Nortel i2004 User Manual page 67

Troubleshoot Virtual Office
When using Virtual Office you may encounter error messages displayed on your
screen. The following table lists error messages and actions to correct the causes.
Table 1: Troubleshoot Virtual Office
Displayed Message
Busy, try again.
Invalid ID (1)
Invalid ID (2)
Locked from Login
Permission Denied (3)
Probable Cause
Remote telephone is
active on a call.
ACD set to Login is
logged in.
Make-Set-Busy is
inactive on ACD set to
log in.
Incorrect User ID
entered.
User ID not in
Gatekeeper database.
Incorrect User ID
entered.
Failed to enter the correct
Station Control Password
three times.
Incorrect User ID
entered.
Remote telephone has no
Station Control
Password.
Additional Features
Actions
Wait for remote
telephone to become idle
and try again.
Log out ACD set from a
queue before Virtual
Office login to it from
another telephone.
Set Make-Set-Busy
active on ACD set to log
in.
Enter correct User ID.
Notify local network
administrator.
Enter correct User ID.
Wait one hour for the
lock to clear
automatically, or
notify local network
administrator to clear
lock.
Retry with correct User
ID.
Notify local network
administrator.
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