Faqs - Huawei EchoLife HG520b User Manual

Problem
The Internet
cannot be
accessed

5.2 FAQs

1. Why does the ADSL connection break so often?
Many possible factors may cause this problem, such as faults in your
ISP's access server, line disconnection and line disturbance. You can
check as follows:
(1) Make sure that the ADSL line is connected properly.
(2) Keep the HG520b away from appliances with strong electric
fields or magnetic fields, such as a microwave oven or a
refrigerator.
(3) Make sure that no telephone or fax machine is connected
directly to the ADSL line.
(4) Replace the old ISA network adapter with a new 10/100 M
PCI network adapter and install the latest driver.
(5) Contact your ISP for help.
Ensure that all the previous problems are
addressed.
Ensure that the PVC parameters provided by the
ISP are not changed. Otherwise, restore the default
settings.
Ensure that the dial-up software is correctly installed
and set properly on your computer.
Ensure that you have entered the right username
and password.
If you still cannot access the Internet after the
dial-up operation, check whether the proxy server
on your Internet Explorer is correctly configured.
The proxy server must be disabled.
Try different Web sites, in case some Web site fails.
Stop the connection dialing process and retry 5
minutes later.
21
Solution