Ford TRANSIT CUSTOM Owner's Manual page 213

Issue
I am having Possible device malfunc-
trouble tion.
connecting my
device.
SYNC does not This is a device limitation.
recognise my
device when I
start my vehicle.
Bluetooth audio This is a device-
does not dependent feature.
stream. The device is not
connected.
SYNC does not Your music files may not
recognise music contain the correct artist,
that is on my song title, album or genre
device. information.
The file may be
corrupted.
The song may have
copyright protection
which does not allow it
to play.
When my This is a device limitation.
iPhone or iPod
Touch is
connected
through the
USB and
Bluetooth Audio
at the same
time, I some-
times do not
hear any sound.
SYNC
USB and Media Issues
Possible Cause Possible Solution
Try turning the device off, resetting it or
removing the battery, then trying again.
Make sure you are using the manufacturer's
cable.
Make sure the USB cable is correctly
inserted into the device and your vehicle's
USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
Make sure the device is connected to SYNC
and that you have pressed play on your
device.
Make sure that all song details are popu-
lated.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
From the iPhone or iPod Touch music now
playing screen, select the audio device
airplay icon at the very bottom of your
iPhone or iPod Touch screen.
To listen to the iPhone or iPod Touch
through Bluetooth Audio, select SYNC.
To listen to the iPhone or iPod Touch
through USB, select Dock Connector.
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