Sync Troubleshooting - Ford 2013 C-MAX HYBRID Owner's Manual

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When you select:
Master Reset
Application
Return
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone's compatibility,
register your account and set preferences as well as access a
customer representative via an online chat (during certain hours).
Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca
for more information.
Issue
Excessive
background noise
during a phone
call.
During a call,
I can hear the
other person but
they cannot hear
me.
2013 C-Max Full Hybrid (34h)
Owners Guide gf, 3rd Printing, January 2013
USA (fus)
SYNC®
Completely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
Download new software applications
(if available) and then load the desired
applications through your USB port. See the
web site for more information.
Exit the current menu.
Phone Issues
Possible
Cause(s)
The audio control Review your phone's user guide
settings on your regarding audio adjustments.
phone may be
affecting SYNC
performance.
Possible phone Try turning off the device,
malfunction. resetting the device, removing
the device's battery, then trying
again.
You can:
Possible Solution(s)