Paper Feeding Problems - Canon LASERBASE MF5700 Series User Manual

SUPPLY REC. PAPER
Cause
Remedy
SYSTEM ERROR
Exxx*
Cause
Remedy
TONER SUPPLY LOW**
Cause
Remedy
9
*xxx stands for a number.
**Only for the MF5750/MF5770 models.

Paper Feeding Problems

Paper does not feed correctly.
Q
A
Q
A
Q
A
9-10
No paper is loaded in the cassette or multi-purpose feeder.
Load paper in the cassette or multi-purpose feeder. (See "Loading Paper," on p. 2-3.) Make sure the
paper stack in the cassette does not exceed the capacity of the cassette.
Load paper in the multi-purpose feeder one by one.
If you load paper while making copies, do not load a different paper size.
On the second line in the LCD the message <CASSETTE> or <TRAY> and the paper size may
appear. In this case, load the corresponding paper in the cassette or multi-purpose feeder.
An error of some kind has occurred in the machine.
Unplug the machine from the power supply and wait approximately 3 minutes to 5 minutes, then plug
it in again. If this does not solve the problem, unplug the machine and contact your local authorized
Canon dealer or the Canon help line.
The toner is running low.
Remove and rock the cartridge several times to distribute toner evenly. Then reinstall the cartridge.
(See "When to Replace the Cartridge," on p. 8-3.)
Does the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
Make sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed
the capacity of the cassette or multi-purpose feeder. (See "Loading Paper," on p. 2-3.)
Is paper loaded correctly?
Make sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded
properly, and that the paper guides are adjusted correctly. (See "Loading Paper," on p. 2-3.)
Is the cassette inserted into the machine correctly?
Push the cassette into the machine as far as it will go, and make sure the cassette is not tilted or
inserted at an angle.