Just In Case; Before Calling For Technical Support; Troubleshooting The Dolphin Terminal And Homebase - Hand Held Products 7200/UG User Manual

C H A P T E R 1 0 T R O U B L E S H O O T I N G
I N F O R M A T I O N

Just In Case

The Dolphin 7200 terminal and Dolphin HomeBase are both designed to provide
years of trouble-free use. Both products are covered by a one-year limited warranty.
This chapter includes troubleshooting tips, warranty information, describes how to
obtain technical support.

Before Calling For Technical Support

If you have problems with either the Dolphin terminal or HomeBase, review the list of
symptoms and solutions included in this chapter. If the problem isn't listed in this
chapter, contact your Reseller or Hand Held Products' Technical Support Department
for assistance.
Troubleshooting the Dolphin Terminal and
HomeBase
This table describes some of the common problems/symptoms and solutions that you
could encounter while using your Dolphin terminal or Dolphin HomeBase. If you
need further assistance with troubleshooting your terminal, contact your HHP
Authorized Reseller.
If You Have This
Problem/Symptom
The display is blank, the
Dolphin terminal will not
turn on.
When booting up the
Dolphin, I see the
message 'CMOS MEM
size wrong' for a second
or two and the unit
continues to boot. Is
there something wrong
with my unit?
F O R D O L P H I N 7 2 0 0
Try This:
Is the battery is low? Recharge or replace it with a known good
battery.
Reset the Dolphin terminal.
When the Dolphin's internal NiMH battery is not charged or run
down, this message will display and the terminal's settings are
reset to their default values. This includes the date and time which
is reset to January 1, 1980 and 12:00 AM. The terminal is fine.
You simply need to recharge the internal battery and reset the
Dolphin's date and time. To do this, insert a fully charged battery
in the Dolphin and then use the DOS Date and Time function to
set the correct date and time. The internal back-up battery requires
a minimum of 5 hours of charging time in order to perform and
maintain the system as described in Chapter 2 of this manual.
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A N D W A R R A N T Y
T E R M I N A L