Ivr - ATCOM IPPBX IP04 User Manual

IPPBX IP04 User Manual
Join Empty
This option controls whether callers can join a call queue that has no agents. There are three options:
Yes: Callers can join a call queue with no agents or only unavailable agents.
No: Callers cannot join a queue with no agents or if all agents are unavailable.
Agent Announcement
Announcement played to the agent prior to bridging in the caller.
Join Announcement
Announcement played to callers once prior to joining the queue.
Retry
How long does IPPBX wait before trying all the members again.
Wrap Up Time
After a successful call, how long to wait before sending a potentially free member another call.

7.4 IVR

Callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an
extension number. The automated attendant eliminates the need for a live operator to handle the call.
Voice Menu Name
Name of the Voice Menu
Voice Menu Number
Extension number of the voice menu, dial it to get into the voice menu
Key Timeout
How long for IPPBX to wait user's input
Repeat Count
How many times to play prompt
Allow Dialing of Other Extensions
Allow dialing local extensions
Key Press Event
Dial digit to trigger corresponding event
No Entry Forward to
The destination for incoming call if there is none input
Invalid Forward to
The destination for incoming call if there is invalid input
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