Servicing And Trouble-Shooting; How To Obtain Parts And Service; Broken Glass On Front Door; Trouble-Shooting Guide - HearthStone STERLING “G” 8531 Owner's Manual

HearthStone Quality Home Heating Products
This unit must be installed, adjusted, serviced and maintained by qualified service personnel only. Failure to
properly install, adjust, service and maintain this gas appliance may result in an unsafe or hazardous condition which
may lead to carbon monoxide poisoning, fire, explosion, personal injury and loss of life. Do not attempt to install,
adjust, service or maintain this unit unless qualified to install, adjust, service or maintain gas-fired, vented appliances.
The Sterling will provide trouble-free operation under most circumstances.
abnormal manner or fail to operate, immediately discontinue operation and contact qualified service personnel for
servicing. Do not attempt to service or adjust this unit unless qualified to do so. When servicing the unit follow the
procedures described in this manual, as appropriate. Use factory-approved and generally accepted practices when
servicing this appliance.
Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.

How To Obtain Parts And Service

The Sterling is covered by a limited 3 year warranty for parts and 1 year for labor from the date of purchase. The
door glass and enamel finish (if enameled) are not covered by the warranty. Read the warranty card supplied with the
unit for complete details. Complete and return the warranty card to HearthStone. Replacement parts for the Sterling
are available from your dealer. For a list of replacement parts, see Appendix D.

Broken Glass On Front Door

Do not operate this stove with the glass removed, cracked or broken. Do not use substitute materials. Replacement of
glass should be done by a licensed or qualified service person.
If the glass on the front door is broken or cracked, immediately discontinue use of the stove. Contact your local
Authorized HearthStone Dealer for a replacement door with factory installed glazing. To remove the door: turn off the
gas, remove door screw, remove hinge pins, lift off the stove. To replace, reverse removal procedure.

Trouble-Shooting Guide

S P
YMPTOM OSSIBLE
P W L
ILOT ILL NOT IGHT
ºDefective ignitor.
ºDefective or misaligned electrode at pilot.
ºPilot orifice plugged.
ºInsufficient gas pressure.
P W N S
ILOT ILL OT TAY
ºLow gas pressure, or high gas pressure.
ºDefective thermocouple.
S
ERVICING
C C
AUSE ORRECTIVE
UCheck for a good connection between ignitor and electrode. Check wire
insulation. If properly connected and no spark, replace ignitor.
UCheck the electrode gap and location. Should be a 1/8" gap in the flame area.
UClean or replace pilot orifice.
UCheck the inlet gas pressure.
L A C
IT FTER AREFULLY
UCheck for proper inlet gas pressure for the gas being used.
UCheck pilot flame to see that it is impinging on the top d" of the
thermocouple. Clean and/or adjust pilot for maximum flame impingement.
A T -S
ND ROUBLE
W
ARNING
A
CTION
F L
OLLOWING IGHTING
25
MODEL Sterling "G" Direct-Vent
HOOTING
Should the unit perform in an
I
NSTRUCTIONS