computer's monitor.
42 CHAPTER 5
Possible Cause
• The printer driver was not
installed correctly.
• The computer did not find
the printer driver.
• The computer is running an
incompatible operating
system.
• The USB cable may not be
properly connected between
the printer and computer.
Corrective Action
1 Close all applications
currently open.
2 Reinstall the printer software
as instructed by the Setup
Diagram or as indicated in
the step above.
1 Remove the "Installation"
CD-ROM from the drive and
re-boot the computer.
2 Place the "Installation" CD-
ROM in the drive with the
written label facing upwards.
3 Reinstall the printer software
as instructed in the Setup
Diagram or as indicated in
the step above.
1 Make sure the computer is
running Windows 98 SE, ME,
2000 or XP, or MAC OS
X 10.2 or later.
1 Turn off your printer and
computer, then unplug the
USB cable from these two
devices.
2 Reattach the USB cable to
the two devices by following
the instructions in the Setup
Diagram. Turn on the printer
first followed by the
computer.