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How do you get service? If your product requires
troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or
the merchant is unable to provide service, contact
Xantrex directly at:
Telephone:
1 800 670 0707 (toll free N. A.)
1 360 925 5097 (direct)
Fax:
1 800 994 7828 (toll free N. A.)
1 360 925 5143 (direct)
Email:
customerservice@xantrex.com
Direct returns may be performed according to the
Xantrex Return Material Authorization Policy described
in your product manual. For some products, Xantrex
maintains a network of regional Authorized Service
Centers. Call Xantrex or check our website to see if your
product can be repaired at one of these facilities.
What proof of purchase is required? In any warranty
claim, dated proof of purchase must accompany the
product and the product must not have been
disassembled or modified without prior written
authorization by Xantrex.
Proof of purchase may be in any one of the following
forms:
•
The dated purchase receipt from the original
purchase of the product at point of sale to the end
user, or
•
The dated dealer invoice or purchase receipt
showing original equipment manufacturer (OEM)
status, or
•
The dated invoice or purchase receipt showing the
product exchanged under warranty
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