Troubleshooting Tips; Recording The Serial Number; Recording Error Messages; Checking The Fault Log - TurboChef HIGH H BATCH 2 Owner's Manual

22 T R O U B L E S H O OT I N G T I P S

Troubleshooting Tips

To help ensure troubleshooting accuracy and
minimize the time your oven is down, please
follow the steps below regarding:

Recording the serial number

Recording error messages

Checking the fault log

Common issues and solutions

Recording the Serial Number
1. Ensure the oven is either cooling down or off.
2. Press and hold the
3. Press the
DOWN
4. Press the "S/N" soft key (bottom right).
5. Write down the serial number and have it ready
when speaking with Customer Support.
6. Press the
BACK
Recording Error Messages
If the screen displays a message when a problem
occurs, write down the message and have it ready
to reference when speaking with Customer Service.
key for 1 second.
RIGHT
key to view next menu screen.
/ key to exit the menu.
STOP
Checking the Fault Log
Before calling Customer Support, write down any
faults the oven has logged. To check the fault log:
1. Ensure the oven is either cooling down or off.
2. Press and hold the
RIGHT
3. Press the soft key (middle left).
FAULTS
4. Write down the faults with a count higher
than zero.
5. Press the / key to exit the menu.
BACK STOP
Common Issues and Solutions
WARNING: When troubleshooting issues
with the oven, follow all safety instructions
(page i). Turn off the oven before trouble-
shooting any areas that when active may
cause personal injury (e.g., cook cavity,
electrical components, etc.).
The table on page 23 lists some common issues and
possible solutions. If additional help is required,
contact Customer Service at 1-800-90TURBO,
+1 214-379-6000, or your Authorized Distributor.
key for 1 second.