Frequently Asked Questions - MagicBox VIP User Manual

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This window will list all sites published-to, as well as any errors
that may have occurred. If you wish to print a copy of the log
for your records, or for technical support reasons, click on the
"Print" button.
The status report also lists a file name near the top. This is
where the log is stored on your computer should you need to
access it in the future.
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What images types are supported by the VIP?
VIP Composer will recognize images with the following extensions:
.JPG, .JFIF, .PCD, .PCX, .PNG, .TGA, .TIF, .WMF, .WPG, .BMP, .JP2, &
.GIF. Currently only static .GIF images (non animated) are supported.
Can I preview my project in Composer before publishing it to the VIP?
VIP Composer does not have a specific preview function at this time.
I installed the VIP behind a firewall and cannot publish.
Ethernet publishing traffic to the VIP happens on port 427. This port
must be open between the publishing PC and the VIP.
I got the "Socket Failed to Connect" error while publishing over a network.
90% of the time this occurs, the ethernet adapter needs to be
reconfigured on the VIP unit. To do this, follow these steps:
1. Using the remote control for the VIP, Press the menu button.
You should see the On Screen menu system
2. Choose NETWORK, then ADAPTER, then select NO
ADAPTER.
3. Next, exit out of the menu by hitting the Enter button on the
remote. You should see "Updating Preferences"
4. The unit will reboot again.
5. Hit the menu button on the remote and this time choose
NETWORK, ADAPTER, and then select the type of adapter you
have. (Most customers have the Silicom adapter)
10. Exit the menu again. You should see "Updating Preferences"
VIP User Manual
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